TRINA SADLER

PO Box ****

Oregon City OR *****

Cell 971-***-****

OBJECTIVE: Position of Account Management/Operations/Claims where technical knowledge in claim

handling, Operations, facilitation, Customer Service, leadership and analytical skills can be utilized.

PROFESSIONAL

PROFILE: *Highly self-motivated with solid background in insurance claims work and proven ability to work under pressure and produce high-volume work.

*Reliable, conscientious and detail-oriented; able to work well with others and initiate /

accomplish work independently.

*Conduct business with customers and others in a manner which achieves economy and

upholds the company's reputation for quality service.

EMPLOYMENT

HISTORY:

05/88-07/89 NCOA LIFE INSURANCE CO. / GEICO AUTO INSURANCE AGENCY

INSURANCE AGENT/ Bitburg, West Germany

Managed office; scheduled appointments, accepted payments, determined auto values,

provided training for new staff members, and handled payroll duties.

10/89-05/91 PRUDENTIAL LIFE INSURANCE / NECKURA AUTO INSURANCE AGENCY

INSURANCE AGENT/ Bitburg, West Germany

Managed office; met with clients on a daily basis, made cold calls, and scheduled appointments

with local military executives.

07/91-04/05 WAUSAU INSURANCE COMPANIES

07/91-09/95 ASSISTANT UNDERWRITER/ Beaverton, Oregon

Assisted underwriters and producers with processing activities related to bond insurance;

prepared rates, calculated premiums and issued; endorsements, cancellations, reinstatements and

certificates. Routinely communicated with account rep's, brokers, policyholders, and internal

customers.

*Selected to train individual's outside the Portland office.

09/95-09/98 WAUSAU INSURANCE COMPANIES

LIABILITY CLAIM ADJUSTER/ Beaverton, Oregon

Investigate, evaluate, verify coverage issues, negotiate, settle losses, and handle litigated cases to

conclusion; with quality service as quick and economical as possible.

*Subrogation Adjuster; pursue and recover third party losses. Respond to Intercompany Arbitration Forum documents with success.

*The "Colossus" trainer for the Western Division. Train newly hired employee's the company’s tool for assessing general damages.

09/98-11/99 WAUSAU INSURANCE COMPANIES

TRAINING CONSULTANT/ Tampa, Florida

Facilitate new hire Worker Compensation Intake classes.

*Implement a variety of standard instructional methods (lecture, discussion, group activity, etc) And manage group dynamics associated with each.

*Provide ongoing guidance to Team Leaders and upper management in developing training plans for new and existing employees.

*Foster relationships and provide guidance and technical direction to associates in a widely diverse

workplace.

*Directs a staff of up to 15 trainees, carrying out regular management duties.

.

11/99-8/2002 WAUSAU INSURANCE COMPANIES

SENIOR CASE MANAGER/CLAIM LIAISON/Tampa, Florida

Responsible for the Management, investigation and resolution of claims in the Commercial

Insurance

Market. Oversee department activities and ensures satisfactory delivery of claims

services/products.

Responsible for administrative and training functions of the unit, monitors reserves, ensures

Compliance with regulatory and company standards and provides technical guidance as may be

required.

Responsible for all claim issues related to Marsh Advantage America Book of Business. A single

Point of contact for the Broker, Customer to call regardless the line of business. Travel to

Stewardship meetings and complete Claim reviews

8/2002 –10/2003 WAUSAU INSURANCE COMPANIES

OPERATIONS COORDINATOR/CHARLOTTE NC

Work closely with Underwriting Manager to develop, implement and monitor service aspects of the

Marsh Advantage America, ISRI, and McDonald program business as well as our growing Broker

National book of business.

My responsibilities include:

1.Develop, Implement and Monitor workflow procedures in the Charlotte Office to improve

underwriting excellence, adherence to company procedures and efficiency.

2.Work with the Underwriting Team Coordinators in monitoring in-production work and insure compliance with service standards.

3.Act as main contact for Charlotte's Pitney Bowes Management Services activities and oversight.

4.Coordinate all service provided by WCM BPAP (home office) for compliance with set service standards and for follow-up on transactions that are currently in process.

5.Act as main contact for CMO Billing & Collection in resolving billing and collection issues with Charlotte Accounts (Including National Broker, MAA, ISRI, & McDonalds).

6.First point of contact for the Claims department regarding claims issues for National Broker, ISRI, and MAA.

7.Work closely with the LP Portfolio manager to monitor the activity of the Portfolio unit for adherence to standards and expense.

8. Participate/lead special projects as required.

9. Complete all OOM duties

10 Coordinate and Manage the Safety Committee

11. Coordinate office Training needs

12 . Work with office facility contact on Building issues, safety issues, etc.

13 Work with all Business Analysts to insure efficient operations, procedures and implementation

of systems.

10/2003-05/2005 WAUSAU INSURANCE COMPANIES

ACCOUNT SERVICE DIRECTOR/DALLAS TX

Partner with Director of Commercial Accounts to educate and sell Wausau’s products

And Services.

Primary responsibilities include but not limited to:

1Develop, implement and manage service strategies

2Primary point of service contact for brokers/producers and customers

3Support profitable growth of business

4Oversee customer installation for new and renewal customers

Marketing

1Producer calls/education- Wausau TotalValue

2Customer service presentations - $400,000 and up

Service

5Customer Installation Process

6Accounts less than $250,00 (telephonic installation)

7$250,000 to $400,000; in person if it makes sense

8$400,000 and over-In person installation w/appropriate members of service/solutions team

Stewardship – focus on customer relations, Wausau TotalValue, Service plan and account results, Wausau updates, retention of account

9Accounts $400,000 and up

107th month after effective date

11ASD and team

12Coordinate with claim review where appropriate

13Formal agenda and documentation

Facilitate/Coordinate Wausau Solutions with Claim, Underwriting, and Loss Prevention

Facilitate/Coordinate Claim Reviews for Broker and Insureds

Day-to-Day Problem Solving

05/2005 to 4/06/2007 WAUSAU INSURANCE COMPANIES

WORKERS COMPENSATION CLAIM SUPERVISOR/Beaverton, OR

Responsible for the Management, investigation and resolution of claims in the Commercial Insurance

Market. Oversee department activities and ensures satisfactory delivery of claims services/products.

Responsible for monitoring reserves, evaluate losses, negotiate settlements, manage an inventory of Commercial property/casualty losses, customer communication whether in person or telephonic through Customer Claim Reviews.

04/06/2007 to 4/9/2008 WAUSAU INSURANCE COMPANIES

REGIONAL SERVICES DIRECTOR Beaverton, OR

See duties assigned above for Account Service Director

Currently manage a book of 60,000,000 of middle market accounts.

05/2008 to 7/2011 ESIS

California Workers Compensation Senior Claim Adjuster

07/2011 to 4/2013 CNA

California Workers Compensation Senior Claim Adjuster

04/2013 to Present LUMBERMENS UNDERWRITING ALLIANCE

California Workers Compensation Senior Claim Adjuster

ALMEDA COLLEGE: BS in Business Administration.

REFERENCES: Available upon request.

Letters of recommendation provided upon request. I am confident that any /all

Of my past employers would give me the highest possible recommendation.

Contact this candidate