Myriah Alves

Phone: 913-***-****

E-mail: ac0jhg@r.postjobfree.com

OBJECTIVE

Motivated service focused professional seeking a long term position the sales/ collections or call center industry in a company where moving in to a management position is an option. SUMMARY OF QUALIFICATIONS

Analytical and detail-oriented professional with a solid work history

10+ years experience in management roles

Reputation as a team player with a passion for helping others

Strong customer service skills

Problem solver, able to think outside the box to come up with the most efficient solution

Proficient with Microsoft Word applications with excellent keyboard skills

Energetic work attitude, on time and dependable

EXPERIENCE

Inside Sales and Marketing Rep, Home Advisor

Successfully acquired new customer accounts, emphasized products based on analysis of customer needs, wrote sales contracts while always maintaining a friendly and professional interactions with customers, followed leads and cold calls (7/25/16-present)

Customer Solutions Expert, Care Centrix

Answer several inbound calls, key in intake, verify insurance eligibility, and coordinate services for all Cigna’s insurance customers. Worked many systems and websites at the same time for accuracy. Pre-certification for disciplines. (4/15-7/16)

Customer Service Rep. - DME Call Specialist, Apria Healthcare Averaged hundreds of inbound calls daily, regarding the durability of medical equipment, issues requests and verified eligibility of benefits (1/14-3/15)

Loan Collection Specialist, Payday Loans

Made daily outbound calls with intent to collect past due debt (11/12-11/13) Corporate Trainer, Pride Cleaners

Compiled and processed all new hire paperwork and assisted in training 185 employees over 38 stores, Cash audits, Inventory Management, Led the Mystery Shopper program, gave plant tours, and received many certifications, employee scheduling (09/09-10/12) Tire Sales Assistant Manager, Tires Plus

Satisfied and exceeded tire sale goals, answered phones, gave estimates (2008-2009) Team Leader, MTO Cleaning Service

Managed a crew of 5, completed inspections, clean residential and business (2007-2008) Collector/ Skip Trace, Various Collection Agencies Companies included: RMA, Encore, Peoples Auto Credit, WFS Financial and Synterprise consulting, \ CNAC (1999-2007)

Assistant Sales Manager, Dress Barn

Managed store, scheduling, managing staff, loss prevention, inventories, Cash handling/Customer service, helping store manager in whatever duties needed (1998-1999) ACHIEVMENTS

I helped many patients. I was hitting all my KPI. I got 4 recognition certificates from happy patients calling management on my customer service in short amount of time

I have taught over 100 people customer service for a huge chain as 6th in command as the company trainer. I have very professional yet personable phone skills and am very outgoing on the phone. I thrive on fast paced environments

EDUCATION

Shawnee Mission North High School, 1998 3.2 GPA

References provided upon request