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Manager Customer Service

Location:
San Francisco, California, United States
Posted:
May 30, 2017

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Matthew Keuter

(415)***-****

ac0j8g@r.postjobfree.com

Education

M.F.A. Playwriting, San Francisco State University M.A. Creative Writing: Poetry, San Francisco State University B.A. Theater, Arizona State University

Operations Management

FilmHouse Manager: San Francisco Film Society (SFFS), 2017 Principal duties:

• Be operational and point person with building owners, GSI management, construction crews, cleaning crew, Sonic (internet service) and any contractors or vendors needed to build out and/or maintain tech and IT

• Serve as initial point of contact for information about the program via phone, e-mail and in-person queries from prospective applicants, as well as FilmHouse Orientation for Residents and visiting Grantees and Fellows

• Provide all administrative and operational support to the program including contracts, deposits, membership coordination, reporting and emailing with current residents

• Coordinate events at FilmHouse, including: bi-weekly Production Meetings, bi-weekly Guest Speakers/Artist Talks and additional Talks during SFFILM Festival, FilmHouse Open Houses and large public receptions, periodic SFFS programming (Doc Congress, Essential SF), Filmmaker Salon screenings, Peer to Peer Workshops, Script Reading series, additional lunches, receptions and parties at FilmHouse

• Serve as point of programmatic contact for FilmHouse X, the SFFILM affiliated space next door to FilmHouse. This includes promotion of SFFILM programs and FilmHouse events to tenants, handling of invitations and RSVPs and, along with Director of Artist Development, promotion of space and vetting of potential tenants

Theater Operations (TOPS) Manager: San Francisco International Film Festival, 2015-2016 The Theater Operations department is responsible for the management of staff and customer service for all exhibition spaces. This includes determining staffing and volunteer needs for a variety of venues and event presentation styles, as well as hiring, training and managing staff and volunteers to execute these plans. The Theater Operations Manager manages two full-time Festival Assistants, and two dozen hourly House Managers, as well as overseeing the training and management of upwards of three-hundred volunteers. This role sets the tone for the customer experience and is responsible for maintaining consistency and high standards in all exhibition–venue customer interactions. Principal duties:

• Hire Theater Operations staff and House Managers

• Schedule, train and manage all Theater Operations staff and House and Floor Managers

• Schedule and manage all Theater Operations volunteers

• Work with Talent & Events Producer to ensure smooth show and talent flow for all big nights

• Work with Box Office to develop customer service best practices for all aspects of ticket sales, seating, rush and refund scenarios

• Work with Technical Director, Technical Manager and Operations Manager to manage flow of technical and program information each day of the festival

• Work with Venue Operations to set up and staff green rooms and onstage furniture movement

• Work with Operations Department to ensure all venue rules and policies are adhered to Matthew Keuter

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• Coordinate staffing for Q&As and stage-managing events

• Identify signage needs for exhibition venues and work with the Operations Manager on execution and creation

• Manage the movement, setup and breakdown of all operational signage, step and repeats, red carpets and TOPS supplies

• Submit final payable hours for all House and Floor Managers

• Create a written wrap-report and summary of all necessary timeline and budget information Theater Operations Coordinator: Mill Valley Film Festival 2016 The Theater Operations Coordinator assists Theater Operationss Manager in coordinating all theater venue needs, scheduling and managing all theater staff during Festival, managing the Audience Award balloting operations and assisting Festival Operations staff with basic operational needs. Reports to Theater Ops Manager and works within the Operations Department. Supported by a Theater Operations Assistant.

Festival Venue Management

Venue Manager 2017: DocLands, California Film Institute at the Smith Rafael Film Center, a 3-screen film complex. The Venue Manager manages three house managers, and upwards of 20 volunteers to ensure safe theater operations and timely screening starts, adhering to policy and best practices. Venue Manager 2015-2016: Mill Valley Film Festival, California Film Institute at the Smith Rafael Film Center, a 3-screen film complex. Festival Venue Managers oversee each festival venue and manage the House Managers, Line Captains and Volunteers of that venue. As a Venue Manager, I interface closely with the public, projectionists, filmmakers and sponsors, and work with Development department to fulfill sponsor and donor needs.

