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Oracle CC&B/RM&B Solution Architect

Location:
Dublin, County Dublin, Ireland
Posted:
May 31, 2017

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Christian Albert Solis

Apt. * Pakenham House,

Spencer Dock,

Dublin 1

Ireland

Mobile: (+353) 833037622

Email: ac0k2p@r.postjobfree.com

Curriculum Vitae – Christian Albert Solis

Summary

• Functional and Technical Architect with extensive experience in the design, development and implementation of customer management, and billing solutions for both financial and utility companies

• Over 14 years project delivery and implementation experience and has led and managed a number of successful customer management and billing/revenue implementations across the globe

• In-depth functional and technical knowledge of the Oracle Revenue Management and Billing

(RM&B) for the Insurance and Banking industry and Oracle Utilities Customer Care and Billing (CC&B)

• Extensive experience in a customer/client facing environment working and managing different teams from different areas of business

• Participated in various stages in the system development lifecycle, and has experience working in both waterfall and agile environment

• Operated in a number of IT-specific roles including end-to-end IT delivery project manager, solution architect, technical and functional lead, release management lead

• Have been responsible for leading highly complex systems integration projects, which involve messaging, web services adapters, web services, SOA

• Experience in data conversion activities and adept in design and development of Conversion Programs, Validation Scripts and Conversion Test Plan

• Comprehensive experience in the gathering, analysis and conversion of business requirements into solution design documents (both functional and technical) through workshops to provide service enhancement and cost reductions for the business

• Substantial leadership and coaching experience

• Experience working with pre-sales team as technical lead conducting demos and presentation to potential clients

• Currently working in Ernst and Young (EY) as a Manager within Customer and Digital advisory practise responsible for providing and managing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function

• Experience in identifying, driving and measuring customer improvements within organisations Experience

June 2016 – Present Electric Ireland

Project Manager

Stay Happy Campaign

May 2017 – Present

• Project Manager for the Stay Happy Campaign project which intends to provide additional discounts to Electric Ireland customers in support Electric Ireland’s acquisition and retention strategy

• Currently managing a team of 8 responsible for the gathering and analysis of business requirements, solution design, build and implementation as well as migration of existing customers to new set of discounted products

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SME Payment Scheme

Mar 2017 – Present

• Project Manager for the SME Payment Scheme project which intends to support Electric Ireland SME Strategy group acquisition and retention strategy and will provide Electric Ireland customer’s the ability to choose their own billing period, or provide them with the ability to pay a fixed amount every month but in advance

• Currently managing a core team of 5 responsible for the gathering and analysis of business requirements, solution design, build and implementation of this payment scheme

Solar PV for SME

Dec 2016 - Feb 2017

• Project managed the Solar PV project which was designed to provide Electric Ireland with an automated billing system required in order to enable Electric Ireland to bill and invoice Solar PV customers in Ireland which would enable Electric Ireland to enhance its reputation of EI as a “green” energy provider

• Led workshops with various stakeholders to understand, define and refine functional requirements and led the assessment of cost, effort, duration and risk associated to implementing this project Product Model 2

Nov 2016 - Present

• Project manager for the Product Model 2 project for SME which aims to provide Electric Ireland more flexibility in the design and selection of Products sold to end customers and is design to work for both SME and Residential products

• Managing a team of 10 and working across Electric Ireland's business units including SME strategy group, sales support, front office, billing, finance, trading, and pricing

• Defined and refined functional requirements, project managed the design and build phase, testing and delivery

• Responsible for making sure the project adheres to ESB's ITS PMO Framework

June 2016 – Nov

2016

Electricity Supply Board

Project Manager

• Part of the Manage Services Group responsible for delivering continuous improvement services through collaboration with PMO and business to identify areas of improvement and to provide potential remedial action such as standardization of processes and forms

• Facilitated project scope and definition exercise to translate the company’s strategic intent to defined outcomes

• Facilitated workshops to define set of prioritized high level requirements, to agree solution and project delivery approach with relevant stakeholders, to provide an estimated project cost and timeline, to identify project resource requirement, and to identify level of business change

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Invoice Data Capture

June 2016 – Nov 2016

• Project whose objective is to procure and implement a new Invoice Processing solution for ESB to automatically scan, process, and validate 75,000 invoices/annum

MV90 Modem Upgrade - Pilot

June 2016 – Nov 2016

• A pilot project intended to determine the cost, risk and issues associated in the full rollout of IP modems as a replacement to existing GSM modems using a number of meters transmitting over GPRS, 3G and possibly 4G, communicating with MV90 over a secure VPN on a cell network from a provider such as Vodafone

