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Manager Sales

Location:
Tallahassee, Florida, United States
Posted:
May 30, 2017

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**** ******** **, ***********, ** ***** 850-***-**** ac0j9d@r.postjobfree.com

Joseph A. Mobley

Summary

Experienced, energized manager with a proven ability to lead and positively influence cross-functional working groups to achieve results. Talented with computer usage, diagnostic, and repair as well as highly detailed-oriented with personal organization and execution of objectives. Very comfortable with new technology and multi-tasking efficiently to fulfill all expectations assigned.

Experience

Nov. 2015 – May 2017

Sears Holdings Corp.

Tallahassee, FL

Assistant Store Manager

Responsible for maintaining all daily operations from driving profitable sales to researching imbalances of monetary shortages or overages, managing payroll and scheduling for a store staff of 90 people, including management, as well as handling customer or associate conflicts in a timely manner.

Properly executing weekly business priorities and assigning daily tasks based on current or upcoming resets, store processes, and any unplanned support activities.

Partnered with the SGM to analyze the store P&L, item by item, focusing on any outlying expenses that could have been curtailed with written dispositions to market and regional leaders for any successes or misses.

Conducted daily resource meetings with all store management which covered tasks assigned for the day, wins and losses for the previous day, established goals for metrics and addressed any opportunities for the store.

Reviewed and submitted monthly sale plans and weekly assessments which require intensive, micro-level understanding of the year-over-year sales and margins of at least 3business categories, including an analysis and breakdown of their process execution, personnel capacities, product integration, and store specific ways to correct the dollar opportunities.

Fulfilled expectations as a global manager within the store by participating in the training of all new hires, assisting hourly associates with national presentation standards, providing feedback to consultative selling associates on their communication technique and selling strategies while gaining their insight on any issues or methods that may need assistance from a national level.

Rallied the store team in the morning with focused recognition and development, celebrated metric results in sales, protection agreements, credit, and membership enrollments, and inspired the team’s buy-in for achieving the daily goals.

Maintained inventory levels within the store through proper execution of the monthly markdown processes, ensuring a quality count for out of stocking items, adjusting any on-hand count corrections as needed, locating and dispositioning of inactive merchandise by business category, division, line and sublines. Also, requested additional or less inventory based on sales trends and historical data.

Assisted loss prevention with research of flagged transactions within the operating systems and utilized multiple platforms to discover violations of company policies, internal theft, fraudulent activities, and explanations for any anomalies.

Actively participated in conference calls with the market and regional team leaders to provide feedback on any local opportunities or successes, while receiving information, direction and expectations for multiple departments and processes which had to be effectively condensed and communicated to the rest of the store team with an emphasis on the most urgent matters.

Responsible for partnering with subsidiary businesses outside the store such as delivery, Sears online, and national customer relations in order to find solutions to customer problems with a sense of urgency and correcting any negative experiences into a better one by engaging every interaction with patience, empathy, and ownership of getting the necessary results.

Jan. 2015 – Nov. 2015

Goodwill Big Bend Industries

Tallahassee, FL

Interim-Store Manager

Sort and select for sale all donated merchandise, display merchandise in an eye-catching and pleasing manner and assure that old goods are removed on a scheduled weekly rotation;

Prepare sales reports and deposits, addressing and correcting any accounting errors in a timely fashion.

Participate in providing new hire interviews, selection, and training as well as ongoing training to ensure staff is familiar with store procedures.

Understand and perform all procedures necessary to meet or exceed the weekly sales and production quota for the store, familiar with all aspects of the store operations, including all retail, production and donor services.

Ensure that staff complies with Company policies and procedures, including safety requirements, OSHA standards, and overall store cleanliness.

Adhere to all retail store and personnel policies and procedures, including performing assigned duties within the framework of the Goodwill Guiding Principles.

Open, operate and/or close the store as scheduled.

Daily/Weekly ordering of store and operational supplies, as well as coordinating deliveries of raw or pulled donations to sister stores.

Aug. 2009 - Oct. 2014

Sears Holdings Co.

Tallahassee, FL

Softlines Assistant Store Manager

Selecting applicants for employment, interviewing, hiring, conducting new hire orientation.

Conducted sales floor coaching of associates in multiple departments on company processes, expectations, and selling techniques.

Reviewed and executed monthly sales strategies, including weekly business reviews to analyze highest sales/margin opportunities throughout apparel, fine jewelry, footwear and household goods.

Determined pricing strategies and merchandising for non-productive inventory.

Assisted customers both in store and over the phone with issues regarding overall satisfaction with their shopping experience, deliveries, repairs, product availability, credit account inquiries, lost and found, and ensuring calls were escalated to their proper manager/department.

Provided yearly and probationary reviews of associate performance.

Responsible for opening and closing the store, setting alarms, and securing high-value lock-ups, including the store safe funds.

Analyzed and coached store metrics regarding extended warranties, new loyalty memberships, new credit applications, sales, profitable margin, shopping recaps, and liquidation of clearance product.

Filed, organized and secured sensitive financial and personnel information, corporate directives, and customer accounts.

