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Customer Service Technician

Location:
St. Louis, Missouri, United States
Posted:
May 30, 2017

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Andrew Winters

Certified Phlebotomy Technician (CPT)

Oakville, MO 63129

ac0j9z@r.postjobfree.com - 314*******

I seek a position that allows me to further develop my knowledge and skills in the science of Phlebotomy, as well as other areas of the medical field. I will use my experience and further my studies to the goals of my employer.

My work skills include knowledge and dedication to overcome obstacles with in a working environment. I have acquired and learned new skills along the way. I am a effective communicator which allows me to build rapport with others on my team. And I am highly organized. I believe in setting goals to help me succeed within the organization as well as in my personal life.

I have no restrictions that would exclude myself from working in the US. for any employer.

Authorized to work in the US for any employer

WORK EXPERIENCE

Set-up Mold Technician

LMC Industries - Arnold, MO - November 2011 to Present

Responsibilities

Set up plastic injection molds and auxiliary equipment for processing. Verify correct set up of molds, auxiliary equipment and processes before machine start up. Make minor repairs to machines and equipment and notify proper personnel of major repairs. Assist supervisors with training programs for new employees. Responsible and accountable for: achieving adequate set up production levels, maintain expected set up times and keeping areas clean. Maintain records and observe all safety and environmental regulations. Work with limited supervision and maintain an atmosphere of cooperation.

Accomplishments

I had started as a product processor and was asked to fill a position as a Set-up Technician and maintained that position. I have excelled in valuable raises while time spent there.

Phlebotomist

LabCorp - Festus, MO - November 2016 to November 2016

I completed an externship at this site. During this time, I completed successful blood draws. I also assisted with special specimen collections that entail drug screen and other special requirements. I had the opportunity to work forty hours as provided by my school and was able to develop skills of the trade on difficult draws. I received high marks from preceptor feedback, and great responses on the care of my patients.

Resolution Specialist

Convergys - Arnold, MO - October 2008 to October 2010

I handled inbound calls from members and clients on customer related account issues, from activations/ cancellations and other account inquires. Maintained professionalism with customer complaints and solved related issues. I resolved customer submissions and adjustments and assisted providers and members regarding account issues. Investigated customer fraud accounts for company compliance with professionalism.

Skills:

Customer service, Multi line phone, data entry, clerical office,

Accomplishments

Exceeded and maintained top performance and attendance goals and customer/client satisfaction.

Massage Therapist

Susie’s Salon & Spa- Imperial, MO – November 2007 to September 2008

Responsibilities

In charge of Massage therapy duties and care of my clients. I ran the front office which included scheduling Massage appointments and hair styling appointments. Take phone calls related to industry. Ordering supplies for the establishment as needed. I handled clerical duties that involved receiving money from patients. Followed SOAP’s and HIPPA regulations with in Massage Therapy guide lines. Clean up after clients and personal of the institution.

Skills:

Massage Therapy technics, Customer Service, Data entry, Front office

Shift Manager

Shell Gas - Arnold, MO - June 2005 to November 2007

Responsibilities

management, customer relations In charge of my own shift with stocking, shipping and receiving products for the store. Handling Day to day customers. Cleaning and light building maintenance. Grounds keeping. Building sales. Accomplishments Receiving bonuses based on the sales for the store.

Skills:

Team management and team building, organizational skill and office.

Shift Supervisor

Pizza Hut - Arnold, MO - November 2000 to June 2005

Responsibilities

Promote positive atmosphere and go above and beyond to guarantee each customer exceptional food and service. Promptly communicate pertinent information to staff on company goals and position requirements to exceed company expectations. Recognized and formally acknowledge staff performances. Handled customer complaints and requests finding solutions to meet customer needs.

Accomplishments

I was awarded in receiving high performance reviews and accompanied with raises to reflect our team’s performances.

EDUCATION

Certificate in Phlebotomy. Medical Laboratory Terminology. Special Procedures

Saint Louis School Of Phlebotomy - St. Louis, MO

2016 to 2016

Associates Degree Of Applied Science in Human Anatomy and physiology

Allied College - Fenton, MO

2006 to 2008

Diploma in Science, Math, Biology, Anatomy, Computer Science, History and Economics

Fox Senior High - Arnold, MO

August 1996 to May 1999

SKILLS

Blood Draws, knowledge of infection control, proficiency in venipunctures, specimen integrity, communicate effectively, organizational skills, interpersonal correspondence in patient care, Time management, customer service, computer literate, Knowledge of human anatomy, knowledge of pathogens, goal setting.

LINKS

http://Alliedcollege.com HYPERLINK "http://stlphlebotomy.com/"http://Stlphlebotomy.com HYPERLINK "http://linkedin.com/in/andrew-winters-607719136"http://linkedin.com/in/andrew-winters-607719136 HYPERLINK "http://nhanow.com/"http://nhanow.com HYPERLINK "http://www.aclsstlouis.com/"http://www.aclsstlouis.com

CERTIFICATIONS/LICENSES

Provisional license In Massage Therapy

May 2008 to May 2009

I received my provisional licensure in massage therapy up on my schooling for my AAS degree. Although I had received very detailed knowledge in Human anatomy, massage therapy is not where I wanted to continue my education. I want further my skills and knowledge in medical science.

Phlebotomy Certificate

November 2016 to Present

I received my Phlebotomy certificate by attending St Louis School of Phlebotomy and currently continuing my studies for my Phlebotomy certification through the NHA. My Phlebotomy program was six weeks of training with one week of externship.

OSHA 10

September 2016 to Present

I have accomplished a OSHA-10 certification for occupational safety and health for workers.

BLS for Healthcare Providers (CPR and AED) First Aid

January 2017 to January 2019

I received my BLS/CPR AED and First aid certification through ACLS Saint Louis, who are AHA certified.

Certified Phlebotomy Technician (CPT)

April 2017 to April 2019

Certified Phlebotomy Technician through the NHA.

ADDITIONAL INFORMATION

I am acquiring a position with in the medical field. I come with great knowledge from my studies from achieving my Associates Degree in Applied Science and my Certified Phlebotomy Technician Degree. I am looking forward to establishing myself as a leader with in my field of study. I do take on the challenges that the medical field brings my way as I am always interested in learning new technics and different aspects of the field.



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