JASON B. MURRELL

Royal Palm Beach FL *****

407-***-****

ac0ka2@r.postjobfree.com

Highlights:

** ***** ******** ** **** and direct hire IT Support Specialist for medium to large scale clients in various roles from Desktop Support, Helpdesk Support, Field Technician, Project Technician, Project Lead Technician, data migration and asset rollouts.

Additional expertise in Desktop, laptop, Desktop All-in-One, PC Tablet hardware troubleshooting and onsite break fix repair

Dell Certified Systems Engineer (DCSE), CompTIA A+® Certification, Net+ Training PC Tier1-Tier2 helpdesk, Tier 1-3 in house Desktop/LAN Support and Field Support including SLA and scheduled service work on site and up to a 150 mile radius on a daily.

Additional experience in small to large scale nationwide PC deploys and Migrations, LAN cabling and infrastructure, convention center and conference room setup and VOIP. PC/LAN/Telecommunications setup and POS device hardware and LAN connectivity troubleshooting for Hotel restaurants and specialty boutiques.

Single willing to travel up to 80% and or relocate.

Certifications:

CompTIA A+ Certification as of May 2003.

Numerous Dell Certified Systems Engineer Certifications from 2010 to current 2015 core certifications and required individual model certifications.

Net+ Training, certification not retained yet.

SKILLS:

Next business day advanced PC Desktop, workstation, and laptop break fix repair down to bare frame, CSR replacements and FRU replacements under HP and Dell DCSE regulations for over 60 Dell models including Laptops, Desktops, all-in-One Desktops, Alienware, XPS systems and Precision Workstations.

High level of Windows XP, Vista, 7, 8 and 10 troubleshooting and re-imaging including scheduled and immediate software pushes, Active Directory add, modify and delete administration, Local admin rights granting and removal, printer and connectivity troubleshooting, driver maintenance and troubleshooting, proprietary software and DOD level, Banking level and science and engineering level proprietary software installation and troubleshooting, smart card and smart card reader use and troubleshooting and using remote troubleshooting using various remote tools such as VNC Push, RDP and Net Meeting.

Network troubleshooting including connectivity at PC, drop, punch down block and data cabling levels as well as Network Access troubleshooting including PC and Laptop encryption programs such as Guardian Edge, EPHD and Sophos, LAN and wireless LAN setup and connection troubleshooting including guest wireless, employee site wireless connection through CISCO one wireless routers and repeaters and One Badge "One time Password" VPN Card swipe access, Sprint and AT&T air card activation, software loading, setup and employee instruction on usage as well as VPN and Remote Access Setup, troubleshooting and instruction, Advance and proprietary software installation and troubleshooting such as Cognos, PRO E, Bedanet XML Auto Time - time inventory system and many others.

Experience with helpdesk and desktop support software such as Remedy, VM Ware's VSM, LANDesk, CRM, Alteris, Symantec Management Agent and MS SMS.

Experience and expertise with Point of Sale Devices such as cash registers, wireless tablets, Receipt printers, line printers, Smart Phones and PDAs and hand held scanning devices.

Experienced with basic management of middleware applications such as MS Active Directory, Citrix, SSCM, Novell and Lotus notes and VPN applications such Cisco and Juniper VPN, TPO E token, One Badge and ZZ card access, SharePoint, Blackberry device support and SAP.

Used SSCM for means of proprietary software push/pull downs (and software updates) for contracts with Apex Solutions (SunTrust account) and AES (Disney Help Desk account) and Hudson IT (EA Games Tiburon) daily to new imaged PCs both on the bench and at end users workstation. High expertise and experience in installation, configuration, support and diagnosis of MS Office 2003-2007 applications including MS Outlook, Word, Excel, Project, VSIO, MSDN Library, Visual Studio and PowerPoint.

Recent Work Experience:

Hardware Support Depot Technician

Randstad Technologies and Fulton County School Systems: January, 2017 –February, 2017

Open ended contract to support over 30,000 units of Dell, Apple and Windows Tablets for Fulton County Schools Systems one to one device initiative for SPLOST funded devices.

Daily duties included monitoring incoming tickets for hardware repair and or replacement, receiving devices (Apple, Windows and Dell Tablets, Stylus, Keyboards, Cases) and assessing damage of warranty related issues from non-warranty supported damage and either replacing or repairing devices; after which, sending replaced or repaired device back to depot ticket originator and noting and closing tickets as well as label creation and routing delivery through interoffice mail.

Additional duties included hardware and software diagnosis of said devices, repair, replace or reimage, joining the device back to the domain, asset allocation and tracking through SAP and proprietary Destiny software portal. Other duties included laser etching stylus pens and charger blocks and custodianship of device inventory.

