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Customer Service Insurance

Norcross, Georgia, 30093, United States
May 30, 2017

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LaTonya P. Colbert

**** ***** ****** **** ********, GA 30093 Mobile: 678-***-****


Value Offered

Results oriented professional with 20+ years contributing to successful outcomes in business initiatives and cultivating relationships to create win-win solutions. Equally important, outstanding leader who possess excellent customer service experience with a strong record of success exemplifying great organizational skills, extensive experience handling multiple assignments and the ability to adapt to all types of cultures and work environments.

Core Professional Strengths

Excellent Customer Service Skills Effective Problem Solving

Strong Relationship Management Skills Superior Communication Skills

Work Experience

Primerica Financial Services

Operation Clerk 2

November 2000 – Present

Manage remittance payments for all customers’ monthly insurance payments to accounts.

Collect, disseminate and process all inquiries received by mail, compiling information from customer accounting records for replies dictated by personnel.

Oversee and maintain all customers’ confidential and vital information within databases.

Process various insurance applications for agents and brokers.

Dillards, Inc.

Sales Associate ~ Part-time

January 2015 – Present

Greet each customer as they walk through the door with a smile

Inquire about customer’s need(s), listen and provide options

Build rapport through conversation and offer appropriate recommendations

Invite customers to apply for credit to retain customer loyalty.

Atlanta Casualty Insurance Company

Accounts Receivable Clerk

June 1994 – July 2000

Specialized in handling customer inquires via verbal or written communication.

Kept accounting records and compiled information requested by customers and others handling customer’s accounts.

Executed daily operations of tasks specific to position.

Prepared logs for payment of customers’ accounts.

Gordon Police Department

Certified Radio Dispatcher

July 1989 – June 1994

Upkeep of car maintenance records and mileage reports for department.

Prepared logs for speeding tickets which included entering charges and payments into customers’ accounts.

Effectively managed ticket payments for whole department.

Provided effective customer service resolution support via dispatch call.


Paul Quinn College, Dallas, Texas

Bachelor of Science Degree, Physical Education May 1988

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