Jean Doiron

** ******* ** ~ Pelham, NH *****

Cell Phone 603-***-**** ~ Email: ac0jgg@r.postjobfree.com

Summary of Qualifications

Diversified background consisting of customer service and logistics knowledge. Strong interpersonal communication skills, with in depth knowledge of customers and management. The ability to analyze and solve problems quickly, working under pressure.

Computer Skills

MS Word, Excel

Advanced Outlook and Internet

Computerized Sales and Customer Service

Sterling Transportation Management System

Sure Shipping / Trinium

Work Experience

K & A Express – Dispatcher Nov 14th 2016

March 17 2017

Manchester Motor Freight Oct 12th 2015

Oct 14th 2016

Customer Service/Driver Dispatcer

Check all incoming rates

Worked with 20 drivers/Dispatching

Pricing for new customers

Follow up with all customers

Schedule appointments and approve new pickups

to match drivers future schedules.

Newark Recycled Paperboard Solutions 1991 to 2015

Corporate Office, Methuen, MA

Customer Service - Transportation

Contact new customers and follow up

Propose rates, and build lanes with new and existing customers

Responsible for a dedicated fleet of 18 trucks

Customer follow-up with all concerns and issues

Maintain and build all customer spreadsheets and insurances

Monitor and watch all incoming & outgoing freight

Insurance updates for all carriers to be in compliance to haul freight

Newark Atlantic Paperboard 1991 to 1999

Lawrence, MA

Customer Service Manager

Manager of 4 employees

Scheduling Paper Machines

Shipping duties

Handled all calls, first point of contact to completion

All office needs, supplies, vendors etc.

Human Resource liaison for employees needs

Working with all levels of management

Education

Northern Essex Community College

Haverhill, MA - Business Degree

References Available Upon Request

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