Gustavo Romero
*** *.**** ****** ********, NJ
ac0jym@r.postjobfree.com
EDUCATION: Dover Business College
Certificate: SQL Completed: December 2013
Dover Business College (Clifton) Graduated: June 2011
Diploma: PC Networking
County College of Passaic Graduated: May 2003
Degree: Associates in Science
Business and Administrating/Criminal Justice
ACCOMPLISHMENTS: Senate Representative of PC Network/Administrating for the Student Body Government at Dover Business College
CERTIFICATE: A+ Certified
SKILLS:
Computer Hardware: Installation, configuration and troubleshooting of various types of Microprocessors, Motherboards, RAM, Monitors, Hard Drives, CD ROM drives, NIC Cards, Modems, Sound Cards, Batteries, Power supply, Dot Matrix, Ink Jet Printers and Laser Printers.
Computer Software: Installation, planning, upgrading and configuration of Windows XP Pro, 2000, 2010 Windows Operating Systems, Control Panel, Installing and Configuring Device Drivers, Installing Protocols. Experience with Microsoft Exchange Servers. DOS Operating System, Internal and external DOS commands.
Application Software: Excellent skills using the Microsoft Office Suite 2010, 2000, XP, 2003, 2013 Vista and Windows 7 and 8, including Outlook, Word, Excel and PowerPoint. Experience with Citrix Desktop Environment. Ticketing systems: Remedy, Clarify, Heat and EAccess. Great knowledge with Avaya IP Agent, Adobe Acrobat, Norton Antivirus, Norton Ghost, MacAfee Antivirus and Project 2007. Enterprise Etime (kronos application) versions 5-8
Account Administration: Create and manage Active Directory accounts, group memberships and accounts rights.
Bi-Lingual Fluent in Spanish
WORK EXPERIENCE:
3/12 – 12/31/16
ADP Inc
Enterprise eTIME Technical Support Specialist II
Promoted to the MAS Enterprise eTIME Solution Center in March of 2012
Provide day to day support for entire MAS Enterprise eTIME client base
Troubleshoot and resolve 85% of client issues on the initial call into service
Experience with Citrix Desktop Support environment
Will take ownership of any cases that need follow up and will partner with various functional areas
within ADP to ensure issues are resolved to the client’s satisfaction
4/10 – 3/12
ADP Inc
ezLaborManager Technical Support Specialist I
Provide technical support to clients regarding the resolution of product software and hardware
Provide support to application users, which include installation of upgrades, maintenance, troubleshooting, diagnostics and evaluation to determine solutions and alternatives
Ensure professional case notes which thoroughly detail the problem/resolution through the use of eACCESS/Clarify ticketing system
Create and maintain productive relationships with all level support & client service payroll reps to ensure World Class Service.
8/06 – 4/10
American International Group, Inc. (AIG)
Risk Management Information e-Services (RMIS) IT Help Desk Coordinator
Complete technical support for AIG proprietary software.
Provides technical telephone and e-mail support to website users.
Analyze, document, resolve and/or escalate customer inquires through use of a ticketing system.
Responsible for follow-up and education to customers.
5/04 – 8/06
Comtece Technical Services
Computer Repair Tech
Repaired Laptops/ Desktops
Maintain Computers for Various Clients
System Upgrades: RAM, HARD DRIVE, LCD Screens
Motherboard replacement
5/03 – 5/04
One Call Medical, Inc.
Customer Contact Service Agent
Secure all necessary information about the procedure being ordered, the insurance company authorizing the procedure, and the patient.
Enter directly into intrepid software all information obtained at the time of the call.
Enter appropriate information into intrepid software to conform to OCM standards.
8/02 – 5/03
County College of Passaic
Teaching Learning Technology Center (TLTC)
Assisting the faculty/staff with integrating technology into their classrooms, lectures, and presentations,
Using software such as; MS PowerPoint, MS Word, MS Excel, WebCT, various CD burning software, Omni Page Pro.