Michael E. Glazer

***** ***** *****, ***. *** Triangle, VA 22172 978-***-**** ac0jw6@r.postjobfree.com

: www.linkedin.com/in/mglazerit/en

Summary:

• Analyst / Industrial Engineer with background in decision support, data analysis, and applications development

o Provided decision support and data analysis for a variety of clients since 2012

o Prior to that, performed as a Data Analyst, Management/ Business Analyst, and Applications Developer

• Bachelor’s degree in Industrial Engineering and Operations Research; recently finished Master of Engineering -Industrial Engineering with a concentration in Operations Research and Statistics(Analytics)

• Proven record of decision support and reporting project completion. Able to examine projects from a management consulting prospective in order to understand, identify, and eliminate gaps.

• Excellent knowledge of data, algorithms, and statistics

• Comfortable working with all levels of management. “Big picture” vision provides understanding of management strategic plans. Extensive experience understanding complex business processes.

Technical Summary:

Methodologies: Data Mining, Visual Six Sigma, Decision Analysis, Applied Statistical Modeling, Expert Systems, Decision Systems, Reliability Analysis, Continuous Process Improvement, Production Scheduling Models, Design/Analysis of Experiments, Linear Programming, Stochastic Models

Programming: VBA, VB.NET, Visual Basic 6, Crystal Reports

Databases: MS Access, SQL Server 2005/2008

Software: MS Excel, MATLAB, JMP, MINITAB, SAP ERP (SAP ECC), MS Visio, MS PowerPoint, Tableau, R, ExtendSim, Netica

Certifications: MCAD - Microsoft Certified Application Developer (VB.NET)

Professional Experience:

Innovative Decisions, Inc., Vienna, VA March 2016-Present

Analyst

o Performing MS Excel Navy Security Staffing analysis to quantify differences between required, planned and delivered staffing levels. Analysis to be presented to key Navy staffing personnel and officers.

o Administered and developed ExtendSim simulation models and Netica Bayesian network models that predict the performance of insider network security threat detection systems as outlined by MIT Lincoln Labs.

o Enhanced/ Maintained Navy Fire and Emergency Service Staffing allocation models written in MS ACCESS/ VBA.

UPS, Atlanta, GA June, 2015--Aug, 2015

Intern- GBS Industrial Engineering

o Responsible for developing exceptions to contact ratios, identifying customer experience opportunities, data mining, and presenting findings and recommendations for call center contact reduction

o Tools used include MS Access, MS Excel (pivot tables, vlookups), and MS PowerPoint

Consultant Nov, 2013 – Feb, 2015

ComTech LLC - Supply Chain Operations Research Analyst to client US Navy (remote)

o Worked on NAVY SAP ERP Supply Chain System (SAP ECC) analyzing data, and ordering equations

o SAP data analysis using Excel included repair time and production lead time efforts to resolve system discrepancies, and verify forecast models.

Strategic Staffing – Operations Research Analyst to client USAA

o Continuous process improvement analysis of call center reporting and forecasting operations

o Forecasted mission performance rates and associated costs under varying call center demand profiles

Woodside Global Partners – Quantitative Analyst to client Cisco Systems (remote)

o Provided consulting services to assess Cisco’s call center metrics environment

o Created ROI and IRR proposals, using EXCEL, for Cisco Systems call center transformation efforts

o Analyzed cost and performance relationships of alternative call center staffing postures

Hi-Tec Systems, Egg Harbor Township, NJ July 2012 – Jan 2013

Operations Research Analyst to client FAA (part of government sequestration)

o Provided decision support and data analysis for the FAA William J. Hughes Technical Center

o Collaborated on a project to assess how underreporting of aircraft incidents affects reliability estimates of transport aircraft systems

o Conducted comparative analysis of aircraft maintenance incident underreporting, using Excel to identify key areas of concern

Part-time Graduate Studies in Industrial Engineering Aug 2011 – May 2015

o Graduate projects in Analytics, Operations Research, Continuous Process Improvement

Beacon Health Strategies, Boston, MA Dec 2010 – July 2012

Data Analyst / Application Developer

o Analyzed health claims data to verify validity of claims against client records using Excel

o Designed and implemented corporate web site module in VB/ASP.Net for new client implementation

o Designed and implemented reporting requirements and SSIS packages for external clients

o Maintained, supported and troubleshot all data import /export jobs for FlexCare patient management system

Madison Resource Funding, Portsmouth, NH Mar 2009 – Nov 2010

Consultant/ Hourly Employee – .Net Programmer / Business Analyst

o Provided programming production support for a legacy payroll application written in Access VBA and SQL Server. This was part of the IT effort to automate manual processes and bring IT department into "modern" times using .NET technologies.

o Performed business process analysis to identify process flows in current legacy system and make necessary system modifications

TD BankNorth, Falmouth, ME May 2008 – Sep 2008

Consultant- VBA Programmer/Business Analyst

o Worked with project managers to gather pertinent project metrics requirements, produced technical specifications

o Built and administered centralized VBA/MS Access reporting database based on specification to track progress of 100+ conversion projects in a $250MM integration of Commerce Bank systems. Populated database weekly with data imported from 100+ Excel project metric workbooks and produced executive and dashboard reports.

Direct Mail of Maine, Scarborough, ME Mar 2007 – Apr 2008

Programmer/Business and Systems Analyst (part of companywide layoff)

o Played key role in developing more efficient IT infrastructure to facilitate rapid company growth

o Analyzed existing financial, accounting and problem tracking systems written in VBA, and SQL Server. Modified existing VBA/SQL Server Systems saving hundreds of staff hours (approx. $30/hr.).

o Conducted series of group meetings with production, customer service and QA teams to define business process for order tracking. Wrote technical specifications and developed ASP.NET order tracking system.

o Performed systems analysis to identify business flows and automate postage reconciliation process

Other Full-Time Experience

Work included decision analysis modeling using Expert Choice for NOAA researchers, statistical cost/ benefit analysis using SAS for the DLA, healthcare systems design, and operations research consulting for the FAA.

• Programmer / Business Analyst – HealthDrive (2004 –2007)

• Implementation Manager - Excellence in Software (2001 – 2004)

• Programmer/Analyst - Sheffield Associates (1992 – 2001)

Education:

MENG -Industrial Engineering, OR and Statistics-Iowa State University, Ames, Iowa May 2015

MBA Major in Decision Systems - The George Washington University, Washington, DC September 1991

BS Industrial Engineering & Operations Research- University of Massachusetts, Amherst, MA

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