SHELIA N. FISHER

**** ******* ****** ****, ** ***08

Phone 708-***-**** ac0k94@r.postjobfree.com

Exceeds goals with an effective leadership and management style, outstanding communication skills and strategic business development planning. Recognized and awarded by management teams for outstanding customer service and achievements. Successfully secures sales and revenue by capitalizing on growth opportunities. Results-oriented individual with a proven track record.

CORE STRENGTHS

Marketing & Sales • Strategic Business Development • Quality Control

Strategic Planning • Brand Promotion • Negotiation

Customer/Client Relations • Training & Mentoring • Leadership & Management

EDUCATION

Illinois Institute of Technology Chicago, IL

Bachelors of Science Degree in Business Administration/Marketing Management

COMPUTER SKILLS

Proficient in MS Office (Word, Excel, PowerPoint and Outlook)

Extensive knowledge of software applications, word processors and operating systems

Type 65+ wpm

PROFESSIONAL EXPERIENCES

Uber/Lyft Northwest IN and IL Aug. 2016 - Present

Driver

Transport clients in my vehicle within Northwest Indiana and Illinois

Pickup and drop-off clients to requested destinations

Refer family, friends, and other individuals to use rideshare services

Refer individuals to drive and earn money

Teleperformance Call Center Hobart, IN Aug. 2014 – Feb. 2016

UAM, Universal American

Customer Service Agent

Educated clients in the states of TX, NY & ME about Medicare & UAM health products, benefits and services

Electronically enrolled eligible clients on Medicare advantage plans (Parts A, B & C)

Conducted questionnaires to determine client eligibility

Determined product suitability for clients

Collected personal, confidential and sensitive data to complete applications

Recognized and awarded for outstanding customer service and performance

Sallie Mae

Loan Specialist

Performed daily customer service functions in a fast-paced environment

Generated and processed electronic student loan applications

Serviced Smart Option, K-12, Bar Study, Residency & Relocation loan types

Collected personal and confidential data to complete loan applications

Exceeded sales goals and maintained being the top #1 agent for my overall success

Awarded Employee of the Month for July 2015 and Blue Diamond Club Membership for top achievers

H&R Block

Digital Software & Online Agent

Provided technical support to tax software and online users

Reviewed confidential and sensitive material utilizing secured computerized sites

Assisted clients with navigating through their software and online accounts

Provided step-by-step guidance and instructions to clients

Resolved the needs of clients with positive outcomes and results

Western & Southern Life Merrillville, IN July 2013 – Jan. 2014

Financial Representative

§Educated clients in the states of IL & IN about life, health, accident & investment products

§Generated and processed electronic policies for new and existing clients

§Conducted outside field work and marketing events in various Northwest Indiana and Chicago Area locations

§Launched various marketing tools and mailings to prospect and market new business

§Conducted weekly phone sessions to promote and generate new business

Community School District 168 Sauk Village, IL Jan. 2011 – Feb. 2013

Substitute Teacher/ Paraprofessional

Trained, mentored and instructed Pre-K thru 8th grade level students including special education

Managed students with mental health, behavioral, developmental and physical disabilities

Hoover Schrum School District 157 Calumet City, IL Dec. 2008 – Jan. 2011

Substitute Teacher/ Paraprofessional

Taught all core subjects areas including Reading, Math, Science, Language Arts, English & Social Studies

Implemented effective strategies to influence & motivate academics and student involvement

Calumet School District 132 Calumet Park, IL Mar. 2005 – Nov. 2008

Substitute Teacher/ Paraprofessional

Instructed special classes in Physical Education, Computers, Art & Music

Formulated and executed various lesson plans to direct instruction

Tracked and reported students’ grades, attendance, academic performance and behavior

Washington Mutual Frankfort, IL Oct. 2003 - Nov. 2004

Personal Financial Representative

Processed daily financial transactions to include deposits, withdrawals, transfers and new accounts

Exceeded sales goals and cross sell averages for the referral of additional products and services

Recognized and awarded for outstanding customer service and performance

Performed account receivable functions for customers with negative account balances

Conducted numerous cold calls to generate sales, new markets and evaluate customer satisfaction

Launched various marketing tools and mailings to advertise and promote financial services

Chicago Housing Authority Chicago, IL May 1997 – Feb. 2000

Auditor I (Promoted) Office of the Inspector General

Conducted extensive detailed internal audits

Recovered funds in excess of $325,000 that were unlawfully misused

Generated reports that outlined audit findings and recommendations

Liaison between departmental officials and administrators

Regional Program Coordinator Housing Management Division

Assisted in the development and implementation of programmatic and administrative policies and procedures

Collected, analyzed & compiled statistical and numerical data for report generation

Ensured quality control through monitoring and tracking various data assessment tools

Performed housing quality standard inspections of property developments and tenant units

Compiled monthly reports outlining the activities and operations of various housing developments

Pitney Bowes Chicago, IL March 1995 – Jan. 1996

Marketing Intern Mailing Division

Created and compiled a database of corporate clients and businesses that purchased or leased mailing equipment

Launched various marketing tools and mailings to advertise and promote new business

Conducted numerous cold calls to corporate clients and businesses to generate sales and new markets

J. Walter Thompson Chicago, IL June 1994 - March 1995

Intern

Assisted the Marketing & Advertising departments with small projects

Shadowed individuals within Marketing and Advertising to learn and observe the various entities

Performed light administrative duties such as typing, photocopying and faxing

Conducted light administrative duties such as editing, copying and compiling

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