Customer Service Information Technology
Resume:
CLARESSA JACKSON
**** ********* **. *******, ** *8228 (C) 734-***-**** (H) 313-***-**** ************@*****.***
Professional Summary
Customer Service Specialist with extensive background in customer support and care. Exceptional computer
skills, telephone etiquette and ability to perform personable and professionally under pressure.
Skills
Excellent customer service and communication
Keyboarding proficiency (40 WPM)
Microsoft Office Proficiency (Word, Excel, Outlook, PP)
Dispatching and telephony software usage
Professional phone etiquette
Shift management
Meticulous attention to detail
Industry standard performance
Conflict resolution and decision making
Goal setting and team motivation
Strong interpersonal and problem solving
Work history
Caregiver Mar 2015 - Current
Senior Helpers Farmington Hills, MI
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Cooked appetizing and healthy meals and snacks.
Obtained household supplies and ran daily errands.
Responded appropriately to the physical, emotional, and developmental needs of patients.
Assisted with patient transfer and ambulation, bathing, oral hygiene, grooming, feeding, and elimination.
Customer Service Advisor Nov 20215 – Jul 2016
The Auto Club Group Dearborn, MI
Learned, referenced and applied product knowledge information.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Gathered and verified all required customer information for tracking purposes.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Described product to customers and accurately explained details and care of services.
Directed calls to appropriate individuals and departments.
Shift Manager Jun 2014 – Mar 2015
EYM, Burger King Southfield, MI
Earned management trust by serving as a key holder, responsibly closing the store.
Completed routine store/shift inventories.
Resolved customer service issues promptly.
Trained new employees on proper company and customer service standards.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Verified that all prepared food met all standards for quality and quantity.
Maintained high standards of customer service during high-volume, fast-paced operations.
Helped drive sales goals and achieve monthly quotas.
Resident Care Specialist/Certified Nursing Assistant Aug 2011 – Jul 2012
Cambridge South Nursing Center Beverly Hills, MI
Member in good standing with the Nurse Aid Registry (expired Feb 2011).
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
Monitored vital signs, such as blood pressure and pulse.
Experience with various medical conditions including Parkinson’s, Dementia, Diabetes, Alzheimer’s, and hospice.
Assisted with patient transfer and ambulation.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Maintained a clean, healthy and safe environment.
Customer Service Representative Nov 2007 – Jan 2008
Associated Community Services Southfield, MI
Managed high call volume with tact and professionalism.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Displayed excellent customer service and professional phone etiquette.
Education
A+ Certification
Global Information Technology Lathrup Village, MI
CompTIA A+ Essentials and IT Technician training completed.
BBA: Business Management
DeVry University Southfield, MI
Coursework in speech and communication, sociology and psychology.
Coursework in business, management and communication.
BSHA: Health Management
University of Phoenix Southfield, MI
Coursework in health administration.
Coursework in business accounting.
Coursework in speech and communication, sociology and psychology.
Coursework in human resource management.
Coursework in health and business service administration.
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