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Customer Service Full Time

Indianapolis, Indiana, United States
May 30, 2017

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Demetrius Collins

Cell phone: 317-***-****

Email address:

Address: n/a

Professional Summary

A serious and enthusiastic worker with 2+ years of experience in customer service. These jobs include; warehouse work, and child care, and call center jobs. Along with the experience acquired, I have gained a better understanding of exactly what is great customer service. As well as going beyond and above to make sure the customer feels taken care of and well treated.


Company: Engaging Solutions ( Feb2016-Apr2016) Work Schedule: Fulltime

Job description: Member Representative

This job consisted of outbound/inbound calls. The inbound calls consisted of member appreciation, as well as member notification concerning alerts on account. For Outbound calls I would have to do welcome calls/ Hedis Calls that concerned checking to make sure our members as well as their children were going to receive their yearly check-ups/ preventative services. For inbound also, I assisted members in payments for their insurance, seeing why a member may not be covered if they had paid for coverage. As well as updating any information for their profile to have coverage and informing the DFR of any issues or updates that had or will be taking place.

Company: Xerox/ Caresource (June 2015-Feb2016) Work Schedule: Full time

Job description: Provider representative

This job consisted of a 4 week training class, and passing of said class. Then from there said provider representative verifies/ assist providers (doctors) with a number of different programs to ensure payment. Also in some cases assist providers with seeing why said payment hasn’t released. As well as informing said providers on claims submitted and appeals in processing or the outcome of said appeals/claims.

Company: AAR (Feb2015-May 2015) Work Schedule: Full Time

Job description: Support tech

This job required daily instructions, classes, and certifications before even being allowed on said air dock. Once certifications were obtained said duty was to assist Head airplane mechanics on different assignments concerning plane construction, check-ups, and daily minor issues. This included both the exterior and interior of said planes, which came from a number of different airlines.

Company: Amazon (Aug2014-Jan2015) Work Schedule: Full time (temp to hire)

Job description: Material Handler, ICQ, Package handling (inbound/outbound)

These jobs duties consisted of constant placement and scanning of materials that entered or left the facility. Finding correct bin placement for lost item, misplaced items, or correcting over counted materials. Also another duty was having the task of assisting with packaging format and seals correctly placed on said packages to be delivered to customers.

Company: YMCA (May 2013- Sep 2013) Work Schedule: Full Time

Job description: Camp Counselor/ Aquatics assistant

These jobs consisted of constant supervision of children ranging from ages (3-17). These jobs required to construct a daily schedule for set kids to go by. Including, but not limited to outside activities, school activities like homework help and assistance with school projects. Also said jobs included chemical balancing of the pools, daily pool cleanings, and supervision of pool areas during Y hours.

Company: United Water (May 2012-Aug 2012) Work Schedule: Seasonal

Job description: Electrician apprentice and Groundkeeper.

These jobs consisted of assisting the Electrician with upkeep of all electrical breakers for the plant’s water filtration systems. Also assisting head groundskeepers with daily cleaning of the Plant’s sewage chambers as well as daily cleaning and switching out of the water filters.


High School: Charles A. Tindley

Degree: High School Diploma

College: Earlham College

Degree: did not obtain (2yrs/ Some College).

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