• The pilot is intended to iron out any issues around end-to-end connectivity, operating the MV90 with IP traffic, accepting data over a secure mobile VPN, in addition to providing an initial look at the modems’ reliability and ease of use and installation Mar 2015 – Jun

2016

Ervia

Data Architect

• Assisted in identifying key risk areas for data entry/ maintenance and provided methods to mitigate any risks identified

• Involved in the design and delivery of the automation of the boil water notice process which is responsible for the identification and notification of vulnerable customers affected by supply interruptions and boil water notices

• Designed and implemented a number of solution/strategies to minimize the number of incorrect/invalid bills going out to customers. This has reduced the level of FTEs required to complete this work manually and has delivered a reduction in time taken to identify and contact these customers

• Worked with the customer operations team in the design and development of control and reporting solution to monitor and manage user access of their core billing application

• Worked with the reporting team in the design and development of a number of operational reports to help them identify and target customers with bad debt. Assisted in the implementation in a number of revenue management solution and other debt collection initiatives

Dec 2013 – Mar 2015 Bord Gais Energy (BGE)

Solution Architect

• Validated the quality and integration of the solution architecture, design integrity and communications, and the interface between applications, legacy systems, repositories and supporting databases

• Performed as a liaison between the customer, vendors, project management and the technical team on questions, issues, revisions to the solution architecture

• Influenced the best approach for solution architecture and advised project management and/or customers with the possible impact of the decisions

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• Overseen the integration of the new business solution with legacy

(existing computer) systems to satisfy clients’ requirements

• Evaluated key technology decisions and worked closely with the Strategy and Architecture colleagues

• Negotiated with project management office and development teams to assist the planning and review of project schedules, project reviews and gap analysis

• Safeguarded the solution integrity of all Energy IT Applications design and development efforts

• Mediated relationships with Senior Management, Department Managers and End-Users to ensure expectations are understood and met.

June 2011 – Dec

2013

Oracle EMEA Limited

Principal Consultant – Financial Services Global Business Unit

(FSGBU)

• Delivery lead in the implementation of revenue management and billing solution for the following organizations:

o Marsh Corporate

o Worldpay

o Nordea

o Visa

• Functional lead in the development of the companies BI offering

• Participated in a number of pre-sales activities as technical lead Feb 2008 – June

2011

Oracle EMEA Limited

Principal Consultant – Tax and Utilities Global Business Unit

(TUGBU)

Bord Gais Energy Supply

Feb 2008 – June 2011

• Managed a team that implemented the market messaging solution for CC&B

• Provided post-production support to any market messaging related issues and makes sure the market messaging solution for Bord Gais is in line with the current market rules

• Involved in the analysis and design of new business requirement and authored a number of solution design documents (functional and technical) that was sent to the development team

• Involved in the creation and execution of FAT scripts

• Involved in the management of the release pipeline, scheduling and prioritizing of releases

June 2007 – Feb

2008

Oracle (Philippines)

Consultant

Bord Gais Energy Supply

June 2007 – Feb 2008

• Provided Market messaging support and configuration tools training to the client.

• Created functional design documents for Oracle CC&B v2

• Created and executed FAT scripts

• Took a lead role in release management of fixes

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May 2003 – June

2007

SPL Worldgroup (Philippines) Inc

Developer/Designer

Designed and developed custom billing solution for the following clients:

• Bord Gáis Energy

• Northern Ireland Energy (NIE)

• Belastingdienst/Dutch Tax Authority (DTA)

• Electricity Authority of Cyprus (EAC)

• Las Vegas Valley Water District

• City of Sacramento

• Delta Utlitities

• Hunter Water Corporation

• Électricité de France (EDF)

• Questar

• Enwin Utilities Ltd.

Skills and Competencies

Operating Systems

• Microsoft Windows

• UNIX

Database

• Oracle

• TOAD / SQL Developer

Software / Technologies

• Java / JSP

• Micro Focus COBOL

• SQL

• Oracle/SPL Customer Care and Billing and Oracle Revenue Management and Billing

• Crystal Reports

• XML

• Oracle Configuration Tools

Education

1998-2002 University of the Philippines - Manila

Bachelor of Science in Computer Science

Department of Science and Technology (DOST) scholar for four years Seminars and Training Courses

Customer Analytics

Lean Practitioner

Introduction to Process Transformation

TOGAF

Advisory Prince II

Scrum Master Training Course

Oracle Revenue Management and Billing (ORM&B) and Customer Care and Billing(CC&B) Market Messaging for CC&B V2

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Languages

English Speak

Read

Write

Fluently

Fluently

Fluently

Filipino Speak

Read

Write

Fluently

Fluently

Fluently



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