Dell Certified Systems Engineer Tier II (DCSE) Field Technician – Full Time

UNISYS and ELS Computers: August, 2013 October, 2016

I have worked independently as a 1099 independent contract Dell Certified Systems Engineer Tier II for ELS for 3 years full time (August 9th 2013 to October 9th 2016) and 2 years part-time and seasonal from May 2011 to May 2013

I was relocated from Orlando to Georgia in August of 2013 to lead the territory for ELS in Norcross GA

My main responsibilities include onsite OEM warranty product break/fix support for DELL standard, gold and Pro Support level warranties customers primarily commercial and with Board of Education clients. Also responsible for receiving, routing, scheduling site visits, parts pickup and return, completing service and closing calls.

Products and certifications included laptops, Desktops, All-in-Once PCs and tablets

I was consistently one of the top technician (out of 43 contracted technicians for ELS Computers) in closing ticket volume, 1st call resolution and customer satisfaction and one of the top Dell field technicians in the Atlanta and surrounding areas sub-contracted to Unisys

Since December 2014 my primary end customer was Cherokee County Board of Education and I was responsible for single handedly handling all their requested onsite services for all schools county wide totaling between 42-50+ tickets weekly

Dell Certified Systems Engineer (DCSE) Tier II - Part Time and Seasonal

UNISYS and ELS Computers: May, 2011 May, 2013

Orlando FL: ELS Computers Part Time and Seasonal Independent Subcontractor, Position: Dell Certified Systems Engineer Tier II: Dell Certified DCSE field technician

Main responsibilities include OEM warranty product break/fix support for DELL standard, gold and Pro Support level warranties customers primarily commercial and with Board of Education clients

I originally worked with ELS in 2011 full time but then was moved to part time and seasonal work due to lack of volume in the territory

During that time I was also permitted to work on other contracts while still working part-time for ELS Computers until 2013 when I relocated to Atlanta GA and was given a full time role of area lead.

Project Team Desktop Support Technician

Insight Global: February, 2013 March, 2013

Orlando FL: Wyndham Vacation Resorts - Short term contract, Project Team Desktop Support Technician: I was invited back from a previous project to be a part of another project team for desktop support to roll out new images, install hardware level encrypted hard-drives, migrate data from old hard-drive to new one and rollout company software.

Field Repair Technician

Robert Half – CompuCom: December, 2012 February, 2013

Orlando FL: CompuCom - contract employment, Tier II: Hired on contact to CompuCom as a field technician for full PC, Laptop, Banking Technology, Business Class Printers, Desktop support and Tier I LAN support for BB&T branch banks, corporate offices and affiliated companies and subsidiaries

Territory included 150 mile radius.

Project Team Desktop Support Technician

Insight Global: October, 2012 December, 2012

Orlando FL: Wyndham Vacation Resorts - short term contract, Project Team Desktop Support Technician: Part of project team to convert current user HP, DELL and Lenovo laptop OSs to Windows 7 and add a hardware level encryption opal hard-drives

Daily duties included installing new hardware encrypted hard-drives, pulling down image using company re-imaging tools, installing image, configuring OS after image deployment, data restoration, program re-install and DOD wipe of old drive.

Tier II Desktop Support

Dysis - Northrop Grumman: November, 2011 August, 2012

Orlando FL: Dysis Contracted Employee to Northrop Grumman - Contract Employment, Tier II Desktop Support: Contract for Northrop Grumman as Tier II Desktop and Network Technician

Daily responsibilities include onsite and remote support for hardware, software, LAN and Wireless LAN support including setup and connection troubleshooting of Guest Wireless, Site Wireless, VPN, Remote Access, LAN printer access, functionality and troubleshooting, computer refreshes, data migrations, PC re-imaging, Software Pushes, PC - Laptop and PC Equipment decommission, minor Active Directory administration (modify, add, delete) PC and Laptop break fix repair and replacement of FRUS including HP Certified warranty CSR and FRU parts replacement, MS Office product installation setup and repair, DOD level science and engineering level proprietary Software installation and troubleshooting,

Computer Sales Associate

CompUSA: September, 2011 November, 2011

Orlando FL: CompUSA- Part Time Employment In computer hardware, software and peripheral sales

Continued working with ELS Computers (See above work history) and took a new Part-time position in sales at CompUSA Altamonte Springs FL.

Help Desk Agent Tier II

Superior Technical Resources - Veteran Affairs Hospital: July, 2011 September, 2011

Orlando FL: Veteran's Affairs Hospital Orlando - Contracted Employment, Desktop Support Tier II: Open ended contract Position for Tier 2 Helpdesk involving both remote and on location

Tech services including Ticket handling and assignment, escalations, software configurations and troubleshooting, authentication resets walk-in hardware and software services, some pc deployment for new laptops and desktops and any other perceived tier 2 duties.

