Customer Service Representative

***** *********** ***** ********* ****, MARYLAND *0653

904-***-**** ************@*****.***

NATASHA PAYNE

OBJECTIVE

Outgoing and goal driven individual seeking a rewarding position where I can utilize my skills and education in a growing organization. I take great pride in being able to help people in need. I love being a part of something bigger than myself. I just in general am a loving, caring, giving individual.

SUMMARY OF QUALIFICATIONS & SKILLS

Sales

Customer Service

Customer Satisfaction

Retention

Closing

Creating Good Rapport

Teamwork

Organized

Independent

Reliable

Interpersonal Communication Skills

Microsoft Word

Computer Skills

Administrative

Leadership/Management

EDUCATION

09/2010-08/2011 Sanford-Brown Institute Jacksonville, Florida

Medical Assistant Program

3.73 GPA

Graduated with Honors

Presidents’ & Deans’ List

Perfect Attendance

Work Experience

6/2013-1/31/16 MDabstract

Medical Transcriptionist/Indexer Independent Contractor

Dictating a variety of medical reports, such as diagnostic imaging studies, lab reports, chart reviews, medications, vitals, problems list, vaccinations, etc.

Decide which information should or should not be included in patient charts depending on the needs of the client.

Translate medical abbreviations into their expanded accurate terms.

Transcribe dictated printed and/or handwritten reports.

Type up written reports that are included in the patient’s medical record.

Enter medical reports into electronic health records (EHR) systems.

Follow patient confidentiality guidelines, HIPPA, and legal documentation requirements.

9/2011- 6/2013 St. Vincent’s Primary Care Jacksonville, Florida

Medical Assistant

Vitals, Height, and weight

Prepare examination rooms for examinations, keeping rooms stocked, clean, and neat

Prepare and administer injections

Venipuncture

EKGs

Autoclave

Hematocrit

Prepared blood, urine, and pap specimens for lab pickup

Urine testing

Ear Irrigation

Prepared and Administer IV treatments

Vision and hearing tests

Orthostatic Blood Pressures

Cultures and test for Strep, Influenza, Mono, Etc.…

Blood glucose and PTINR testing

Documented procedures and labs in patient files

Lab Call backs to pt.’s

Checking pt.’s In and Out

Inventory

Collecting Co-Pays

Verifying Insurance

06/2010 - 11/2010 Kids Park Jacksonville, Florida

Director

Monitor students' progress, and provide students and teachers with assistance in resolving any problems.

Conference with parents and staff to discuss educational activities and policies, and students' behavioral or learning problems.

Set educational standards and goals, and help establish policies, procedures, and programs to carry them out.

Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.

Direct and coordinate activities and manage funding at daycare center.

Prepare and maintain attendance, activity, planning, accounting, and personnel reports and records for DCF, Health Department, & VPK agencies.

Recruit, hire, train, and evaluate staff.

04/2006 - 04/2010 Kids By The Hour Jacksonville, Florida

Director/General Manager

Running and maintaining all aspects of both facilities.

Monitoring student and staff’s progress and resolving any problems.

Marketing, giving tours, and handling all monies brought in.

Maintaining schedules for staff and center activities.

Recruit, hire, train, and evaluate staff.

Direct and coordinate activities and manage funding.

Prepare and maintain attendance, accounting, and staff records for DCF, Health Department, & VPK agencies.

04/2005 - 02/2006 Verizon Tampa, Florida

Customer Service Representative

Handling customer service inquires, complaints, billing questions, & payment plans.

Smooth transitions to technical support.

Made sales of internet and phone services.

Retained customers of internet and sales.

Managed high call volumes in a timely and efficient manner, while working on multiple computer screens.

Demonstrated outstanding problem solving and listening skills.

01/2003 – 02/2004 Agency for Community Treatment Services Tampa, Florida

Administrator/UA Collector/Technician

Set up, maintain, clean, and sterilize facility.

Analyze and record test data and document results.

Collect urine samples from patients while observing as to make sure it was their own urine going into the sample.

Faxing, filing, shredding, maintaining all confidential paperwork.

Preparing urine samples for currier to pick up for lab transport

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