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Manager Customer Service

Thorndale, Pennsylvania, 19372, United States
May 31, 2017

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Michael Shafer


*** ******** ***** ********* **,19372


Outgoing and experienced retail/sales professional who a keen eye and attention to detail as well as excellent interpersonal and communication skills that make for a diverse and well-rounded leader. Driven to close sales and increase revenue for the company as well as ensuring a great customer experience.


CPR and AED certified Interpersonal Relationships expert

Weight training expertise Nutrition supplement professional

Weightlifting Coach Personable and friendly

Leadership Fitness programming specialist

Problem solver Orderly and task-oriented


Audi West Chester

Jan 2017- Current

Audi Brand Specialist

Match clients with the correct vehicle and features

Lead to the sale and build value in product, dealership, and self

Prospect clients from CRM to generate extra business

Display excellent customer service while still acting as a sales professional

Be Project Manager to ensure all proper procedures are done and car is sold seamlessly

The Vitamin Shoppe

May 2015- Nov 2016

Assistant Store Manager

Wait on customers and ensure their satisfaction and health and wellness goals are met

Act as store manager in absence of store manager

Conduct and attend weekly manager meetings

Oversee Health Enthusiasts/Key Holder tasks and coach them if needed

Open/ Close store and ensure proper deposit and cash funds in registers and safe

Train new personnel and take part in new talent acquisition and interviewing

Brandywine Crossfit

September 2015- Current

Head Barbell Club Coach

Responsible for weekly programming

Coach and give tips/cues to help athletes succeed

Generate interest in the Barbell Club and garnering new members

Come up with new and interesting ways to train the lifts and keep members engaged

Communicate with members and the owner of the facility what is planned for the week as well as upcoming events and programming changes

Exton Fitness and Barbell Club

April 2015- October 2015

Assistant Head Coach

Demonstrate leadership and acquire new clients

Fitness assessments and liability paperwork

Coach 1-on-1 and develop a relationship and rapport with clients

Head of social media presence and developed accounts and updated content

Residence Life and Housing Services (USH)

August 2013- May 2015

Resident Assistant

Facilitate an atmosphere of community where residents feel comfortable, learn, and grow.

Relay information and resident concerns effectively and in a timely manner to supervisor.

Act as a resource to residents and refer them to appropriate places.

Communicate and enforce all university policies and contact Public Safety, EMS, or RD On-Call when needed.

Hazle Park Quality Meats

May 2009- May 2015

Clerk/ Butcher

Butcher Meat

Wait on customers and ensure their satisfaction

Unload trucks and rotate inventory

Clean dishes, machines, counters, and oversee proper sanitation procedures

Translate if needed between English and Spanish

Liaison between factory and retail store to ensure adequate inventory


West Chester University of Pennsylvania

West Chester, PA

Senior Status: Bachelor of Science in Exercise Science

GPA: 3.0

Minor in Psychology

Hazleton Area High School

High School Diploma

GPA: 3.72

Leadership and Professional

Previous Sponsorship Chairman of Autism Speaks U; West Chester University Chapter

Certified Mediator from The Center for Conflict Resolution from two different workshops

Vice President of the Class of 2012 at Hazleton Area High School

Graduate of Junior Leadership: Hazleton

Certified USAW Sports Performance Coach

Red Cross Certified CPR/AED Professional Responder

Helping Hands volunteer throughout high school

Can communicate effectively through Spanish

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