Sign in

Customer Service Technical Support

Detroit, Michigan, United States
June 01, 2017

Contact this candidate


Angela Treadwell

***** ******* **.

Detroit, MI *8221


Objec ve: To obtain a full me posi on in a company that will provide an opportunity for personal growth and u lize my Collec on, Customer Service and Accoun ng skills. Highlights of Qualifica ons

Communicate with customers via inbound/outbound phone calls and other means of correspondence.

Responsible for A/P, A/R., G/L. accounts, and account reconcilia on.

Provided technical and network problem resolu on.

Reviewed files, records, and other documents to obtain informa on.

Review credit reports.

Determine at fault par es in an auto accident and filed claim.

Communicate with customers, Co-workers, and other individuals to answer ques ons and explain informa on.

Knowledge of FDCPA laws.

Worked in a call center environment.

Record commitments to repay debt and delinquent accounts.

Resolve technical and so ware issue’s by evalua ng and analyzing the symptoms.

Issued checks for home and auto claims.

Prepare documents for legal department.

Flag and transmit BK accounts to a orney’s

Resolved customer/client discrepancies.

Relevant Skills and Accomplishments

Communica ng with customers to ensure a payment solu on.

Held delinquency report under 2 percent for 2 in a half years.

Access computerized informa on to answer ques on.

Complete monthly account reconcilia on.

Perform a high level of customer sa sfac on.

Work History

2014-Present. Payment Solu on/ Account Receivables. One Detroit Credit Union - Detroit, MI 2012-2014. Customer Service/Technical Support. Minacs/Ne lix - Farmington, MI 2005-2012. Customer Service Representa ve. AAA Dearborn, MI 2003-2005. Farmers Insurance. Southfield, MI

Computer Skills

MS Word, Excel, PowerPoint, Firefox, Correla on, Google Chrome, Windows 7, Corporate Copiers

Contact this candidate