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Customer Service Sales

Location:
India
Posted:
June 01, 2017

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Sana Kasam Mukri

Mobile- +************

Email: ac0k3o@r.postjobfree.com ac0k3o@r.postjobfree.com

Career Objective:

Secure a challenging position as Travel Consultant in a progressive organization that

provides opportunities for career development and personal growth with responsibilities

Current Track Record:

Sep’2010 – Jun’2016:

Akbar Travels Online International Wing (Mumbai)

Team Leader - International Travel Group

Key Responsibilities:

Customer Service.

Arranging Group Fares for Domestic and International Travel.

Coordinating with suppliers for individual and group fares to retain highest

profit margins.

Regular update and review of product knowledge for self-assessment.

Refresher training to team once in a week.

Preparing Agent Productivity Report.

Assisting Team on floor.

Preparing a Daily Sales Report.

Reservation and Ticketing.

Oct’ 2009 - Sep’ 2010:

Akbar Travels Online International Wing (Mumbai)

Sr. Travel Co-coordinator (International Travel Division)

Key Responsibilities:

Customer Service.

Coordinating with suppliers for individual and group fares to retain highest

profit margins.

● Regular update and review of product knowledge for self-assessment

● Reservation and Ticketing.

Track Record – Riya Travel & Tours ( I ) P.v.t Ltd ( Mumbai )

Oct’ 2008 till Sep’ 2009

Counter Supervisor

Riya Travel & Tours (I) P.v.t Ltd (Mumbai)

Key Responsibilities

Organizing Business and pleasure travel for Corporate and Executive House.

Managing Corporate and Executive accounts.

Customer service

Reservation & Ticketing

Preparation of Sales reports

Telesales & Sales Report

Track Record – Lawson Travels & Tours (I) Pvt. Ltd (Mumbai),

Oct’ 2005 - Sep’2008

Travel Consultant

Lawson Travels & Tours (I) Pvt. Ltd (Mumbai),

Key Responsibilities

Handling Day to Day Reservation and Ticketing.

Customer service.

Preparation of daily sales report.

Organizing Business and pleasure travel for Corporate and Executive House.

Managing Corporate Accounts.

Educational Qualifications:

Bachelor of Arts, K C College Mumbai, Mar’2008

Professional Trainings:

Diploma in International Air Fare (IAFD) & Travel Management (IATA

Recognize Diploma), IAFD, Mumbai, Mar’ 2006

Basic Air Fares, Reservations & Ticketing, Customer Handling and World

Geography.

Enter the World of Automated Ticketing Course. Abacus Training Center,

Mumbai, April’ 2006

Certificate in Computerized Reservation System, Galileo Trainiug Center,

Mumbai, May’ 2006

● Enter the World of Amadeus (Basic Functionality Course), Mumbai, August’ 2006

Course Included Fares, Reservations Automated Ticketing, Room-Master, Car-

Master, Stock Control,

System Knowledge

Well versed thoroughly on Galileo, Abacus, Amadeus & World Span Reservation

System (Reservation / Automated Ticketing).

● Worldwide Web Proficient.

● Experienced in Windows 98, 2000, Windows XP and Vista.

● Proficient in the use of MS Word 7.0, Microsoft Excel, and MS PowerPoint

Personal Performance

Appreciation Letter from Riya Travel Support Center and Agency,2009 Mumbai,

India.

Appreciation Letter from Akbar Travel Online Support Center and Agency,2015

Mumbai India

Personal Information:

: 16th May 1987

Date of Birth

Gender : Female

Marital Status : Married

Father’s Name : Mr. Kasam Abdul Latif Mukri.

: Reay Chamber BLDG 3rd Floor, Room

No.43

Permanent Address

Opp Dockyard Road Station, Mumbai- 10

Mobile: +91-989******* India

+971503347651 UAE

Interests : Sports & Music.

Languages Known : English, Hindi, Urdu

: On Visit Visa expiry 05th May 2017

UAE Visa Status

References:

Available upon request



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