Information Technology Specialist, IT Business Management

KOMEI CHANG

CITRUS HEIGHTS, CA *****

(***) *** – 8968 *******@**.***.***

PROFESSIONAL SUMMARY

Pursuing a complex challenging position in IT field and Business Development. It is essential that opportunities to propose technology solutions, identify and solve customer information and processing problems.

CORE QUALIFICATIONS

• Earned MBA Capstone Team Simulation (R&D, Marketing, Production, and Finance) Performance Award

• Skills in comprehensive systems administration, and understands complex business processes

• Ability to apply any software modeling to support processes and project generation

• Apply the software development lifecycle (SDLC) management concepts and the associated methodologies used to plan, develop, implement, operate, and maintain information systems.

• Multi-tasking skills and the ability to balance multiple priorities and manage project scope changes

• Demonstrates presentations with PP, design session and online demonstrations

• Proactively self-sufficient with the ability to stay current on emerging industry trends/technologies

• Expertise managing database to ensure all available business variability information is well-rounded considered

• Ability to provide expert staff level technical guidance or easy-to-understand terms

• Multi-lingual; Proficient in Mandarin, Taiwanese, and English; Basic oral skills in Spanish

EDUCATION

Master in Information Technology Management Salt Lake City, UT Western Governors University 2016

Bachelor in Information Technology Charles Town, WV American Public University GPA 3.8508 2012

Associate in Arts Livonia, MI Schoolcraft College GPA 3.848 2010 Computer Graphics Tech Associate Degree Schoolcraft College 2009 Business Management Taiwan Hospitality & Tourism University

WORK HISTORY

Firmware Validation Engineer Folsom, California Intel 2012-2014

• Resolved firmware hardware & software technical issues

• Improve process on CPU, PCH, RAM, and installation

• Validating firmware, and debugging testability on various operating systems

• Format interaction between Mac and Windows

OSes, information system analysis

• Experienced in SDLC and inventory control

• Created and edited FW tools user debug guide

Computer Lab Assistant Livonia, Michigan Schoolcraft Community College 2009-2010

• Guided users in the use of computers, software, and related peripherals

• Maintained computer lab data system

• Restored corrupted files & build backup files

• Resolved computer malfunctions in the lab & classrooms

• Setup computer, install software & configure

• Maintained the inventory of equipment and

managed supplies

• Collected & managed log data of hardware and

software problems as assigned

Sales Manager Taichung, Taiwan Hou Kon International Company, Ltd., 2007-2008

• Communicated with architectural and engineering

design to meet organizational objectives

• Develop and train staff of 20 sales in selling skills

• Marketing and analyzing a $40 million project

• Plan and design new real estate opportunities

• In charge of facilitating meetings with investors groups

• Oversee and reporting project’s scope, budget

• Created metrics report and innovation brochure

• Executed marketing strategy for significant investors

• Achieved 20% sales increase in the second quarter of 2007

• Presentation budgeting and development plan

• Staff/training policy development

• Defined development marketing road-map

• Executive team leadership

Financial Consultant Taichung, Taiwan ING GROUP 2005-2007

• Developed financial contracts to meet clients’ budget

• Identified metrics and customized financial plans to potential clients

• Increased 3% marketing goals quarterly

• Managed client relationships

• Analysis financial track records, and provided clients with ongoing support and consultation

• Recommend alternative action to resolve complaints

Manager Toronto, Canada Pembroke Hostel, 2003-2004

• Managed day-to-day hosteling operations

• Maintained HR functions

• Implemented digital marketing strategy and ownership

• Created accounting and booking records database

• Organized hostel maintenance and needs

• Experienced in principles and practiced of asset management and assisted housing administration

• Manage the schedule for housekeeping

Taichung Sales representative Taichung, Taiwan Euro Travel Agency 2000-2003

• Developed and designed travel vouchers

• Provided travel information B2B and B2C

• Promoted service for European tourists visiting Asia or local Taiwanese visiting overseas

• Arranged all transportation and accommodation

needs based on client’s desired destinations,

financial considerations, and personal needs

• Collected all required fees and invoices

Sales vice manager Taichung, Taiwan ALE 1998-2000

• Dynamic territory sales supervisor

• Developed and analysis new market

• Conducted various training sessions

• Demonstrated negotiation and closed case skills

• Results-oriented individuals through effective

leadership practices

• Perform time management skills

• Achieve staff results by competency examples and communicating performance expectations

• Maintain and enforce policies, procedures, and

productivity standards

• Sales goal/project delivery

• Coaching, counseling and disciplining employees

• Demonstrate a high degree of customer ownership

LICENSES AND CERTIFICATES

R Programming Johns Hopkins University 2015

Machine Learning Certificate Stanford University 2014

AutoCAD 2D/3D National Taiwan University 2014

Web Design Certificate Schoolcraft Community College 2010

Investment Insurance License Taiwan Insurance Institute 2006

CSL – Teaching Chinese Certificate Tamkang University 2003

Tour Guide License Ministry of Examination R.O.C. 2001

Contact this candidate