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COO/CFO Corporate and Consulting background Services Delivery

Richmond Hill, Ontario, Canada
May 30, 2017

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Mo Rahman

Strategic-minded COO/CFO Corporate and Consulting background Services Delivery 16 Aubrietia Court, Richmond Hill, ON L4E 0Z7 416-***-**** Executive Summary

Ambitious, energetic Executive with an exceptional combination of business direction, financial management, and technical acumen. A progressive 20-year career in diverse industries with significant experience in consulting delivery, P&L management, mergers & acquisitions, integrations, operations, quality assurance, process innovations, business development, program management, financial analysis, alliance management, solution selling, sales support and outsourcing. Results oriented with a consistent high record of growth and revitalizing struggling profit margins. Recognized as a problem solver, strategic thinker, team oriented hands-on manager and trusted advisor. Integrity-driven; holds self and others accountable to achieve high quality results. Leadership Highlights

Passion for Business Excellence

• Delivers consistent, high-quality results and shows passion and enthusiasm for work whilst delivering client service excellence, community engagement

• Highest ranked for six consecutive quarters enabling my business unit to exceed its margin target

• Has solid experiences in commercial activities, clients, markets and is a forward and innovative thinker in identifying and evaluating business opportunities

• Demonstrates personal accountability and pride for self and others’ assignments and is proactive in identifying issues and opportunities, and taking action

• Takes accountability for the quality of work and accepts that has control over the outcomes Builds Strong Relationships

• Takes initiative to cultivate and develop networks, easily connects with others, deepens relationships with clients, future clients, and communities

• Promotes a culture of sharing knowledge, seeks, and acts on feedback

• Presents clear, concise, logical arguments whilst responding effectively to questions, conveying knowledge and credibility

• Influences others to accept mutually rewarding solutions Solutions Orientated

• Solves problems by integrating information from multiple perspectives and data sources

• Investigates, probes facts, and challenges assumptions, using critical thinking, effective risk management and professional judgment to arrive at sound conclusions in a timely manner

• Quickly assimilates new information; is resilient and positive, even in demanding, high-pressure situations

• Stays focused on goals and deadlines in a changing environment Professional Experience Summary

Solution-tek Inc. – CFO (Jul 16 – present)

Solution-tek Inc. is a privately held SaaS company delivering innovative enterprise software solutions for the travel and transportation industry. Our focus is on real time analysis/optimization and our clients include a wide range of the worlds’ top airline companies.

My mandate is to work with the leadership team to deliver on key organizational initiatives and to ensure the financial success of the company. Sometimes that means I develop financial/accounting policies, procedures and systems that are critical for a growing organization. Other times it means developing financial budgets and forecasts for the company or driving company-wide operational efficiencies through a continuous improvement program. But, overall my goal is to free up bandwidth for the President to focus on business development, be his Consigliere, and say "No" when needed.

Typical of many startups, my duties span beyond the title. In any given day, my focus will be split between finance, human resources, facilities, and day-to-day operations of the business. I am accountable for accounting, treasury, FP&A, management reporting and coordinating audits and CRA reviews. I bring forth data and analysis to help with go-to-market decision, and build financial models to assist with raising capital. While I am not a real lawyer, I play the role of in-house council to review contracts, commercial terms and negotiate with procurement. I act as the primary interface for employees and candidates as the de facto head of HR, responsible for recruiting, benefits, and payroll. I also do facilities management, which includes everything from looking at new office space to commissioning a complete renovation of the current space to fit our growing team. Mo Rahman

Strategic-minded COO/CFO Corporate and Consulting background Services Delivery 16 Aubrietia Court, Richmond Hill, ON L4E 0Z7 416-***-**** EMC2, Pivotal, VCE, VMware, Virtustream, RSA – Federation Transformation Management Officer (Oct 15 – Jul 16) EMC II, Pivotal, RSA, VCE, Virtustream and VMware form a unique Federation of strategically aligned businesses, each focused and free to execute individually or together. The Federation provides customer solutions and choice for the software-defined enterprise and the emerging “3rd platform” of mobile, cloud, big data and social, transformed by billions of users and millions of apps.

