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Customer Service Manager

Location:
Philippines
Salary:
100,000
Posted:
May 29, 2017

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Resume:

BERNARD F.FAJILAN

BLOCK * LOT ** AVOCADO ST. **1 917-***-****

WILLOW PARK HOMES ac0jol@r.postjobfree.com

BRGY. PULO, CABUYAO LAGUNA

Career Summary:

Sixteen years (18) of accomplishment in leading warehouse, logistics, purchasing, and operational activities with a strong leadership abilities. Extensive experience in process improvement and implementation that meet up company goals and objectives .Possess solid track record of excellent performance, self motivated and loyal team player with flawless work ethic.

Core Competence:

Contract Management ● Inventory ● Procurement & Purchasing ●Warehouse Management ● Logistics ● Customer Service ● Distribution Center Operation ● Inbound/Outbound ● Supply Chain Management ● Staff Management ● Administration ● Sales Management

Qualification Summary:

1.18 years of extensive experience in warehouse, logistics, administration, purchasing, supply chain and operation management.

2.Broad experience in all methods of domestic and international freight

3.Demonstrate leadership capabilities within demanding clients

4.Successfully developed and implemented operational policies and procedures

5.Ability to identify a suitable suppliers to achieve low cost and high quality products with lesser risk exposure.

6.Consistently meets and exceeds individual KPI’s

7.Experience in staff management

8.Easily identify operational problems to avoid incoming delays.

9.Committed in providing world class customer service

10.Excellent ability in maintaining effective professional relationships

11.Proficient in SAP, WMS, Microsoft office and other inventory programs

Professional Work Experience:

Bollore Logistics Phils

Operation Manager May 14,2016-Present

Supervise the warehouse Operations of Globe telecom Philippines and Huawei Philippines.

Provide support to Globe & Huawei in relationship to warehouse services as required. To include, but not be limited to:

Preparation and quality of Warehouse documentation

Coordination of warehouse activities and inventories

Manage correct inventory (1,000 SKU’s)

Manage different haulers (approx. 100 trucks) for outgoing deliveries.

Manage client customer service including track & trace updates, preparation of client required reports, etc.

Accomplishments:

Established a right inventory management which help a lot in maintaining a “zero Inventory Variance”

Uphold a high value in Safety operation which resulted to zero accidents per year

Set up a strict guidelines in all incoming and outgoing materials (imported/local) which resulted to “perfect receiving and perfect dispatching”

Panalpina World Transport Phils (Carmona Cavite)

Contract/Logistic/Warehouse Manager May 12,2009-Nov 2014

Build and supervise the Logistics Operations of 3M Philippines and Project team into a dedicated and integrated Panalpina resources providing full logistics documentation on a global basis.

Align and integrate the Logistics Operations of 3M Philippines and Project department into the Panalpina (country, area and global) structure.

Identify clients process related requirements and to develop and implement processes to meet those requirements.

Provide operational support to 3M Philippines in relationship to logistics and project services as required. To include, but not be limited to:

Communication with Panalpina offices

Preparation and quality of logistics documentation

Coordination of warehouse activities and inventories

Managing logistics and project workflow(s)

Manage all phases of file related activities

Manage correct inventory (10,000 SKU’s)

Manage different haulers (approx. 100 trucks) for outgoing deliveries.

Coordinates with suppliers for incoming deliveries both local and imported products.

Manage client customer service including track & trace updates, preparation of client required reports, etc.

Accomplishments:

Established a right inventory management which help a lot in maintaining a “zero Inventory Variance”

Uphold a high value in Safety operation which resulted to zero accidents per year

Exceeds sales profitability per year by reducing unwanted purchases and increasing business opportunity in the operation.

Set up a strict guidelines in all incoming and outgoing materials (imported/local) which resulted to “perfect receiving and perfect dispatch”

Minimized delivery complains and errors by managing all different third party haulers

DB Schenker Philippines ( FPIP, Tanuan Batangas)

Warehouse Supervisor May 2008 - May 2009

Over all in-charge of warehouse operation (leaf section) in Philip Morris Philippines.

Give support to plant in relationship to warehouse and logistics

Ensures all tobacco leaf are free of infestation before delivery to the plant

Manage all staff including operators and inter agencies workers

Establish a good operation practices among operators in their everyday work.

