Customer Service Sales, cashier, public relations, writing, media

Carmen M. Christie Fitch

*** **** ******

Elmira, NY 14901

USA

Home phone (days and evenings): 607-***-****

Cell phone (Primary phone): 607-***-****

E-mail: **********@***.***

Work experience:

Lowe’s, County Route 64, Elmira, NY

Cashier

2004-2006

I was responsible for handling all customer inquiries, sales, operating the cash register, processing customer payments, and bagging customer goods. I greeted and acknowledged customers in a friendly, professional manner and provided quick, responsive customer service. I was responsible for all other duties as assigned. I also kept my work area neat and clean at all times and while on breaks straightened up areas of the store as needed. I believed in providing customers with the highest quality service possible. I loved my job and saw it as an honor to treat each customer as a unique and distinct individual.

Economic Opportunity Program Inc., Elmira, NY

Public Relations Coordinator

1998-2001

I was the media spokesperson responsible for all media interaction working with all local radio and television networks. I coordinated media news conferences and attended all media events in order to generate public support for the 10-program community action agency. I produced news releases and short stories for publication with various news media and via the internet. Designed wrote and edited fact sheets, newsletters, brochures, rack cards and the annual report. Assisted with a $7.2 million solicitation kit and fund development coordination planning. I created story boards and displays for public events. Established and maintained and electronic mailing list for distribution of printed martial, including the EOP’s first-ever newsletter “The Elmira Express,” which I designed and wrote. I was in charge of trafficking website mail and providing quick responses to e-mailed questions pertaining to the agency and its programs.

I participated in public speaking engagements to promote EOP’S mission, programs and capital campaign. Trained and supervised staff that assisted the Public Relations Department.

Accomplishments: Enhanced EOP’s public image by taking the agency’s 10 progams and branded them under one agency logo. Created the agency’s first newsletter, which was distributed in-house and mailed to more than 3,000 local and national households. Coordinated with the capital campaign advisor and fund development director to create a capitol campaign solicitation kit and case for support for the $7.2 million Ernie Davis Capitol Campaign. Also ran a successful United Way Campaign that raised more than $6,000, the highest amount ever recorded raised by that agency’s employees.

Star-Gazette, Elmira, NY

News Journalist

1985-1998

I covered courts and criminal justice, government and municipal meetings, public issues, health, features stories and breaking news events in a fast-paced, deadline-driven environment. I held positions as criminal justice/general assignment reporter; Health reporter/Special Projects Writer; Night General Assignment Reporter/Police Reporter; Features Reporter/Entertainment Magazine Editor; Features Reporter/Layout Editor. Circulation: 36,000 daily/50,000+ Sunday

Gannett News Service/USA TODAY, Arlington, Va.

News Journalist/Editor

1987-1988

Five month internship at Gannett News Service/USA TODAY writing for the news organizations paid subscription online telecommunications, medical and technical feeds.

WENY/WELM TV/Radio

I wrote and edited radio ads. Assigned ads to various radio announcers to air on radio. I was responsible for writing and posting to air on radio and TV free community events.

Skills and knowledge:

American Sign Language

Some French and Spanish

Computer and various computer programs

Cash register

Operation of various hand tools

Volunteer work:

Board member, Steele Memorial Library

Board member, Ernie Davis Community Center

Red Cross volunteer

Booth School, second grade teacher’s aide

EOP’S “Together We Dine” yearly free dinner

Board member, Ernie Davis Community Center Annual Dinner Fund Raiser with Corning Inc.

Speaking Engagements:

All Saints Home Church of God in Christ (2010)

Literacy program, EOP

Children’s reading program, EOP

Graduation Program, EOP

Clinical Psychology Class, Corning (Students were in completing their last courses under prof. Jo-Ann Morse-Clough Clinical Social Work MSW) 2012

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