KRISTINA M. GILLIARD

**** ******** **** (Apt. ***) New Orleans, LA 70122 Phone: 504-***-**** ac0jok@r.postjobfree.com

Summary

A highly focused and dynamic team player, benefiting from experience within the executive level management environment and the competitive airline industry.

Excel at developing strong relationship with staff, senior executives and clients; Results-oriented and highly organized and time conscientious; adapts quickly to new and evolving environments.

Education

Georgia State University – ATLANTA, GA 06/05-12/09

Degree Bachelor of Business Administration: Managerial Sciences

Professional Experience

SOUTHWEST AIRLINES – HOUSTON, TX 05/2010 - Present

Flight Attendant

Provide personal services to ensure safety and comfort of airline passengers in accordance with FAA regulations and company policies.

Possess effective first-aid and medical skills; also have a comprehensive knowledge of flight and emergency procedures; additionally have the profound ability to operate emergency equipment effectively.

Responsibilities include attending briefings by pilots; informing passengers of safety requirements and ensuring compliance; performing preflight security checks of aircraft and equipment; and being able to think fast and resolve any emergencies (medical, disruptive behavior, aircraft malfunctions, terroristic threats, etc.) that may arise in flight.

Accomplishments:

Repeatedly recognized by customers through Kick-Tails and customer compliment emails for going above-and-beyond and being extremely sensitive and accommodating to my passenger’s needs.

Acknowledged by fellow flight attendants, pilots, & management for resolving customer conflicts in flight; handling medical emergencies, and illustrating exceptional leadership skills when handling unplanned fuselage emergencies and schedule changes during flights.

11 ALIVE NEWS - ATLANTA, GA 09/2006-03/2009 Executive Assistant for the VP of Community Relations

Provided high-level administrative support to VP of Community Relations of leading NBC-affiliated television stations.

07/2008- 05/2009

GEORGIA STATE UNIVERSITY- ATLANTA, GA

Administrative Assistant to Financial Aid Counselor

Processed sensitive student information in order for supervisor’s to actually assist the students

Maintained accuracy and efficiency when coding pertinent financial records so that students would receive sufficient funding for their education for the present semester.

Ensured the integrity and confidentiality of all student information.

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