Deployment Technician

United Launch Alliance: September, 2010 December, 2010

Orlando FL: United Space Alliance (ULA) at Cape Canaveral Air force Station for Deployment of over 200 laptops and docking stations

Duties include receiving and preparing laptops complete with image and software and deploying to the end user at scheduled times and performing data migration.

Tier 1 helpdesk

ACS - Disney IT Support Center: April, 2010 August, 2010

Orlando FL: Tier 1 helpdesk for Disney IT Support Center

Duties: Remote desktop and laptop hardware and software trouble shooting for over 30,000 basic and proprietary applications as well as for all Disney World Wide Business units such as ABC, ESPN and The Walt Disney World Company and Studios.

Desktop Support Technician

Apex Solutions - Sun Trust: October, 2009 December, 2009

Orlando FL: I worked as an A+ Computer Technician for a short term large scale PC refresh project for Sun Trust Banks preparing and deploying end user PCs and laptops in house for @ 500+ users.

Desktop Support Technician

Hudson IT - EA Games Tiburon October, 2008 February, 2009

Orlando FL: Hudson IT: Full time Desktop Support Technician: I was contracted to work onsite at EA GAMES Tiburon for LAN and Desktop support for Tier 2 hardware and software support for over 900 user's onsite

Daily duties included anything from software management and deployment to PC, laptop and LAN break fix troubleshooting, special projects, system building and repair, asset management, equipment replacement and RMA.

Full Time A+ Certified Technician

Decision One February, 2008 July, 2008

Orlando FL: I worked for company named Decision One as Senior Systems Engineer Tier 3 as OEM service provider

Primary Duties: A+ certified field tech working on several accounts covering an area from Orlando to Melbourne and Cocoa

Accounts include Publix supermarkets, Dell Computers, Office Depot, MS Surface, Epson Printers, Dell-DuPont, Florida Dept

of Forestry and many more

Duties include laptop and desktop onsite repair and field replacement (covering a 150mile radius) legacy printer and computer hardware repair and replacement and Server hardware repair and replacement.

Contract PC technician

Various IT Staffing Firms Listed Below May, 2004 July, 2008

Orlando FL: Contract PC technician: Short term team and solo based work for various recruitment firms on daily, weekly and short 3-6 month project based contracts primarily in areas of large scale deploys, data migrations, POS and deploys and onsite troubleshooting and convention center PC and PC network setup and support

TAC Worldwide: PC Technician

K-Force: PC Technician

TEK systems: PC Technician

Superior Technical Resources: PC Technician

Best Buy Waterford Lakes, Orlando Fl

: Geek Squad Counter agent from May to August

A+ Lab Aide, PC and Mac Lab Aide I, PC and Mac Lab Aide II,, AV Lab Aide

Valencia Community College West Campus and Winter Park Campus

October, 2002 May, 2004, Orlando FL: Valencia Community College (West and Winter Park Campuses) Various Work Study PC Lab and Video Audio Lab assistant positions under federal work study program

West Campus: A+ Lab Aide and Unix class Lab Aide and Instructor aide

West Campus: Mac Lab and PC Lab Aide I & II and co-author of UNIX shell scripts for Lab MAC OS X systems

Winter Park Campus: Library PC lab Aide and Audio Visual class room and smart class room tech aide.

Education:

CompTIA A+ Certified Professional for Hardware and Software: Certified as of August 2003 – grandfathered.

Valencia Community College

Associates in Arts Degree, General Arts with Information Technology Specialist Electives

September, 2002 May, 2004 Degree date: 2004

Unable to return to the University of North Carolina Charlotte to complete Bachelor's in Arts Degree - Biology (missing only one credit hour after clerical mistake and loss of instate residence) I enrolled in Valencia Community College in Orlando Florida

I spent 2 years achieving my Associates Degree and taking several electives for an Information Technology Specialist Certification

While there I also worked in the Federal Work Study Program in several Lab Aide positions while also maintaining a 3.4 GPA and making the Dean's List

University of North Carolina - Charlotte

Bachelors in Arts – Biology - Premed

February, 1993 May, 1996 Degree date: 2017

After transferring from the Central Piedmont Community College in 1993, I attended the University of North Carolina Charlotte Full time under a Bachelor's in Science - Biology Premed Major

I had accumulated the necessary 158+ core and elective credit hours towards a Bachelor's in Arts Degree and applied for the degree (and left the state) but was missing one credit hour for a Senior Seminar class due to a clerical mistake; thus, I was not granted the degree and unable to return

Central Piedmont Community College

UNC - Charlotte Direct Transfer Program, Transfer Credit and Core Coursework

September, 1991 January, 1993

Attending the school under the direct transfer program to UNC - Charlotte

Completed the necessary core coursework and electives with the required GPA of 2.8 and transferred in the winter of 1993

References Available Upon Request

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