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Customer Service Manager

United States
May 30, 2017

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Timothy Troy Elrod

Bedford, TX 214-***-****

May 30, 2017

Global Channel Management Inc.

Irving, Texas

Dear Sir or Madam,

I am excited to submit my application for the Call Center Manager role with your organization. As a versatile Customer Service Manager, I offer more than 15 years of experience driving customer service quality, coaching and mentoring teams, and providing technical support and troubleshooting. I am confident I can add value to your team.

During my career, I have consistently cultivated a workplace climate that balances compliance with company policies and communication among team members. I value each member of my staff and work to ensure that every employee is satisfied and engaged, whether through ongoing professional development, one-on-one mentoring, or serving as liaison to senior leadership to address concerns.

In addition, my understanding of customer expectations, combined with my technical expertise, allow me to address a variety of customer concerns, ranging from product and billing issues to complex technical concerns. I have been instrumental in identifying trends and implementing process improvements that stay ahead of future challenges.

I would very much like the opportunity to discuss, in person, how I can meet the demands of this role in order to advance the overall mission of your company. Thank you for reviewing this letter and the accompanying material.


Timothy Troy Elrod

Attachment: Resume

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