FOCUS

Senior Technical Writer

Specializing in helping transfer technical or otherwise arcane knowledge from in-house to those outside who need it (and who may not be as technically aware). Experience includes research, writing, graphic design, user interface analysis and design and mentoring of junior staff. It is important to note that for technical writing to succeed, it must be done from the perspective of the technology consumer. This is an important point because the information consumer often does not receive, process or utilize information in the same manner as the producer.

SUMMARY

- Won Gold Award for best technical how-to article in international journalism competition

- Created new online technical reference center for PaaS development at Fidelity Investments

- Created exhibits to support technical guides, articles, case studies, book content and reports

- Invited by NSA, cleared by the White House, to interview the agency’s CIO for an article on Cloud

- Managed work efforts with JIRA and JAMA. Also utilized SharePoint, HTML and other tools

- Analyzed portal user experience, identified navigation issues and designed new UI UX for Fidelity

- Rewrote documents for complex products that eliminated confusion and increased sales

- Designed and presented classes at technical conferences in the U.S. and abroad

- Interviewed end users then prepared customer success case studies supporting sales development

- Wrote winning technical proposals landing $850,000 in US DoD contracts in cyber security

- Authored tenth most referenced/read article in 30+ year history of Network World Magazine

- Co-authored study of historic covert intelligence project for CIA’s journal and website

EXPERIENCE

Fidelity Investments Senior Technical Writer

2014 – 2017 Merrimack, NH

Developed new online technical reference center for software application developers. Analyzed portal user experience, identified navigation issues and designed new UI UX. Designed, edited and published quarterly newsletter. Established a customer success story program that promotes the technology this department creates.

Landfall Research Freelance/Consultant

2010 – 2014 Hollis, NH

Established consulting practice to provide services to different companies and organizations, some of which are listed below:

CIA Studies in Intelligence

Researcher – Writer

Jointly researched WWII and Cold War CIA stealth boats designed for infiltration into “unfriendly” waters. Published by CIA in the Agency’s internal journal Studies in Intelligence in December 2014.

GoDaddy.com

Consulting Technical Writer

Wrote customer success case studies; wrote explanations on technical topics for GoDaddy.com website, GigaOM.com, and ElliotsBlog.com; also performed industry research.

Network World Magazine

Feature Article Writer

Award-winning technical writer for the IT industry. Beats include cyber security, system management, web-hosting and software research at the National Security Agency (NSA).

VisiTrend, LLC

Consulting Technical Writer

Provided proposal writing, Marketing/Communications services, and corporate relationship development for a company under contract to the US Air Force Research Laboratory.

Charles River Analytics, Inc.

Consulting Technical Writer

Provided all writing services for software programming tool to be spun from US Missile Defense Agency and US Air Force research. Also performed industry analysis including the surveying of more than 100 scientists worldwide.

Alexander LAN, Inc.

Founder

1991 – 2011

Nashua, NH

Launched software development firm and created all user guides, training materials as well as MarCom materials while overseeing development of new technology. Handled all industry relationships. With the advent of the Web in the mid-1990s created the company’s first web site and HTML-based manuals and later worked with RoboHelp, FrameMaker, and other products.

Cyber SPK, LLC

Partner (Part-time)

2004 – 2010

Nashua, NH

Wrote winning software development proposals landing $850,000.00 in Defense contracts from the Cyber Operations Branch of the U.S. Air Force Research Laboratory. Won US Air Force Innovation Success award. Created all documentation including online, print, website, and presentations. Developed all DoD relationships.

Phar Lap Software, Inc.

MarCom Manager

1989 – 1991

Cambridge, MA

Redesigned company literature for complex software development tools which reduced public confusion and increased sales. Developed and managed industry analyst relationships. Increased press coverage 8x through new combined MarCom – PR program. Developed Press Campaign based on “Ingredient Branding” that sought press coverage for licensees that drew added coverage to Phar Lap. Worked with press to create some of the PC industry’s first awards (several later earned by Phar Lap).

ORGANIZATIONS

- Nettool, Inc., Tokyo, Japan

Board of Directors/Shareholder

- Software Association of NH (SwANH)

Past Board of Directors

- Software Presidents Forum

Past Chairman

- Mystery Writers of America

Member

- Nashua Writers Group

Member

EDUCATION

- Babson College:

B.S.: Finance, Marketing, Communications

- Harvard University Extension School:

Japanese Language Studies

- Voice-Over Workshop, LLC:

Training for corporate recordings

- US Coast Guard Auxiliary:

Navigation

- Private Pilot:

Single Engine Land, VFR

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