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Customer Service Manager

Location:
Madison, Alabama, United States
Posted:
May 30, 2017

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OBJECTIVE:

To obtain a career the second time, experiences, leadership, and problem solving abilities in meeting new challenges.

SPECIALIZED TRAINING / USAGE

ACF2; CCSS; Cobol programmer; JCL; MVS; OS/MVS IBM mainframe; Operating system; Production; Technical and Customer support; Helpdesk support; DASD; Dbase; MMS; MVS; SDSF; UNIX; Oracle; Roscoe; Windows and Microsoft Office; SAP and Oracle databases

EDUCATION:

Information and Communication Technology

J. F. Drake State Technical College 9/2009 -12/2010

Certificate "Leadership, Education and Development for Supervisors Course from

U. S. Army Aviation and Missile Command at Redstone Arsenal 1/1999

Graduate of Alabama A & M University – Normal, AL 7/1986

Bachelor of Science, Business Administration – Accounting

IT EXPERIENCE:

DISA Area Command, DECC Detachment - Huntsville Redstone Arsenal, AL

Application Analyst/ Helpdesk 9/1986 - 11/2003

Performed analysis and maintaining bridging programs that interface with CCSS and all AMC standard system. External and internal customer support and user support

File and database restores and reruns of customer output. JCL modification and overrides.

Recognized and initiated changes in monitoring ten (10) domains and double checked critical events

Served as lead technical, helpdesk and administrative specialist in area of data processing, production, and quality control

Participated in various phases of programming and system analysis projects, ensured DOD polices were adhered to and the system efficiency is not compromised

Used common routines that are utilized for such tasks as editing, manipulating/analyzing dates, accessing data files, intercepting ACF2, CICS, CMDR/DMRs utilizes functions, COBOL, DRI, system error conditions and ABENDS structuring program and modules

Analyzed system failure, delivered customer support and user support, developed online applications. Troubleshot system problems through developing recovery plans for system failures and files rebuild, restart instructions, reconstructing files from dumps, and system flow charts for reruns.

ADDITIONAL WORK EXPERIENCE:

Surge Staffing Huntsville, Al

Quality Inspection 09/2014 04/2017

Quality Inspection and Line-lead. Maintain assigned area for assembles efficiency labor. Assist on training other employees. Inspect parts for good and bad. .

Understand team work the packaging schedule and manage priority jobs that need quick turns. Standing extended periods. Manually lift, push, push and move material.

Kohl’s Huntsville, AL

Customer Service Associate 3/2015- 7/2016

Creating an environment of good customer service through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service Desk standards and resolving customer problems

Balances and processes refunds and media from sales and return registers

Processes cash deposits and currency orders; completes and submits daily reports to Store Management and Cash and Sales Audit department

Ensures that all cash handling procedures are done in accordance to policy and procedure as well as in a timely manner. Opens, closes and balances register and records information on a balance sheet

Performs other duties such as assisting with cash pick-ups at the Point-of-Sale, greeting customers at assigned stations, assisting customers at Point-of-Sale, assisting with recovery in departments, and assisting in the preparation and taking of inventory

Brookshire Healthcare Center Huntsville, AL

Supply Manager 4/2009 - 7/2011

Responsible for supply inventory management at a one hundred twenty-five bed facility.

Auditing and ordering supplies through a variety of vendor’s online system for all departments.

Reviewed stock to verify ordering specifications and correspondence invoices; maintain monthly budgets and records according to identifying factors; requisitions stock to fill incoming orders; determines methods and places for storage in a central supply area.

Provided monthly expenses report to the administrator and budget office.

AMR – Ronald Childress Realtor Huntsville, AL

Property Manager 8/2003–03/2009

Coordinated maintenance and repair.

Developed lease agreements for clients to include back ground checks and references.

Maintained leasing records to include financial records and files.

Security Engineer Inc. (SEI) Huntsville, AL

Security Officer 1/2008 - 3/2010

Practiced preventive enforcement to the fullest.

Monitor security surveillance system and response to the needs of the client in accordance with client’s policies and procedures.

HONORS AND AWARDS

J. F. Drake State Technical College – Presidential Dean List year 2010

Brookshire HealthCare - Employee of the Month – 2009

Redstone Arsenal - Achievement for Outstanding Performance - 2001, 1999, 1997, 1996, 1994

Redstone Arsenal - Recognition for a Special Act or Service - 2000, 1997, 1995, 1989



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