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Customer Service Administrative Assistant

Sioux City, Iowa, United States
May 30, 2017

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**** ******** **.


402-***-**** (Cell)

Professional Profile

I have 26 years of experience in a supervisory capacity, including a Tribal Victim Assistance Coordinator, Live Games Supervisor/Manager, and Law Enforcement. Sixteen of these years have been as an Administrative Assistant for Special Education. I hold an Associate’s Degree in Science from the Nebraska Indian Community College. Industries that I’ve gained experience through; Public Education, Casino Gaming, Customer Service. Currently employed with Dollar General as a Keyholder/Cashier as well as The Four Directions Community Center as an Office Assistant.


My skills and experiences include: Customer Relations, Human Resource Functions, Law Enforcement, Staffing, and Cashier. I possess excellent communication skills (Verbal, Written and Listening), the ability to develop rapport with diverse personality types, excellent organizational skills, detail oriented, ability to multitask, case management, data entry, the application of regulations and policies, computer literate and knowledge and use of their applications, willingness to learn, goal oriented.

Sales Associate/Key Holder Apr. 2015 to Mar. 2016

Ponca Smoke Signals, Carter Lake, IA

Customer service and sales of discounted tobacco products in a drive thru facility.

*My accomplishments include: Training New Hires in procedures and procedural standards while motivating them to be a part of our team. As a team we decreased product variance by 3%/month and increased our monthly sales by 10%/month from the previous year.

Tribal Victim Assistance Coordinator/Advocate Mar. 2013 to Nov. 2014

Omaha Tribe of Nebraska, Macy, NE

Assist victims of crime and their families in overcoming their victimization by providing direct and supportive services and referrals based on individual and program needs. Investigated applicants to gather information pertinent to their cases. Provided referrals to other community resources or state agencies. Interpreted state and federal policies. Initiated procedures to grant assistance. *My accomplishments include: Building a program from criteria set by funding source based on area demographics which required developing, implementing and coordinating services for victims of crime and their families utilizing DOJ grant funding.

Administrative Assistant for Special Education Jul. 2000 to May 2011

Omaha Nation Public Schools, Macy, NE Aug. 1987 to Jun. 1992

Provided direct office support for the District Manager/Special Education Director, teaching staff and program providers with scheduling meetings, transportation, and materials to best meet the physical and educational needs of students with disabilities. Maintaining confidential student records for the purpose of state and federal reporting. *My accomplishments include: Developing and implementing a filing system for the school district that assisted in making the student IEP (Individual Education Program) progress tracking more efficient for providers, staff and reporting purposes.

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