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Administrative Assistant

Henderson, Nevada, United States
May 31, 2017

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(702) ***-****


Skilled and Personable Office Administrator with 15+ years of experience providing Consistent, Approachable Customer Service and full range of office support. Trustworthy, Ethical and Discreet; Committed to Superior Customer Service.

Administration: Provide exceptional administrative support to peers, and senior executives. Success streamlining office processes to increase efficiency and improve service. Track financial and personal data and accurately process payments and information. Outstanding communication skills; continuously project a highly polished professional image.

Customer Service: Serve as initial point of contact for customers, peers, vendors and partners. Educate customers, visitors and peers regarding company services, products and procedures. Efficiently schedule appointments and promptly respond to inquiries and requests via e-mail and telephone.

Technical Skills: Advanced in Microsoft Office (Excel, Word, Publisher and Outlook). Capable of managing complex multiline telephone systems. Typing and 10 key skills with superior accuracy. Paralegal Certificate issued in the State of California.

Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive lasting impression. Highly organized, detail oriented and conscientious; entrusted by management with confidential materials and information. Strong abilities to multi-task very efficiently. Adapt quickly to new and evolving environments.


World Travel Access Las Vegas, NV June ‘13 – June ‘14 Best Rate Referrals May ’12 – June ‘13

Las Vegas, NV

Bristlecone Insurance Company Jan ‘11 – May ‘12

Builders Insurance / Companion Insurance

Las Vegas, NV

Hudson Marketing Apr ’08 - Dec ‘08

Las Vegas, NV

Applied Marketing Sciences Mar ’05 - Apr ‘08

Las Vegas, NV

National Audit Defense Network Feb ’02 - May ‘04

Las Vegas, NV

Title Department

Assist clients with their concerns of their accounts. Investigate and Order on County Recorder Websites Property Deeds. Once received, retype changing Grantor / Grantee information and forward to County Recorder for new recording. Inquire with counties about their Fee Schedules and any other documentation that needs to accompany deed for recording. Also inquire with property about any transfer procedures they might have, as well as any fees. Insurance / Customer Service

Interfaced with clients and inter-office departments to assist clients with concerns of their accounts. Track daily cancellation accounts for update on payments. Draft policy endorsements as requested by agents and/or underwriting. Update client accounts in computer as notified by agents and/or underwriting. Organize monthly billing process to ensure clients receive their reporting forms prompty.

Primary contact for customer service / heavy phones / on line services

Tracking monthly non-payments and issuing cancellations / recissions / reinstatements for all clients

Interaction with numerous Agents

Authority to add / remove charges to customer accounts

Primary in charge of issuing monthly payroll reports for mail / e-mail / fax for all clients

Primary endorsement drafter for all clients and forwarding to all parties

Audit Reviewer / investigate and verify deposits on accounts (cash, bond or CD) / creating letters & invoices and forwarding to all parties

Tracking / requesting and confirming all deposits are paid on account in a timely manner after binding Marketing Coordinator

Interfaced with clients and inter-office departments to Develop, Generate and Merge reports to reflect Daily, Weekly and Monthly revenue. Promptly provide efficient information in person as well as via e-mail and telephone. Create, organize and maintain files for executives review and access. Perform a wide-range of office functions such as;

Separation of daily mail, sorting into categories to assist each department while improving time management.

Order copies of reports that were assigned to other departments.

Reviewing and Approving Mail Orders while compiling lists.

Effectively conduct business with National and International Brokers.

File documents appropriately.

Analyzing monthly rental lists for cost effectiveness and profitability.

A/P and A/R for each account.

Familiar with running and crediting ACH / Credit Card Payments; checking for WIRES in bank accounts

Setting goals of List Rentals during the next month.

Composing correspondence.

Fax requests to vendors for review.

Consistently follow-up with various departments, clients and customers. Contribute to team effort by accomplishing and completing educational workshops and participating in professional Societies. Smith Security Specialists Feb ’91 – Mar ‘98

Escondido, CA

President / Owner

Serve as a first point of contact, fielding and routing telephone calls. Responding to customer and vendor orders. Provide company information via e-mail and telephone. Perform a wide-range of office functions such as;

Print work order requests received from regular clients.

Complete orders by assigning and delegating various work orders to proper departments and properly qualified employees.

Reviewing and researching legal requirements as set out on work orders.

Tracking completed work orders.

Updating and Managing proprietary database.

A/P and A/R.

Composing correspondence.

Contact this candidate