JOUMANA AKL

** ********** **** ****, ********, ON L9C 3L6 289-***-****

ac0jmb@r.postjobfree.com

Administrative Assistant

Mohawk College Alumni of the Office Administration-Executive program with a positive attitude, good communication, self-confident, strong work ethic and customer service skills. Experience working in a fast-paced environment, meeting deadlines with time management skills and providing administrative support. Punctual, reliable, flexible, organize and adaptable with a strong attention to details and high accuracy. A team player who is able to work with minimal supervision and possesses excellent analytical skills, decision-making and problem-solving.

HIGHLIGHTS OF QUALIFICATIONS

Experience scheduling appointments and organizing events

Knowledge in accounting software applications (Sage 50) and administrative processes

Experience creating databases, queries, spreadsheets, presentations, publishers, projects and mail merge documents

Excellent interpersonal and communication skills

Able to work effectively under pressure at all organizational levels

Able to work independently and co-operatively with others

Strong analytical skills and repetitive tasks

Collaborative, cooperative, conscientiousness, energetic, detail-oriented, flexibility, responsibility, self-initiative, self-motivated and troubleshooting

Excellent computer skills in MS Office: Excel, PowerPoint, Word, Outlook, Access, Internet, and Oracle

Holding a class G valid driver’s license and vehicle

Languages spoken: English, Arabic, and little French

EDUCATION

Mohawk College of Applied Arts & Technology – Hamilton, ON 2015 to 2017

Office Administration Executive Diploma, GPA 92%

Chartered Insurance Institute, London, UK 2013 to 2014

Diploma in Advanced Insurance ACII

Notre Dame University, Lebanon 1989 to 1992

Diploma in Business Administration in Accounting

RELEVANT EXPERIENCE

Superior Boiler Works and Welding Limited, Stoney Creek, ON

Administrative Project Support April 2017

Compiled operation and maintenance manuals according to contract specifications in a binder

Assisted in preparing documentation for new service jobs

Maintained job files in accordance with company work instructions

Assisted in sourcing out material, equipment, and shop drawings

Coordinated with project supervisors and/or managers in updating Microsoft Project schedules, equipment, and subcontractors

JOUMANA AKL 289-***-**** PAGE 2

PIONEER, Hamilton, ON

Cashier July - Sept 2016

Administered and arranged the daily financial report and submitted to the head office

Managed inventory, ordered groceries and supplies, and issued cheques against invoices

Fletcher Medical Centre, Hannon, ON

Medical Administrative Assistant May 2016

Provided first-line customer service by greeting clients, answering queries and explaining hospital policies

Provided information and direction as required for simple problem resolution

Escalated call(s) and scheduled appointments

Administered patient information, verified for accuracy and updated as required in accordance with confidentiality guidelines

Abu Dhabi National Oil Company for Distribution, UAE, Abu Dhabi

Human Resources Administrator 1992 to 2013

Administered the manpower planning and balanced office budgets of AED thirty million

Assisted in the preparation of administrating working papers and statements for financial audit

Negotiated settlement of claims with the Health Insurance Companies

Ensured adherence to objectives, regulations, and policies are fully comprehended

OTHER EXPERIENCE

ABL Employment – ArcelorMittal Dofasco, Hamilton, ON

Fire Watch June 2016

Watched out for fire hazards in the workplace while work is performed by other employees

Maintained the conditions and requirements stated on the safety permit

ACCOMPLISHMENTS

Long Service Certificates in recognition of 10, 15 and 20 years of loyal and dedicated service

Three Appreciation Letters for the efforts, utmost cooperation and high level of professionalism

TESTIMONIAL from Vice President HR Division in ADNOC for long and excellent service

Qualified member of the Chartered Insurance Institute

VOLUNTEER EXPERIENCE

Woman Alive Program- Participant/Volunteer-YWCA Hamilton 2015 to 2017

Walk Smart – Mohawk College 2016

International Education Week– Mohawk College 2016

Language and Culture Centre– Mohawk College 2016

St. Ann’s Toy Drive– Mohawk College 2016

City School – Lego Robotics– Mohawk College 2016

MCAP member in leadership contribution– Mohawk College 2016

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate