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Customer Service Marketing

Location:
London, ON, Canada
Posted:
May 29, 2017

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Resume:

* years of experience writing business plans and managing budgets and expenditures.

• Hands on experience in communications (Develop, implement and evaluate communication strategies and programs

- Excellent written and verbal communication skills).

• Used to working under tight deadlines and fast-paced environments (work well under pressure).

• Comfortable in public speaking and acting as a spokesperson for organizations my values align to.

• Creative thinker, enjoy problem-solving and collaborative tasks (work really well in multidisciplinary environments).

• Extensive experience writing and editing advertising copy, marketing materials and other marketing plans and cam- paigns.

• Dependable and quality-driven.

• Customer Service/Relations experience.

• Able to travel and willing to re-locate for the right opportunity.

• Fluent in Spanish and English, basic level of French. ABOUT ME

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

DESIGN SOFTWARE

OFFICE SOFTWARE

CMS

DIGITAL MARKETING

ADOBE CREATIVE SUITE: PHOTOSHOP, ILLUSTRATOR, AFTER EFFECTS, PRE- MIER, INDESIGN, MUSE CC, SKETCH INTERFACE DESIGN.

MICROSOFT OFFICE XP: PUBLISHER, WORD, EXCEL, POWERPOINT, OUTLOOK, SALESFORCE, HUBSPOT, WORDPRESS, PROJECTHUB, PRIMAVERA ORACLE PROJECT MANAGEMENT.

SHOPIFY, MAILCHIMP, SURVEYMONKEY, SEO, GOOGLE ANALYTICS, ADOBE ANALYTICS, WATSON IBM, AGORA PULSE FOR SOCIAL MEDIA MARKETING.

Contact

(226) 582 - 0480

(519) 336 - 3041

ac0jn3@r.postjobfree.com

Citizen Hobby Apparel April 2017 - Current

E-commerce site

Consulting Customer Relationship

The Cube at Lambton College

OCEA Funded Entrepreneurship Department September 2016 - May 2017 Marketing and Media Specialist

• Report on brand interactions with customers across platforms (Facebook and e-shop)

• Manage Customer Support & development of consumer data

• Collaborate on creative direction for web and email content, as well as promotional strategy and implementation

• Report on performance of sales funnel and SEO strategies.

• Event planning and coordination for community members and student outreach. (Lambton College Open House, Love Local, Etsy 101, Annual Pitch Competition, YSC Workshops)

• Creation and coordination of promotion and marketing materials.

• Social Media Management. (Managed all social media pages such as Facebook, Twitter, Instagram)

• Planning and execution of seminars and workshops. (Content creation) Tools and Software: Shopify Applications, CRM, SEO, Excel OTHER RELEVANT EXPERIENCE EDUCATION

Cosmo’s Tavern Capel St. Sarnia ON

2016

Family restaurant

Server

Freelance Graphic Design

2013 - 2016

Logo and Corporate Identity

Served clients across industries

including Beauty, Gaming, Fine Arts,

Business Consulting and Real Estate.

Portfolio: Upon request

Language Solutions

2015

Interpreter and Translator

Attended customer service calls and

translated for LEP “limited Engli-

sh-speaking person”

Quadratin News Portal

2013

Content Management supported by

Wordpress and Social Media Content

Curation.

Updated the website with local news

that were sent to me by journalists.

Sports and Health Fitness

2012

Marketing Specialist and Customer

Retention

Lambton College, Sarnia ON

Emerging Leaders

2016 - present

Santa Fe University of Arts & Design, NM

Visual Arts, BA

Jan 2014 - Dic 2014

Universidad del Valle de Mexico, Campus

Querétaro

Digital Marketing, BA

Dec 2010 - Jan 2014

• Media planning (print advertising)

• Client Relationship Strategist (focused on communications)

• Brand Management (execution of branding strategies including identity design) Milestones: Launched 22 local start-ups last year and our Annual Pitch Competition awarded over 20k in prize money to competitors because of record funding from OCEA.

Tools and Software: Adobe Photoshop CC, Illustrator, InDesign, Adobe Premier, AgoraPulse, MailChimp, CRM, Excel, Windows Office XP 10

Tools and Software: Adobe Photoshop CC, Illustrator, InDesign, Power Point, Sketch, Adobe User Expe- rience, Advanced Excel Spreadsheets and Tables.

Tools and Software: Adobe Photoshop CC, Adobe Premier for Video Editing, Illustrator, Power Point, Advanced Excel Spreadsheets and Tables, IBM Watson Analytics. Lambton Energy Research Center

Research Marketing Support September 2016 - December 2016 Age Friendly Sarnia

Research Support at Lambton College Applied Research August 2016 – November 2016 Collaborated with project leaders for the creation of marketing materials for projects that were seeking partners and/ or investors. Created insightful reporting for the Applied Research Department highlighting performance and Impact Assessment

Funded by the World Health Organization, the focus of this social impact study was to determine the demographic makeup of the city and identify specific needs and lifestyles to each group and help steer upper- tier government into regulations that are age inclusive in the city of Sarnia.

• Deck Design (Interactive Presentations for investors)

• Helped Manage communications for research projects including case statements, funding proposals, reports and marketing materials.

• Collaborated on the design of UI for Carbon tracking app.

• Assisted in the design and printing of product catalogues.

• Market Analysis activities: identify energy needs in the province’s industry sector, possibly identifying gaps in supply exist and compare with recent financial performance. Use results to determine areas where technology and energy savings could potentially increase revenue, production or result in a significant tax break. Milestones: Secured funding for over 80% of research projects, two of which resulted in patented technologies (energy sector).

• Data Management (collection, processing and visualization of data)

• Insight reporting (conducted survey analysis and gathered insights from key individuals)

• Qualitative research (participated in several in-depth interviews with key community members and stakeholders)

• Video editing of interview footage

• Final Reporting and Presentation at the Age Friendly Summit (presentation visual design and some event coordina- tion)

Milestones: The proposed City Action Plan for Age Inclusiveness received incredible feedback and some of the key strate- gies that were proposed will be implemented by the city council in 2018.



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