Oro Odhegolo,

** ****** ***** **.

T*K *G*,

AB, Calgary.

May 29th, 2017

Dear Hiring Manager,

I am very pleased to submit my application for the, Receptionist position seen on Indeed. I have over 2 years of administrative support staff roles. During my role as an administrative assistant at the Black Student Advising center at the Dalhousie University, my duties ranged from answering phone calls politely; transferring phone call to the appropriate source. I also worked collaboratively with the various departments at the University of Dalhousie to provide resources to students.

Planning of yearly and weekly activities has helped build the ability to coordinate events. My current capacity as a service delivery Manager at the University of Calgary has helped me build customer relations. During my role, I have the knowledge of working with Microsoft office Suites. My duties ranged from providing reporting using excel to creating and updating process documents using Microsoft Visio. My role as an administrative staff at Dalhousie University has given me the knowledge of being able to manage files and prioritize tasks.

Furthermore, my ability to prioritize numerous important tasks, has enabled me manage time efficiently. Under taking a project such as change of fleet as a Service Delivery manager, has enabled me build a strong analytical skill, while paying attention to detail. Customer relations have helped me build strong communication skills, by presenting and reviewing monthly reports, as well as providing quarterly meetings. Being involved with huge projects such as fleet refresh has given me the opportunity to build strong analytical and problem solving skills. I have an advanced proficiency in Microsoft Word, Excel and Outlook. I am a team player who is willing to go the extra mile to see results.

I look forward to discussing my skills more with you, and the ways in which these skills would be used to the benefit of the organization. I could be reached at 587-***-**** or ac0jib@r.postjobfree.com. Thank you for your time taken to review my credentials. I welcome the opportunity to further discuss these skills with you.

Sincerely

Oro Tobore Odhegolo.

Oro Tobore Odhegolo

44 Panora Close NW Berkley Drive NW• Calgary, AB T3K 0G4•

+1-587-***-****, ac0jib@r.postjobfree.com

OBJECTIVE

Receptionist Position: I possess 2 years of managing duties as it relates to front desk management or receptionist. I am a result driven individual, who has played lead roles in teams. Advanced experience with Microsoft excels and suits. Demonstrated success in managing the affairs of a front desk.

SUMMARY OF SKILLS

Communication:

Organized and chaired monthly business meetings.

Presented information in a timely fashion, paying attention to detail

Coordinating and presenting Quarterly Briefs and Monthly meeting with clients

Coached new hires on procedures and

Leadership:

Strategic planning that includes time management skills that were practiced daily.

Work sharing habits in team roles where I led the team

Computer Skills:

I have extensive knowledge of Microsoft Office suits, through writing reports, organization of information and providing process documents with Microsoft Visio

Creating reports, organizing meetings and managing an inventory system in Microsoft excel and Microsoft outlook

Managed payroll activities using excel

Created and updated process documents with Microsoft Visio

Interpersonal skills:

Exceptional communication skills aimed at conflict management and resolution

Demonstrated matured ability to take constructive criticism in a positive manner

Encouraged Creative thinking with great diversity to adjust in any type of work environment

Ability to negotiate in a positive manner and handle problem resolution activities proactively

EDUCATION

Bachelor of Business May 2009 – May 2013

Management

Major In Human Resources

Dalhousie University, Halifax NS

WORK EXPERIENCE

Service Delivery Manager February 2014 - Present

Contract governance, acting as a liaison between various Ricoh departments to ensure that all services outlined in the contract are being adhered to

Developed and implemented cost savings opportunities for clients.

Producing and presenting Monthly and Quarterly Operation Meetings

Worked in collaboration with internal and external customers to develop and document processes outlined in the customer Master Service Contract and the Scope of Work. In addition, maintaining all process document changes.

Identified and tracked Continuous Improvement initiatives

Used Commitment Action Document (CAD) to track Continuous improvement initiatives

Used Commitment Action Document (CAD) to track operations identified by the customer in Monthly Review

Supported customer issues by providing onsite troubleshooting and working with Ricoh service and software solutions technicians to resolve issues which are brought forward by the customer through their ticketing system

Provided customer end user training when requested

Extensive knowledge of new Ricoh products and services

Providing service call avoidance activity by pro-actively managing the fleet to avoid any disruption to the end users

Analysis of customer satisfaction surveys and identifying opportunities from surveys.

Planned and organized logistics for new devices during refresh of devices in client’s site

Successfully completed Site Certification documents and procedures

Support and customize customer share point portal

Fleet management and ensuring that all fleet activity is tracked and reported on a monthly basis and working with Ricoh logistics to ensure that the customers timelines were met. In addition, identifying under and over utilized devices to pro-actively manage the fleet and ensure full optimization of the fleet

Service Delivery Specialist - Service Integration Desk Mar- 2014 – Feb- 2015

Ricoh Canada Inc – TransCanada Pipelines

Created and maintained processes around service and supply ordering using Visio, with the assistance of internal and external customers input for both Canada and the USA.

Organized a detailed spreadsheet of inventory as well as problem logs.

Ensured SLAs were met by tracking service calls and communicating with Field Technicians

Manage all incoming service and supply calls for Canada and USA on behalf of the customer.

Managed service escalation in different geographical locations via Ricoh.com

Human Resource Administrator/Administrative Staff January 2012 – September 2012

Student Advising Center - Dalhousie University:

Manage and process bi-weekly payroll for 12 salaried employees using Microsoft excel

Guided managers on the process of evaluating employees, setting goals for the department

Handled employee terminations, and other difficult situations in a sensitive and respectful manner

Identify talent of individual employees and provided direction on how to attain their goals

Develop job profiles and source candidates, who met the job requirements

Plan and develop on-the-job training programs for employees Develops ways to focus on retaining existing talent and reducing employee turnover

Assisted with organizing files. Organization of files aided with ease of retrieval and keeping records

Received phone calls in a professional manner, by greeting and responding to the needs of the students and client based on what type of information that was needed

Worked effectively with Microsoft Office suit, by creating schedules and giving reports

Received emails and responded competently to them

Organized payroll activities with strict deadlines

Provided meeting minutes as well as created scheduling for staff for the year

Organized payroll activities for

VOLUNTEER EXPERIENCE January 2015- Present

Member of Drama Department - Redeemed Church House of David Calgary.

Youth teacher for ages 9 to 15 - Redeemed Church House of David Calgary.

Presented skits that aligned with the church’s theme for the month

Participant in 5 in 5

The aim of 5 in 5 was to raise $5000 in 5 minutes for the individual in Haiti affected by the earthquake in 2010

References are available upon request.

Contact this candidate