Satinder Pal Deol Cell : 998-***-****

Email: ac0jaf@r.postjobfree.com

Summary

High energy, focused on promoting customer satisfaction thought exception service. Courteous and professional with a great sense of humor

Highlights

● Communicates effectively ● Strong communication skills

● Staff management ● Energetic work attitude

● Operation management ● Customer service Expert

● Management skills ● Adaptable

Accomplishments

oWorked with company values such as Integrity, Excellence in Service

oBoosted customer satisfaction rating from negative to positive in 3 months

oRewarded by highest sales turn over Award from South Africa for the sales turn over Award from South Africa for the Year 2008 (Debonairs Pizza)

oExceed restaurant sales growth by 40% as compared to last year in Dominos Pizza.

oAchieved the best CER score of 91% referred as GOLD in Pizza Hut

Experience

UNIT HEAD (November 2011 to till date)

(Cinepolis India Pvt Ltd – Amritsar)

oDeveloped, Implement and monitored program to maximize customer satisfaction.

oDeveloped and implemented policies procedures and process improvement initiatives to improve retention and increase customer satisfaction

oRecommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department

oOptimizing on spending Expenses in order to generate maximum of the EBITDA for the unit on Monthly and Annually basis

oAssessing present and future needs, trends and revenue and profit generating opportunities and setting a Bench plan ahead ready for growth Prospective for managers and Team aspects

oMeasure and reports on cost management performance regularly analyzing variances and prescribing corrective action as needed

Deputy District Manger -July 2010 to November 2011

(Domino’s Pizza New Delhi)

oDeveloped and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

oPerformed restaurant walk thoughts to gauge timeliness and excellent service quality.

oBuilt sales fore cast and increased sales by developing strong knowledge of company’s product and services.

oAddressed negative customer feedback immediately keeping Turnaround time of 10 hours

oRoutinely prepared and evaluated CRM reports to identify problems and areas for improvement

Restaurant Manager -December 2007 to march 2010

(Debonairs Pizza –Lagos, Nigeria)

oDeveloped and maintain exceptional customer service standards

oConsistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products ensure quality

oBuilt sales forecasts and schedules to reflected desired productivity targets

oOptimized profits by controlling food beverage and labor cost on monthly basis

oFormulating reports cost analysis, Daily sales Reports, Breakage Analysis and Expense statement, daily weekly, monthly Profit and loss reports to determine future action

Assistant Restaurant Manager -July 2005 to October 2007

( Pizza Hut – New Delhi )

oConducted daily Pre shift and weekly departmental meetings to ensure organizational efficiency

oContinually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met

oMinimized loss and misuse of equipment through proper restaurant supervision and staff training.

oEfficiently resolved problems or concerns to the satisfaction of all involved parties.

Educational Qualification:

Examination

INSTITUTE

Year

Grade

Diploma in Hotel Management

I.H.MN, Panipat

2004

I

Personal details:

Father’s name : Sh. Harbans Singh Deol

Date of birth : 16-10-1984

Sex : Male

Nationality : Indian

Marital status : Married

Present Address : Amritsar

REFERENCES : As per Requirement

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