RESUME

JOSEPHINE MARTINA. J

*** *.* **** ****** 1st floor

Royapuram

Chennai-600021

Contact no: 073********

ac0jdp@r.postjobfree.com

OBJETIVES

Seeking a challenging position in your organization which will offer me an opportunity to utilize and develop my skill and contribute effectively to the progress of the organization. My career objectives include gaining expertise in a multitude of facts of the organization of which I am part, through continuous development. Subsequently, I will devote my skills and knowledge to effectively handle whatever responsibility I have to shoulder.

Over View &Personal Traits

5+ Years of Experience in Customer Service and Data Entry

Highly proficient in handling customer care service

Strong verbal and written communications

Exceptional customer service, organizational And team work

Ability to adapt to new process within limited time frame

Familiar with basic operating systems like Microsoft Outlook,Office and Internet

ACADEMIC BACKGROUND

Examination Passed

Year of Passing

Name of the School/ College

Board / University

B.C.A

2007

Women's Christian College

Madras University

HSC

2004

St Ursula's AI High School

Anglo Indian

SSLC

2002

ST Kevin’s A.I School

Anglo Indian

PROFESSIONAL EXPERIENCES

Last Employer

Working as an Analyst in Scio Inspire from August 10th 2015 Till Date Oct 2016

Doing callings to the Attorneys for the funds paid buy our company

Providing the required info that client requires

Providing info and collecting funds from the insurance companies of the member

Taking both inbound and outbound calls

Worked as a SENIOR CUSTOMER SUPPPORT EXECUTIVE in H.C.L TECHNOLOGIES from September 5th 2011 to October 1st 2013.

Worked for Office Depot process by doing data entries and doing calls to clients .

Providing assistants through calls .

Doing data entries for the requested products faxed and Emailed by the customers .

Received calls from customers to suggest an alternate for their requested product.

Worked as a CUSTOMER SERVICE ASSOCIATIVESS in T.C.S from April 5th 2010 till August 2011.

Worked in a banking process for Citibank

Clients call for transferring funds within accounts .

Customer enquire for rate changes within curriencies

Worked as a CUSTOMER SUPPORT ENGINEER in AMTEX SYSTEMS for Euroflex from October 1st 2008 till 13th November2009.

Assisting customer to use the product through calls since it’s a newly introduced in the market .

Customer also call in to enquire about the product,

Taken supervisor’s calls and solved the issue.

ROLES AND RESPONSIBILITIES

Assigned the task of handling customer queries, complaints and requests.

Ensure understanding and consistent application of company policies and practices through training, coaching one-on-one communication and policy interpretation.

Excellent interpersonal skills including and ability to work with a variety of colleagues at

all levels of the organization.

Exceptional ability to use initiative and to work quickly and accurately under pressure to strict deadlines.

Great ability to prioritize and manage own workload with limited supervision.

PERSONAL PROFILE

Father’s Name : C.M JOSEPH

Date Of Birth : 08-06-1986

Marital Status : single

Nationality : Indian

Religion : Christian (R.C)

Known Language : English & Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge. My contribution will be the best for the progress of the organization if given an opportunity.

Place:

Date: (Josephine Martina)

Contact this candidate