Managed a staff of 30 people, validating their online training progress and providing written daily tasks/observations for their contribution to the overall store performance and operational processes.

Maintained national presentation standards of product merchandising and signing in compliance to both company expectations and state regulation.

Reviewed, adjusted, and developed action plans on sales/margin opportunities as well as for underperforming associates.

Attended regular store meetings and participated with timely feedback, recognition, associate observations, and business reviews.

Partnered with and provided support for licensed business partners, product repair services, and home delivery to achieve mutual business goals and provide exceptional customer service.

Created weekly schedules for associates, tracked attendance and payroll hours, maintained store culture of teamwork and achieving goals.

Validated state and company policies throughout the store regarding safety, equipment maintenance, associate relations, and overall merchandising and recovery presentations.

Managed apparel stockroom standards, inventory management, organizing overstock and fixtures, categorizing of signing rooms.

Follow up of asset protection standards to minimize product and monetary loss, as well as inventory shrinkage.

Understood and communicated, to Store and District staff, competitive activities/trends in market.

Aug. 2012 – July 2013

Sears Holdings Co.

Tallahassee, FL

Brand Central Assistant Store Manager

Managed, led, and coached the selling organizations of appliances, electronics, and mattresses to maximize the customer shopping experience and properly execute the monthly sales plan.

Utilized sales floor leadership skills to provide first person coaching, support, discipline and performance training, as well as rigorously inspected compliance standards, business analysis, and actions plans.

Identified and solved complex issues affecting department and/or overall store performance with a consistent sense of urgency, financial literacy and analytical skills.

Took ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.

Lead and monitored store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution.

Provided daily department walks, and took action based on Customer Satisfaction Survey learnings, customer verbatim, and customer/associate interactions.

Executed the client’s (brand/business) plan consistently across departments and provide ongoing fact based feedback to Store Manager and appropriate business including competitive intelligence.

Attracted, hired and on-boarded store staff as measured by appropriate performance scorecard, retention and new hire survey results.

Focused and invested time on customer facing activities including selling and operational support processes.

Communicated opportunities and solutions that allowed clients to meet/exceed profit plans by identifying root causes and proceeding to develop/implement approved solutions.

Conducted routine inventory inspections, including on hand counts, ordering of high-selling items, liquidating old merchandising, and adjusting inventory levels concerning low or high volumes based on store needs.

Jan. 2008 – Aug. 2009

Sears Holdings Co.

Tallahassee, FL

Receiving/Footwear Lead

Conducted and led meetings for the training of associates on proper backroom safety and processes, identifying department opportunities, and fostering a team environment.

Responsible for the supervision, scheduling, hiring and development of associates through partnering with other store management and personally contributing to department goals.

Assisted with oversight of home delivery, total store inventory, merchandise staging and prep.

Ensured effective inventory controls and movement of merchandise within the store.

Accountable for accuracy of receiving documents and supervision over merchandise identification and handling.

Conducted process reviews for each of their associates and developed plans to improve receiving operations.

Adhered to operational processes, utilizing available systems to receive and manage inventories.

Developed partnership with Sears Logistics Services' (SLS) Distribution Centers and Product Repair Service units.

Maintained facilities and housekeeping.

Maintains warehouse/receiving space, including inventory shrinkage

Understood the Non-Sellable Merchandise Criteria and either directly inspected or reviewed all incoming merchandise for non-sellable criteria, reporting findings to the Operations Manager immediately.

Jan. 2007 – Jan. 2008

Sears Holdings Co.

Tallahassee, FL

Sales Associate

Ensured consistent delivery of department goals with an intense focus on providing world-class customer service through selling skills and leveraging technology in Home Improvement.

Education

August 2016

Florida A&M University

Tallahassee, FL

Interdisciplinary Studies with a focus in quantitative analysis (business, economics) and humanities (English, literature).

Accomplishments

Junes 2016

ASM Academy

Tallahassee, FL

Assistant Store Manager Participant

Selected by the Southeast market leadership team to attend a week-long training seminar that developed a career path towards store management.

Focused heavily on breaking down financial and people data to better understand the running of a successful business.

Workshopped alongside dozens of other high-potential store leaders to effectively build teams of winners and gain the importance of our company processes.

April 2013 – Jan 2014

Retail Leadership Development Program

Tallahassee, FL

District Representative for RLDP

Chosen by the District Manager out of 12 stores to participate in the field leadership training courses

Provided further insight and knowledge of management skills, conflict resolution, communication and delegation improvement, time management, and complex problem solving skills.

Traveled to select stores in need of assistance with their operational processes and team building, working alongside store managers to oversee department renovations.

Aug 2006 – June 2007

Baptist Collegiate Ministry

Tallahassee, FL

Vice President of FAMU BCM

Represented the student body of the FAMU BCM on the Baptist Collegiate State Council for Florida, which involved advising and incorporating presentations, programs and activities for state council meetings and national conventions.

Actively involved in daily recruitment on campus and within the community, as well as facilitating weekly events and meetings.



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