I manage the delivery of very large ($100M+), complex customer engagements that optimize business value for end- to-end, as a Service, solutions (XaaS) for EMC’s Federation of Companies. I am accountable for managing the full life cycle of projects or programs from requirements gathering through customer service handover. I act as the primary interface to the customer’s CXOs, Vendors, Partners and Federation employees associated with the engagement, to deliver credible business outcomes and successful IT Transformations. My goal is to simply provide our clients with a seamless experience across the EMC Federation. EMC2 Pivotal Software Inc. – Head of Finance & Operations, Pivotal Labs (Jun 14 – Sep 15) Key Tasks & Achievements:

• Finance and Operational support for Pivotal’s Labs division (aka Agile GTM)

• Support 14 offices across the globe

• Control & Command over the financials (review, own, inspect, plan, analyze)

• Leading a team that supports Labs and align functionally (matrix) to Pivotal’s corporate Finance organization

• Developing business plans, compensation plans, forecasts and models for the sales and delivery teams

• Deriving key analysis, triangulating insights to meet targets and strategic objectives

• Overseeing and reporting on KPIs and metrics to E-Staff

• Working with Sales/Delivery to manage forecast pipeline, margins, pricing and conduct deal analysis

• Deal desk for services proposal

• Customer calls and visits during sale cycle and deal negotiations

• SME to facilitate successful implementation of new programs and systems

• Operationalize opening offices in new countries

• Created processes/efficiencies to allow for hyper-grow

• Canada specific tax grants (SR&ED, NSERC, R&D, Media Credits)

• Procure to pay, order to cash, credit & collections and treasury functions

• Instituted cost controls to increment EBIT in a way that was well received by the majority

• Integrate newly acquired business units without breaking the culture or reducing employee happiness

• Deployed enterprise like standards/procedures with start-up look and feel

• The voice-of-reason for all matters relating to the acquired Toronto Office

• Mentor to new managers and matrix employees

EMC2 Documentum – Head of WW Services Operations and Quality Assurance (Sep 11 – May 14) Key Tasks & Achievements:

• Global Finance/Operations leader

• Ensured compliance with corporate policies and controls to ensure globally consistency

• Strategic advisor to Services Leadership team across all lines of services

• Successful risk assessment and due diligence for M&A

• Elevated teams to be effective business analysts and a partner to the field

• Enabled informed decision making through the provision of effective information systems

• Implemented process improvements to ready the team for the delivery excellence and margin challenges

• Assisted in requirements and design for corporate wide, multi-year, SAP deployment of finance, project account, BI, resource management (MRS) and commercial project management (CPM) modules EMC2 Documentum – Head of WW Consulting Services (Oct 09 – Aug 11) Key Tasks & Achievements:

Consulting Operations:

• Quality Officer for the delivery organization

• Business Partner for IIG Consulting Theatre Leads

• Executive Sponsor for strategic accounts

• Created repeatable solutions to gain efficiencies in margin and ensure readiness of the latest releases

• Performed operational analysis to build business plan

• Conducted deal reviews for all large and high risk projects Mo Rahman

Strategic-minded COO/CFO Corporate and Consulting background Services Delivery 16 Aubrietia Court, Richmond Hill, ON L4E 0Z7 416-***-**** Warranty Reduction Program:

• Trained PMs to manage escalations effectively to reduce warranty spend which increased margin

• Coached Delivery Management on obtaining the best alternative to a negotiated agreement

• Conducted Root Cause Analysis in order to gain lessons learned

• Instilled risk management within the PMO and created early notification process for High Risk Projects

• Increased awareness and accountability which lead to a reduction in bottom line costs, while improving product quality and services for customers

Accelerated Deployment Account Program:

• Program chartered to help large customers successfully deploy and adopt purchased software

• Defined the root cause of shelfware and recommended preventative measures prior to ELA renewal

• Created playbooks to burn down the shelfware

• Partnered with Strategic Consulting firms to perform ROI and maturity assessments Offshore Professional Services:

• Executive Sponsor responsible for overseeing the offshore capabilities of the Provider

• Participated on weekly governance meetings pertaining to operational and delivery excellence

• Reviewed weekly forecast and utilization metrics

• Mentored on expanding the capabilities, creating standardized offerings, and crafting a marketing message EMC Consulting Alliance:

• Engaged as the IIG escalation point for the First 50 Program accounts

• Ensured delivery of the highest value possible to our customers

• Supported the alliance to driving $20MM incremental revenue for both organizations

• Initiated joint account planning session and road-show style training events EMC2 Documentum – America’s Consulting Leader (Apr 08 – Sep 09)

• Same roles and responsibilities as listed below, but with a matrix management structure EMC2 Documentum – Vice President acting – America’s Consulting (Aug 07 – Mar 08) Key Tasks:

