LaTonya P. Colbert
**** ***** ****** **** ********, GA 30093 Mobile: 678-***-****
E-Mail: ac0j7c@r.postjobfree.com
Value Offered
Results oriented professional with 20+ years contributing to successful outcomes in business initiatives and cultivating relationships to create win-win solutions. Equally important, outstanding leader who possess excellent customer service experience with a strong record of success exemplifying great organizational skills, extensive experience handling multiple assignments and the ability to adapt to all types of cultures and work environments.
Core Professional Strengths
Excellent Customer Service Skills Effective Problem Solving
Strong Relationship Management Skills Superior Communication Skills
Work Experience
Primerica Financial Services
Operation Clerk 2
November 2000 – Present
Manage remittance payments for all customers’ monthly insurance payments to accounts.
Collect, disseminate and process all inquiries received by mail, compiling information from customer accounting records for replies dictated by personnel.
Oversee and maintain all customers’ confidential and vital information within databases.
Process various insurance applications for agents and brokers.
Dillards, Inc.
Sales Associate ~ Part-time
January 2015 – Present
Greet each customer as they walk through the door with a smile
Inquire about customer’s need(s), listen and provide options
Build rapport through conversation and offer appropriate recommendations
Invite customers to apply for credit to retain customer loyalty.
Atlanta Casualty Insurance Company
Accounts Receivable Clerk
June 1994 – July 2000
Specialized in handling customer inquires via verbal or written communication.
Kept accounting records and compiled information requested by customers and others handling customer’s accounts.
Executed daily operations of tasks specific to position.
Prepared logs for payment of customers’ accounts.
Gordon Police Department
Certified Radio Dispatcher
July 1989 – June 1994
Upkeep of car maintenance records and mileage reports for department.
Prepared logs for speeding tickets which included entering charges and payments into customers’ accounts.
Effectively managed ticket payments for whole department.
Provided effective customer service resolution support via dispatch call.
Education
Paul Quinn College, Dallas, Texas
Bachelor of Science Degree, Physical Education May 1988