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Customer Service Insurance

Tacoma, Washington, United States
June 01, 2017

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Career Overview

Skill Highlights

Professional Experience

Debra McCloskey

***** ***** ****** ****, ****** WA 98338

(C) 253-***-**** (E)

Committed and motivated Receptionist with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative, self-motivated offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

● Exceptional communication skills

● Strong organizational skills

● Fast learner

● Efficient multi-tasker

● Deadline-oriented

● Adaptive team player

● Perform well in high-demand, fast-paced


MS Windows proficient

Microsoft Office skills

Microsoft Word, Excel, PowerPoint

Computer proficient

Typing 85 WPM

Fax and Copy Machines

Multi-line phone operation proficiency

02/2007 - 09/2009 Hollywood Video Puyallup, WA

Shift Supervisor

Recommended and helped customers select merchandise based on their needs. Received and processed cash and credit payments for in-store purchases. Contacted other store locations to determine merchandise availability. Engaged with customers in a sincere and friendly manner. Built relationships with customers to increase likelihood of repeat business. Drove daily production activities with effective communication and leadership. Maintained high standards of customer service during high-volume, fast-paced operations. 02/2003 - 06/2006 Cascade Christian Schools Spanaway, WA Secretary/PM Supervisor

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, tours, expense reports and general errands. Oversaw inventory and office supply purchases. Successfully managed the activities of 8 team members in multiple locations. Effectively communicated with team members to maintain clearly defined expectations. 07/1999 - 08/2001 Medistaff Tukwila, WA

Senior Staffing Coordinator

Managed daily office operations. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Jumped in to fill gaps for on call rotation when necessary. Expertly planned, coordinated, organized and directed all operations of the agency. Trained new employees by providing knowledge of specific hospital tasks and policies.

02/1990 - 03/1995 Our Lady Of Lourdes Hospital Pasco, WA Admissions Coordinator/PBX Operator

Managed various general office duties such as answering multiple telephone lines, completing insurance forms. Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures. Contacted insurance providers to verify correct insurance Education

information and get authorization for proper billing codes. Maintained all confidential personnel files, licensing and CPR compliance records. Documented patient information obtained from interviews. Maintained patient privacy and confidential patient information.

Kamiakin High School, Kennewick, WA, USA

General Education

High School Diploma

Columbia Basin college, Pasco, WA, USA

Procurement Management

2 Years

Coursework in Principles of Negotiating, Purchasing Management, Business Administration, Fundamentals of Communication, Strategic Sales, Retail Marketing, and Public Relations. Clover Park Technical College, Lakewood, Washington, USA Early Childhood Education


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