• Acting Vice President for 8 months having full responsibility for the America’s Delivery business

• Mentored in 3 key areas: supporting presales activities; strategic enterprise planning, driving escalations

• Responsible for HR issue for 250 employees with Line Management of 10 Directors Achievements:

• Executive Sponsor for strategic accounts

• Facilitated “Top 10” cross functional call to maintain visibility in the highest risk and largest projects

• Conducted regional deep dives to ensure issues are resolved and projects are not delayed

• Facilitated Value Review Board to ensure new proposals were properly staffed and financially secure

• Ensured quality standards were identified, defined and followed through standard contracts process

• Facilitated weekly resourcing calls which resulted in a reduction of the consultants sitting on the bench

• Cultivated global working relationships within EMC, client executives and partners

• Significant improvement to the financial visibility of the business unit Financials:

• Innovated new process to bring efficiencies into the organization resulting in increased billable utilization targets and delivery margins

• Introduced management reporting and analysis tools to run the business

• Maintained optimal partner to own delivery mix

• Catapulted revenue to $100M+ exceeding the plan

• Increased reimbursable expense revenue yielding additional margin and reduced Non-billable expenses

• Reduced low margin fixed fee projects by 50% and Increased average rate per billable hour by 10% HR Responsibilities:

• Championed quarterly recruiting, hiring, training and career development plan

• Overhauled the Project Management team and instilled best practices

• Motivated the Team with Career Development options Mo Rahman

Strategic-minded COO/CFO Corporate and Consulting background Services Delivery 16 Aubrietia Court, Richmond Hill, ON L4E 0Z7 416-***-**** EMC2 Documentum – Regional Delivery Director (Sep 06 – Aug 07) Vignette Corporation – Regional Manager (Aug 00 – Sept 06) Necho Systems Corp. – Manager, Professional Services (Feb 00 – Aug 00) Hatch Associates – Project Manager (May 96 – Oct 99) Education & Training

Bachelor of Commerce, Ryerson University – Toronto, ON Canada (Sep 89 – Apr 93)

• Major – Accounting/Finance • Minor – Computerized Business Systems

• Minor – Business Communications

Certified General Accountants Association of Ontario (Sep 93 – Mar 96)

• Completed to 5th level

Executive Coaching (Mar 11- May 15)

• Strategic big picture thinking

• Organization learning

• Critical decision making

• Interpersonal and leadership skills

• Understanding MBIT and how to best work with different personalities Training Programs:

• The Steven Covey Program

• Dale Carnegie Course

• SAP Project Training, Modules: FI, CO, PP, PM, MM, SD, ABAP, CPM, MRS

• Swift Trade Securities - Direct Access Electronic Trading Theory and Practical

• EMC-University Executive Program Courses

Specific Skills

• Finance Operations

• Global Business Operations

• Business Modeling

• Controllership

• FP&A

• M&A

• Services Delivery


• Customer Success

• Sales

• Human Resources

• Mentorship


“Mo is incredibly approachable and makes all team members feel valued. I feel comfortable with Mo to express dissenting opinions and trust that he will not only respect them but consider them with equal weight. Mo maintains this high level of integrity even in difficult and high-pressure situations. Mo's position requires him to render unpopular decisions but is always able to articulate why that decision is necessary, especially when it comes to protecting the company. Mo is always willing to provide the logic behind a decision, which I have found to be incredibly valuable for my own development. It is very apparent that he is equally interested in growing the business and individuals, which I think is an important quality in retaining and attracting great Pivots.” – Pivotal Finance

“Mo was a very important part of the Services team in. He started the year as the Operations and Quality lead for Consulting. In the middle of the year he also took an interim position as the RSD for the East Region and in the latter part of year he took on an expanded role to lead WW Operations and Quality for the Services business. Mo also played a significant role in getting to grips with the root causes of margin challenges we were facing in the Americas consulting business and helped to develop an action plan to address these. On a personal level I very much appreciate Mo's willingness to help out across the business, to roll his sleeves up & to dig into issues we are facing.”

– SVP WW Services

“Mo Rahman continuously proves himself to be an invaluable asset, on a global level. He exceeds on a consistent basis. He has designed and implemented new delivery assurance processes, which was being shared throughout the theaters. The margin improvement initiatives have helped attain 96% of the margin and 91% of the revenue target in a year where the economy was challenging and where concessions and TCE warranty was at an all-time high.”

– VP Content Management and Portal Practice

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