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Customer Service Manager

Clarksville, Tennessee, United States
May 30, 2017

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Leslie Chapman

*** *** **** *** *********** Tennessee 37043

931-***-**** Email :

I truly want to work in what wilI truly love, and can grow in. I feel that I have a lot to offer my employer in experience and will learn quickly. I love working with people in general and doing a good job for others.

Education :

•Northwest High School Class of 1982 Clarksville Tennessee 37042

•Clarksville Vocational School Clarksville Tennessee 37042 Studied Drafing

•Austin Peay State University fall of 1983 to spring of 1984 Clarksville Tennessee 37040

Work Experence :

•Chapman Tax Prep - Clarksville Tennessee, Febuary 2013 to Present

Prepared and filed tax forms and advise of the tax laws that apply to each form and situtation. Maintain accounts and books for different businesses, as well as personal accounts. Maintain payroll, Accounts Recievable, and Accounts Payable. Work with both computer accounts and written record. Handle Audit and inquires personally. Work with the client to keep all accounts in good standing with Local, State and Federal Authorities.

•City of Clarksville, Tn / Clarksville Gas and Water Division, August 2012 - Febuary 2013

Receptionist/Administrative Assistant - Temporary work/Fill in for a injured person. Answered a multi lined telephone and directed the calls to the proper person. Signed in and out the visitors when needed. Signed in and out the forms, plats and / or drawings to be approved by the engineers. Controlled the mail room and the FedEx Shippments as assigned. Maintained the front reception area. Took inventory and ordered supplies as needed. Took daily attendance for the General Manager.

•Department of the Treasury, IRS Division, September 1998 - November 2001

Accounts Management and Customer Service in Small Business, Self Employed and Personal Accounts. Advised of needed documentation that was needed on certain accounts. Worked with both the taxpayer and the Service Centers to clear up problems on the accounts. Set up and advised on Installment Agreements as needed on balance dues. Worked with the taxpayer on the accounts when needing additional information, made adjustments and confirmed additional infirmation when recieved via by mail,fax or verbally on the phone. Worked on forms with the taxpayer when in Filing Season, sent documents for filing if needed. Advised when needed of the different forms and laws for each tax year when needed. I worked out of the call site in Nashville Tennessee. Worked with the Revenue Officers and with the Service Centers to set up Offers of Compromise, helped with the research on the accounts and with the taxpayer to get proper documentation or information to advance the accounts.

•Yarbrough Logging and Lumber Co., Palmyra Tennessee May 1982 - August 1998

Office Manager and Bookkeeper - Managed the offices both at the Sawmill and the main office. Maintained the books and the payroll on each of the tracts of timber as needed. Arranged to have the products transported and payment to be made. Researched the contracts and the bids. Worked with the Banks on payments to be made and deposits as needed. Accounts Payable and Recievable, made payments on the equipment as needed. Arranged for all necessary supplies to be bought and delivered when needed. Graded Lumber as needed and arranged for the purchase by the brokers.

Managed multiple accounts and businesses for the following :

Clarksville Veneer, Palmyra Tennessee May 1982-August 1998

J&L Motors, Clarksville Tennessee August 1989-August 1996

Yarbrough Farms, Palmyra Tennessee June 1989-August 1998

Skills :

Fax, Multi-line telephone, Aspect phone systems, Computers, 10 key, Quicken Books, Quicken Books Pro, Powerpoint, Excel, Word, I know how to use most programs and can learn those I don't know quickly.

Hobbies and Interests :

•Working with dogs

•Reading and learning

•Volunteering with the Homeless Shelters.

•Volunteering with Manna Cafe, and Food Banks.

•Painting, building things, and fixing up homes for those that need help.

The reason for the gaps in my employment history is because of a daughter born with a serious birth defect that required consant care from 3 months to 13 years, she was born with defective Kidneys and had to have several operations to correct it until her 18th birthday. I am now ready to go back to work. I need to go back to work, and will give you 120%.

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