MELISSA MERRIWEATHER

*** **** **** ****** **** Phone: 646-***-****

New York, NY 10128 Email: ac0jlu@r.postjobfree.com

Microsoft Training Consultant

Dynamic Microsoft Trainer seeking a position with a quality organization. Adept with excellent transferable skills including formatting, troubleshooting, and template formatting. Working knowledge of new software used across various (legal, insurance, and manufacturing) industries. Effective trainer able to secure and retain classroom participation imparting knowledge of Microsoft Office. Time conscientious planner capable to meet mission-oriented timelines in an independent work environment through time management skills or build cohesive relationships through teamwork. End user software training experience.

Education & Training

Master of Science Occupational Safety Management, October, 2016

Embry-Riddle Aeronautical University Worldwide, Daytona Beach, FL

GPA: 3.58

Relevant Coursework:

Safety, Health and Environmental Legislation, Litigation and Compliance; Disaster, Preparedness and Emergency Response; Industrial Hygiene and Toxicology; Human Factors and Ergonomics; Statistical Analysis; Occupational Safety and Health Management; Trial Master File and Code of Federal Regulations 21 CFR 312.50, System Safety Programs; Fire Safety Management; Hazard Control Methods in Occupational Safety and Health; Environmental Protection for the Safety, Health and Environmental Manager; Federal Rail Administration; National Transportation Safety Board; Cal-OSHA regulations; ISO 14001 and ISO 9001

Bachelor of Science in Technical Management - May 2013

Embry-Riddle Aeronautical University Worldwide, Daytona Beach, FL

Certifications

Construction & General Industry – OSHA

Hazwoper - OSHA

Key Skills Assessment

Technical Performance – SharePoint, Salesforce, HTML & CSS, Captivate, Windows 2007 and 2010, Office 2016, Office 365, Microsoft Office Suite 2010, Adobe Acrobat, eCopy, Native Word, Excel, PowerPoint, Outlook, Snag It, ProLaw, Client Profiles Case Management, DocXtools, DocsXchange, DocsTools, PC Docs, Docs Open, Worldox, iManage, WorkShare, SoftWise, Payne Numbering, Legal MacPac, Innova Numbering, Full Authority, Best Authority, Native marking for TOC and TOA, OmniPage, Carpe Diem, DTE CompareRite 7, Delta View, Workshare Compare, Lotus Notes, Group Wise, WebEx, NeehrPerfect EHR Vista, HIPAA Training, Trial Master File and Code of Federal Regulations 21 CFR 312.50 training, Microsoft Access Database, Virtual Private Network, and conversant Spanish.

Professional Experience

LANGUAGE DIRECTIONS, LLC at TRIS PHARMA PROJECT, Monmouth Junction, NJ 2017 – Present

Occupational Safety and Technical Writing Consultant

Explain and demonstrate value of implementing Prosci Change Management: ADKAR (Awareness, Desire, Knowledge, Ability, and Reinforcement), utilize Waterfall and Agile methodologies, and cascading communication techniques, and project management policies to increase efficiencies and to lean out production processes.

Develop and implement strategies to increase firm-wide buy-in, to develop training material, and to measure efficacy of change management program utilizing principles of Adoption Management.

Facilitate reciprocal training to reveal latent educational opportunities and devise curricula to parallel the trainees’ learning arcs – Created presentation material address unique learning needs.

Collaboratively teach technical writing to clinical practitioners, researchers, and ERP personnel to increase FDA regulatory compliance and to minimize report audits utilizing Microsoft Office 365.

Create language exercises to reinforce concise verbal communications and to expand lateral clarity – Provide knee-to-knee Microsoft software support for end-users.

US TECHSOLUTIONS at NEW YORK LIFE INSURANCE COMPANY, New York, NY 2016 - 2017

Change Management Compliance Consultant

Evaluated procedural change management requests with affected departmental business leads.

Rebranded documents to meet the specifications of updated procedures for various business departments.

Conducted historical research to ensure document continuity and technical compatibility.

Modified templates to prevent corruption issues and for automation.

Worked collaboratively with affected departments to develop job aids, shortcut reference material, and process implementation.

Formatted, edited, and converted documents to meet the specifications of departmental requirements utilizing Microsoft Word and PowerPoint in Windows 10 environment.

Monitored progress of newly rolled out procedures and the corresponding documentation.

Employed change management Prosci ADKAR and cascading communication techniques to facilitate buy-in.

GRADUATE STUDENT, New York, NY 2015 – 2016

Embry-Riddle Aeronautical University Worldwide

Attended graduate school full-time and concurrently interned to complement coursework.

Conducted safety inspections at various facilities and identified safety deficient areas.

Applied ergonomic principles to reconfigure machinery to enhance safety and process engineering.

Evaluated then-current safety protocols and provided additional guidance to increase compliance and to increase sustainability.

Conducted disaster recovery drills.

Reviewed documentation to ensure accurate incident, accident, and near miss descriptive reporting in compliance with OSHA 300 Log.

Cross referenced submitted reporting with Worker’s Compensation claims to confirm parallel documentation.

SMITH MAZURE DIRECTOR WILKINS YOUNG & YAGERMAN, P.C., New York, NY 2013 – 2015

Legal Secretary / Platform Trainer

Successfully created and prepared training curricula for attorney and staff training.

Conducted individual and group end-user training and follow-up support to ensure compliance to firm protocols.

Provided Level 1 and Level 2 applications software; phone and desk-side support.

Created proprietary forms utilizing HTML & CSS - Maintained training spreadsheets for tracking firm needs.

Incorporate updates into existing processing - Redact documents to maintain attorney/client privilege.

Modified and edited custom Word styles to comply with court document specifications.

Increased software literacy by reinforcing shortcut key combinations and utilizing Microsoft automation.

eStaff, Inc., New York, NY 2011 – 2012

Project Floater (Contractor)

Edited documents utilizing Microsoft 2010 and iManage.

Compared documents utilizing Workshare Compare and consulted with end-users to increase efficacy of software.

Scanned, cleaned and formatted documents utilizing Microsoft Word and Payne Numbering schemes.

Proofread documents for formatting, numbering schemes and page layout specifics.

HOFFMAN & POLLOK, New York, NY

Legal Secretary / Word Processor 2008 – 2010

Supported C-Level Executives in preparation and serving of legal documents.

Converted, created, revised, proofread and finalized litigation and corporate documents including: pleadings, motions, third-party complaints, discovery demands, memoranda of law, appellate briefs, merger and acquisition agreements, client bills, general correspondence, employment contracts and extensive redlining/blacklining via Deltaview and Comparite 7.1.

Functioned as Microsoft floor support and created software reference sheets.

Built and maintained billing database and provided support for managing partner.

DELTA FORCE, New York, NY 2004 – 2008

Document Conversion Specialist / Help Desk

Executed help desk support utilizing Virtual Private Network for Partners and Associates of the Real Estate, Corporate and Litigation departments.

Assessed and escalated IT issues for resolution and prioritized document formatting and ensuring monitored deadline compliance.

Time management, preparation and submission of daily expense reports and specific billing narratives, utilizing Carpe Diem and DTE pre-defined templates.

Converted free-text unstructured word processing documentation into system notes during software implementation.

professional affiliations

Member of the American Society of Safety Engineers ASSE

Member of AOPA

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