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Customer Service Manager

Location:
Roanoke, VA
Posted:
May 29, 2017

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Resume:

JEFFERY L. KARNES

**** ******** ** ******** ** **095 – ac0jkb@r.postjobfree.com – 540-***-****

PROFESSIONAL SKILLS PROFILE

Proven Time Management

Proven Leadership skills

Highly organized and detail orientated

EDUCATION

B.S. in Accounting, Liberty University, Lynchburg, VA July 2014

Computer Skills: Microsoft Office, Word, Excel, Access, Hyperion Planning, PowerPoint, Lawson, Kronos.

WORK EXPERIENCE

Administrative Coordinator June 2014-June 2016

Carilion Clinic, Roanoke, VA

Coordinate monthly labor distribution requests and reporting, for all research projects.

Prepare monthly entries for cash, salaries, accruals and re-classes, and responsible for organizing and maintaining accurate financial data on a monthly basis.

Maintain spreadsheets and transactions utilizing Lawson Grant Manager.

Responsible for creating/maintaining databases and spreadsheet files, PowerPoint presentations, and ensuring accuracy of production and distribution.

Serve as a resource for Department Chairs, Physicians and other investigators, who are participating in sponsored research.

Handle non-financial activities such as: Distributing proposals/statement reports to faculty and agencies, and also assist in preparation of reports to Federal and sponsoring agencies.

Provide exceptional customer service, communication skills and administrative support for Vice Presidents, Senior Directors, Finance Directors, Directors and Clinical Research Coordinators.

Independent Consultant 2012- Present

Independent consultant auditing costumers’ paper work and inventory, in order to assist them in finding lost customer inventory (money) and to help the customers recover their loss. Saved the companies several thousands of dollars by locating lost inventory and deposits, and by also finding mistakes in paper work.

Coin Manager, Roanoke Branch 1999 - 2011

Brinks Inc., Salem, VA

Responsible for overseeing multi-million dollar inventory and staying “in-balance” with internal auditors, as well as auditors’ from the Federal Reserve.

Provided exceptional customer service while communicating with customer’s on a daily basis and ensuring that inventories matched on a daily basis.

Consistently received awards for outstanding performance for production, customer service, and safety.

Branch chosen to have a video done that is being used for training purposes of new hires for the Brinks Company, which increased production by showing other branches proper cleaning procedures of machines.

Responsible for payroll, Kronos scheduling of employees, inventory, balancing, safety and ensuring that all rules and regulations were followed.

Sent to branches, in and out of state, to help audit that branch’s paper work and inventory when shortages were discovered.



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