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Customer Service Manager

Londonderry, New Hampshire, United States
May 30, 2017

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Judith Costigan

** ********* **** ***********, ** 03053 603-***-****

Summary of Qualifications

Highly organized, detail-focused and well-rounded Bookkeeping/Accounting/Office Management/IT Support professional with an exceptional track record of accurately handling financial reporting and task management in fast-paced, deadline-oriented and discretional environments.

Skilled in all aspects of recording transactions, reconciling accounts, and ensuring accuracy and completeness of data.

Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within tight deadlines.

Proficiency in managing accounts payable, accounts receivable and payroll; analysis and adjustments to general ledger.

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity and reduce outside CPA/audit time and cost.

Excellent computer skills; proficient with Microsoft Office, QuickBooks, Peachtree, Mas90, BMSI, Financial Edge, Raiser’s Edge; able to learn proprietary systems/applications quickly and easily.

Skill Proficiencies

Monthly/Quarterly Reports

Accounts Payable/Receivable

QuickBooks, MAS90

Financial Edge, Raisers Edge, BMSI

MS Office Suites

Budget Procedures

Audit Procedures

Process Improvement

Job costing/time & expense

Municipal/Non-Profit grants

Financial Statements


Supervisory and Office Management

ADP, Trivantus Payroll

Professional Experience

The Performance Place – Hooksett, NH 2000 - 2016


Provide remote bookkeeping/accounting support; annual tax preparation for auto repair/performance upgrade business. When available, assist with store front service. Maintain computers.

St. Jude Parish Community - Londonderry, NH 1999 - 2014


Execution of all music programs, direct adult and youth choirs, coordination and scheduling of volunteer musicians, and liturgical planning. In addition, when available have worked in church office as assistant to secretary/bookkeeper and bulletin editor; covered all duties in absence of secretary/bookkeeper.

Currier Museum of Art Manchester, NH 2007 - 2013


Process Accounts Payable, Accounts Receivable, Daily Cash Receipts, Department Charges and Remote Deposits utilizing Blackbaud’s Financial Edge software. Process Payroll. Provide assistance and troubleshooting IT systems. In-house specialist for CounterPointSQL and Outbound Software suites for multi-department POS system. Maintain cash-on-hand. Provide accounting information for staff. Assist in annual Audit preparation.

Key Contributions:

Re-evaluated and implemented improved internal cash and credit card controls for expanded museum re-opening

Established daily departmental procedures for appropriate reporting controls related to CounterPointSQL (POS) and Outbound reservation systems

Judith Costigan

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M L Halle Oil Service, Inc. Manchester, NH 2005


Provide all bookkeeping/accounting functions using QuickBooks Premier for consumer heating company. Perform forensic accounting for fiscal year-end by virtue of reconciling separate heating product software to accounting software. Identified and rectified problems in accounting side of business in order to close fiscal year, tax filings and provide financials for ongoing banking relationships. Improved time management of staff activities. Created and maintained spreadsheets to improve various operational data. Additional duties include HR and customer service.

Town of Pelham - Pelham, NH 2003 - 2005


Managed financial unit and supervised small group of clerical and bookkeeping employees. Performed the more complex accounting functions. Improved and streamlined budget presentation process to Selectmen and Budget Committee. Created complex, detailed spreadsheets for calculating and tracking various departmental individual line expenditures and warrant articles. Implemented yearlong tracking methods to facilitate faster audit process. Reconciliation of revenues and expenditures and related fiscal data monthly performing adjustments as needed.

Key Contributions:

Brought town into compliance with GASB 34 requirements.

Review of benefit structure resulted in reduction of town’s insurance contributions for employees of approximately $40K in 2004 and a potential of $75K in 2005.

CV Communications, Inc. - Manchester, NH 2000 - 2003


Perform all bookkeeping/accounting functions through to monthly financial reporting and analysis using Peachtree software. Improve existing documentation and formulate new-employee forms and agreements. Conduct all out-sourced payroll responsibilities. Administered all employee benefits.

Key Contributions:

Re-align accounting data to streamline financial reports and more accurately reflect company financial position

Improve company tracking and reporting data by development, implementation and maintenance of spreadsheets to track job costs, materials controls, payroll and employee review information.

James J. Thompson & Sons 2001 – 2005


Part time position as office manager and officer of corporation as secretary of plumbing/heating company using QuickBooks Pro and Quicken.


Dual Bachelor of Music: Music Education and Performance, U Mass Lowell, Lowell, MA

Customer Service training courses

Advanced QuickBooks, Microsoft Excel and Word training courses NHGFOA and NH Retirement System workshops

Crystal Reports training


State of New Hampshire Notary Public

Member, NHGFOA

Girl Scouts of Swift Water Council Service Unit and Finance Manager

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