Aundrea D. Oggs

**** ******** *****, ********, ** 29209 – 770-***-**** – ac0k96@r.postjobfree.com

Receivables Management / Executive Assistant

Front End Office Manager Certified Professional Secretary (CPS)

Strategic Planning Research Reporting

Process Improvement Scheduling

MS Office Suite 2007/2016 Collections

PROFESSIONAL EXPERIENCE

Receivables Management Corporation (RMC) Sep 2015 – Mar 2017

Operations Support Assistant

oEffectively monitor and ensure the Front Office Personnel follow all procedures including data entry, client services, web site administration, credit bureau documentation and posting payments

oEvaluate current operational strategies and address concerns in a timely fashion, communicate inefficiencies and recommend improvements

oReview monthly report compilations and analysis, including spreadsheets, databases, project reports and various custom reports to track the status of collector and client production

oPlan, develop and implement strategy for staff training and testing as needed; collection practices such as Fair Credit Reporting Act, Fair Debt Collection Practices Act & Health Insurance Portability and Accountability Act

oMonitor production compliance by auditing accounts, reports and telephone practices, confidentiality and privacy concerns

oDevelop, initiate maintain or revise policies, procedures to prevent illegal, unethical or improper conduct

oWork as a liaison between manager and employee when personnel issues arise

oAnalyze and process validations and disputes

oProficient in Microsoft Office 2016

First NBC Bank Feb 2014 – Nov 2014

Administrative Assistant

oResponsible for maintaining Chief Compliance Officer, Senior Vice President Operations and Bank Administration Officer calendars

oSchedule all training for Compliance, Mortgage Lending, Loan Closing, Electronic Banking and Operations

oAssist with Board of Director’s monthly meetings

oUpload material in shared files for Suspicious Activity Report Committee

oMaintain secure location for confidential information

oPrepare minutes for Compliance Department Management Team and Loan Operations

oMaintain and update Flood, General Liability and Property insurance in CoNetrix

oPrepare confidential correspondence

oSet-up and conduct Webinars

oMaintained and updated Continuity Book

First NBC Bank Mar 2013 – Feb 2014

Imaging Specialist

oResponsible for imaging loans and all documents that are processed through the bank

oManage and update control logs with completed work

oProcess email requests from customers

oWorked as back-up in the absence of the Work Flow Coordinator

oAssisted with conversion, by imaging documents from bank that was purchased

First NBC Bank Oct 2012 - Dec 2012

Core Administrator (Temp)

oUpdated Return Mail database with customers correct addresses

oCreated and processed return mail letters to Deposit Operations

oAssisted with printing customer statements

oPurged return mail files

Boys & Girls Clubs of America, Atlanta GA Mar 2012 – May 2012

Legal Administrator (Temp)

oSupport to General Counsel and VP, Financial Services

oResponsible for processing contracts, sponsorships and agreements

oUpdated contract log and issued contract numbers

oCompose all legal correspondence

Microsoft, Alpharetta, GA Jan 2012 - Mar 2012

Administrative Assistant II (Temp)

oSupport the Southeast District, General Manager of Sales

oManage calendar with very specific details

oArranged and scheduled travel itinerary

oProcess expense reports

oConduct conference calls with sales team

Oglethorpe Power Corporation, Tucker, GA Apr 2003 – Jan 2011

Executive Administrative Assistant for Planning Department

oSupport the Vice President of Planning and a staff of 14

oDirect complex projects from concept to fully operational status

oPrepare weekly reports summarizing information from various sources

used to format reports and presentations

oMonitor and report variances to departmental budget, track departmental expenses and record monthly actual to Vice President

oProcess Payment Vouchers, Expense Reports and all Invoices for staff

oCreate organizational charts and diagrams using Microsoft Office Visio

oAttend Board Committee Meetings and produce and forward minutes to all members peers and subordinates

oCompose all correspondence as requested, review for accuracy and format

oProcessed RMA’s (returned material)

oMaintain manager calendar, coordinate conference calls, travel arrangements and incoming mail

oSchedule and maintain meetings for Vice President Planning, Energy Efficiency Manager, Budget & Rates Manager, and Fixed Costs Manager

oLiaison for intern program with college students within the department

oProficient in Microsoft Office 2007 and 2010

oCertified Professional Secretary (CPS)

EDUCATION

Strayer University (Online) 2016

Business Acquisitions & Contracts (Dean’s List)

Kaplan University (Online) 2006 – 2008

Criminal Justice

Lower Richland High School 1986 –1990

Graduated (H.S. Diploma)

*References Furnished Upon Request

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