Customer Service Manager
Resume:
Johanna Mendoza
**** ******* **, #**, ********, TX 75071
************@*****.***
Objective:
To apply my Customer Service, Microsoft Office, document control, telecommunication, and organizational skills as efficiently as possible, while continuing to learn new and updated computer and office skills to maximize my usefulness for my employer
Education:
Associate of Applied Science Degree 2005-2006
ITT Technical Institute Houston, TX
Information Technology-Computer Network Systems
Graduation Dec 2006
GPA 3.85
Certificate in Office Automations 1996-1997
Coastal Bend College Kingsville, TX
Course consisted of 1,400 hours of coursework, including theory and lab, using keyboarding, accounting, filing (manual and electronic) and bookkeeping. Learned the uses of Microsoft Word, Window 98, and Excel. Left school with a 3.85 GPA
Summary of Qualifications
Proficient in Microsoft XP Pro
Knowledgeable in Network Standards and Protocols, Microsoft Network Operating Systems, Database Development, Microsoft Active Directory, Visual Basic and GUI Applications
Fifteen years experience in the uses of Microsoft Works, (including Windows, Access, Excel and Power point).
Fifteen years experience in Customer Service
Two years experience in the use of Service Manager Ticketing system
Three years experience in the use of Clarify Ticketing system
Six years experience in the use of Meditec (Hospital admitting software)
Proficient in multiple line telecommunication
Logical, Honest, Hardworking, Prompt, Team Player, Self-Motivated, Detail Oriented
Experience:
TechnipFMC Request Fulfillment Analyst March 2016
In charge of creating and de-provisioning user accounts, create and maintain and analyze weekly and monthly reports for managers, handle any escalation requests, and work closely with manager on special projects
FMC Technologies IT procurement Specialist March 2016
Responsible for the day to day ordering of IT assets for user's from computers to software
FMC Technologies User Administration/Engineering Application Support July 2013
In charge of creating and de-provisioning user accounts, create and maintain and analyze weekly and monthly reports for managers, handle any escalation requests, and work closely with manager on special projects
FMC Technologies Service Manager Administrator February 2009 – July 2013
In charge of maintaining the Service Manager offering catalog for North America, run and analyze daily, weekly and monthly report in Service Manager for managers, handle escalation requests from users, work closely with managers for special projects, and fill in for purchaser when needed.
Siemens Business Services Call Coordinator October 2006 – Feb 2009
First line of contact for customer support, Monitor and route cases if needed to the correct team, coordinate all morning meetings, ran daily reports as well as monthly reports for managers
ITT Technical Institute Student worker Career Services March 2006-October 2006
Handled creating weekly job lead book for students, inputting information into tracking databases, inputting information into career services database on-line and all mailings to employers and students
Contact this candidate