Maintain a “zero inventory “variance every month

Accomplishments:

Created a appropriate process in inventory management to ensure perfect material count.

Launched 5’S program and safety exercises

Attained a zero inventory variance in a two month span upon a 65 percent inventory turn over by the previous 3PL company

Lower overtime cost by 50 percent during one year operation.

Falaknaz- The Warehouse LLC (Dubai, UAE)

Administration Manager Feb 2007- Oct 2007 2008

Over-all in-charge in everyday operation

In charge in Purchasing/Warehouse/Logistics and Administration Department.

In charge of all branches of the store and showrooms.

Purchase all furniture directly from Indonesia and other foreign country.

Checks all Local Purchase Order

Ensures the maintenance of all the facilities and buildings of the company

Handles all Customers needs, inquiries and complains.

Accomplishments

Exceeded sales quota every month by 15 to 30 percent

Set up a better and harmonious environment among all employees with different nationalities and beliefs.

Created ordering and delivery guidelines to avoid customer complain and returns

Philharbor (Alabang, Muntinlupa)

Purchasing Supervisor Oct. 2005- March 2006

Receives and reviews Marine & Technical requisition from various department and different vessels.

Applies appropriate procurement procedures.

Highlighting urgent requisition that may put deliveries at risk.

Assist concern departments personnel with respect to the requisitions, delivery dates, specifications, substitutions, sources, etc.

Maintain the purchase order expediting system with up to date information received from suppliers.

Develops new local and foreign suppliers for our Vessels (Intl. Cargo, RORO), heavy equipment and trucks.

Develops new system procedures in purchasing section.

Establish a good system for contract suppliers.

Accomplishments:

Created a good canvassing process which enable to meet on time deliveries and services.

Lower purchasing cost by 15 percent every month

Puyat Steel Corporation (Mandaluyong City)

Purchasing Supervisor January 2003- Aug 2005

Purchase Imported / Local spare parts for Continuous Coating Line and Continuous Galvanizing Line plants.

Develops new Local and Foreign suppliers for CCL and CGL plants.

Negotiates and orders spare parts for accredited Local and Foreign Suppliers.

Negotiates and orders construction supplies, mechanical, electrical, chemicals and consumables items for plant requirements.

Coordinates with Import section with regards to all payments of ordered Imported Spare Parts.

Accomplishments:

Created a suitable accreditation procedure among local suppliers

Increases the list of accredited suppliers to have more options in buying products and services

Zero out production stoppage by providing the right materials and on time deliveries.

Puyat Steel Corporation (Rosario Batangas)

Warehouse Supervisor January 2000- January 2003

Coordinates with the Procurement and MIS Group regarding the delivery schedule of Cold Rolled Coils (CRC) and Zinc

Coordinates with the Purchasing Department regarding the delivery status of requested items by the Plant

Coordinates with the Suppliers regarding the delivery status of the requested materials.

Prepare Purchase Requisition (P.R.) of the all the low level stocks.

Conduct scheduling and planning in all the materials received and finished goods.

Receiving, inspection and checking of all the materials delivered and forwarded by the plant

Accomplishments:

Attained perfect inventory every month

Created a “Red Tag” system which help to re-use old materials by giving them to other department that in need. And It also generates additional funds by selling all unused materials .

Established a good receiving procedure to all local and imported products.

Puyat Steel Corporation (Rosario Batangas)

Manufacturing Clerk January 1999- January 2000

Reports/submits the entire incoming and outgoing communication letter internal/external to Assistant Vice President of the plant.

Assist the Manufacturing supervisor in her/his everyday work.

Encode all the important data and information with regards to the plant activities.

Conduct monthly reports

Prepares monthly analysis report.

Accomplishments:

Generates a informative reporting format in all important plant activities

EDUCATION:

Master in Business Administration

Philippine Christian University

On-Going

Tertiary Level

University of Batangas

Bachelor of Science in Computer Science

1994-1998

CHARACTER REFERENCE:

Mr. Renato “Bong” Canlas

SCM Head

Panalpina World of Transport

Ms. Lota Chua

Country Head HR

Panalpina World of Transport



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