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Quality Assurance Project Manager

Marietta, Georgia, 30062, United States
May 30, 2017

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**** ******** **., ********, ** *0062 • 770-***-**** •


An accomplished and pragmatic professional with a comprehensive background developing and managing technical writing and quality assurance teams. Product management involvement with decision making expertise, research, training instruction, and creative problem solving. Impacts productivity through process improvements. Sensitive to deadlines and priorities. Extensive writing, editing and instructional design skills. Forges and establishes relationships with professionals at all levels. Effective leader, ready to embrace new challenges and contribute to the organization’s overall success. Proficient with Adobe FrameMaker, Adobe Acrobat, Microsoft Office Suite, RoboHelp HTML, Microsoft Project, VersionOne, JIRA and HP Quality Center.



Strong Communicator








Bond International Software, Inc. Marietta, GA 1996 – Present Technical Writing & Technical Writing Management

Manage a team of 3-5 Technical Writers (Information Developers) and oversee the extensive development and design of manuals, online help systems, electronic manuals, various web bulletins, and computer-based training. Administer the process for updating and editing of all documentation materials for over 10 software packages. Develop documentation processes with other department managers covering areas such as research, testing and distribution. Establish policies and procedures regarding the review of all materials designed for distribution externally. Won 3 national awards from the Society for Technical Communication (STC) for design of manuals and online help.

Supervise the printing and distribution of all documentation materials.

Design and present seminars at User Conferences.

Research and recommend documentation authoring tools.

Collaborate with team members to develop the user interface design of flagship software product.

Launched Web Content Team and participated in Core Design Team.

Served as Project Manager for company’s first Windows based project. Quality Assurance Analyst & QA Management

Devised procedures to inspect and report quality issues. Monitored all operations that affected quality; supervised and guided inspectors, technicians and other staff. Assured the reliability and consistency of production by checking processes and final output. Appraised customers’ requirements and made sure they were satisfied. Reported all malfunctions to production executives to ensure immediate action. Experience with Waterfall and Agile methodologies.

Facilitate proactive solutions by collecting and analyzing quality data.

Review current standards and policies.

Keep records of quality reports, statistical reviews and relevant documentation. WILLIAM F. BAHR Page 2

Bond International Software, Inc. (continued)

Ensure all legal standards are met

Communicate with external quality assurance officers during on-site inspections

Developed test plans, generated test scripts, and successfully tested multiple projects.

Launched the first defect database used by the company. Training & Product Management

Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals and consultation with managers. Drew an overall or individualized training and development plan that addressed needs and expectations. Deployed a wide variety of training methods and conducted effective induction and orientation sessions. Monitored and evaluated training program’s effectiveness, success and ROI periodically and reported on them. Managed training budget. Provided opportunities for ongoing development. Resolved any specific problems and tailor training programs.

Identified and filled product gaps and generated new ideas that grew market share, improved customer experience, and drove growth.

Created buy-in for the product vision with key external partners.

Developed product pricing and positioning strategies.

Translated product strategy into detailed requirements and prototypes.

Scoped and prioritized activities based on business and customer impact

Drove product launches including working with public relations team, executives, and other product management team members.

Evaluated promotional plans to ensure that they were consistent with product strategy.

Acted as a product evangelist to build awareness and understanding.

Represented the company by visiting customers to solicit feedback on company products and services. EDUCATION

Metro Atlanta Seminary Masters of Divinity (M.Div.), Church History and Theology Emory University Graduate Work, American History

Vanderbilt University BS, History, Social Studies

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