Venue Manager 2016: Frameline Film Festival, for Castro, Victoria, and Roxie Theatres. Festival Venue Managers oversee each festival venue and manage the House Managers, Line Captains and Volunteers of that venue.

House Manager 2012-2015: San Francisco International Film Festival. The House Manager oversees the volunteers and Line Captains, and coordinates with the Venue Manager, box office and projection staff to ensure on-time screening.

House Manager 2013: Center for Asian American Media Film Festival. The House Manager oversees the volunteers and Line Captains, and coordinates with the Venue Manager, box office and projection staff to ensure on-time screening.

TEACHING/ARTS

Acting Teacher: Beverly Hills Playhouse, San Francisco, CA 2013-2014 Designed and taught a series of 6-week workshops culminating in public staged readings of full-length plays, focused on actor preparedness:

• Investigating character through a deeper understanding of plot and dramatic structure

• Asking questions that will lead to a fuller exploration and understanding of character

• Exploring a character through wants, needs, and desires Matthew Keuter

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• Creating actable conflict

• Objectives/Given circumstance: Working with what is given to you by the play/author Visiting Professor/Artist in Residence: Arizona State University 2013

• Wrote and directed The Tenement, a full-length noir musical for the MainStage

• Designed and taught an 8-week acting class focused on audition monologues and solo performance

• Hosted panel discussions with students on the current state of theater arts in the U.S.

• Reference: Jake Pinholster, Artistic Director, School of Theatre & Film: ac0j8g@r.postjobfree.com Guest Artist: San Francisco Arts Education Project 2012

• Mentored and coached the core SFArtsED players, a talented group of nine high school age students who played the principal roles in the SFArtsED production of Oklahoma!

• Created daily rehearsal schedules

• Reference: Emily Keeler, Artistic Director, SFArtsED: ac0j8g@r.postjobfree.com Acting Teacher: Scene Study/Audition class, Actors Fund Building, New York, NY 2005-2007

• Critiqued and redirected scene work for professional actors

• Principal students from this class went on to found The Active Theater company, New York, NY

• Directed inaugural production, Touch, 2007

(http://theactivetheater.com/history/season1/touch.html) FILM

Script Consultant: NEWCOMER (2015), feature film: www.imdb.com/title/tt3526470/ Associate Producer: JUKO’S TIME MACHINE (2011), feature film: www.imdb.com/title/tt2244941/ Actor: CHARITY (2011), short film, Scary Cow Productions THEATER: PLAYWRIGHT

Professional and University

Playwright (full production)

River Ditty Virginia Repertory Theatre, Richmond,VA 2017 The Tenement Galvin Playhouse, Tempe, AZ 2013

Boom Hill & the Dynamite Boys Studio Theater, San Francisco, CA 2012 Bridgeboy WorkShop Theater, New York, NY 2011

The Holding Bay Studio Theater, San Francisco, CA 2010 Love in the Lifeboat Martin Segal Theater Center, New York, NY 2009 Boom Hill & the Dynamite Boys Café Zebulon, Brooklyn, NY 2007 Boom Hill & the Dynamite Boys The Trunk Space, Phoenix, AZ 2006 Little Light Producers Club II, New York, NY 2005

Morning Glory Mati Prism Theater, Tempe, AZ 2005

The Bridge on 149th St. Prism Theater, Tempe, AZ 2003 The Flowers Have Gone Mad Prism Theater, Tempe, AZ 2003 As We Were Prism Theater, Tempe, AZ 2003

After Sunsets Prism Theater, Tempe, AZ 2003

Things Will Be Better Now Studio Theater, Tempe, AZ 2002 Time & Again Galvin Playhouse, Tempe, AZ 2002

Loft Herberger Theater, Phoenix, AZ 2002

The Bridge on 149th Street Little Theater of the Rockies, Greeley, CO 2001 After Sunsets Little Theater of the Rockies, Greeley, CO 2001 The Sun in New York Little Theater of the Rockies, Greeley, CO 2000



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