Karen E. Albright,

CPC, CPPM

**** ******** *****

Apex, NC 27539

C: 941-***-****

Email: ac0j4o@r.postjobfree.com

Curriculum Vitae

Accomplishments

Consistently maintain collections for over 1 million yearly for single physician neurosurgical practice. Oversee and maintain practice days in AR at approximately 42 days. Achieved and maintained a “Five Star” Top Doctor practice rating for the past 6 years. Responsible for initial and subsequent EMR/EHR implementation, training and ongoing maintenance. Operate and maintain my own consulting service. My clients have included Cardiology, Internal Medicine, and Pain Management, etc. I have worked closely with physicians and their staff to optimize, improve and maintain collections and overall operations.

2/2005 Certified Professional Coder, American Academy of Professional Coders

4/2017 Certified Professional Practice Manager, American Academy of Professional Coders

Experience

7/2005-Present-Practice Manager-Sarasota Neurosurgery, P.A., Sarasota, FL-Managed all aspects of physician practice and office logistics for single physician practice. Managed initial implementation of EMR and transition from old software to new. Strong emphasis on customer service. Monitoring office flow to optimize performance and collections implementing customized policies and procedures. Manage and coordinate all aspects of revenue cycle including: scheduling, registration, authorizations, documentation, coding, charge entry, billing, collections and denial processes. Responsible for renewing and maintaining records for physician licensures, MQA, CAQH, etc. Maintain compliance for practice. Credentialing when necessary. Accounts payable, purchasing and payroll.

11/2000-10/2003-Regional Operations Analyst/Trainer-Medical Resources, Inc.,Palmetto, FL/ Hackensack, NJ-Responsible for all Compliance Orientation and company specific computer system training for all new hires covering 18 imaging centers across Florida monthly. Provided ongoing support and training concerning proper billing and ICD9 coding for Radiology services. Performed Operational Performance Evaluations (audits) as required to identify and operational or billing inconsistencies. Reported findings of such audit to corporate. Administrative support for center staff, including but not limited to Center Managers, Technologists, Radiologists and front office staff. Direct interaction/communication with Regional Vice President, Area Business Managers, Regional Billing Office. Trouble shooting operational and billing denial issues with participation in monthly business meetings with VP, Area Business Managers and CBO.

1999-11/2000-Front Desk Supervisor-Montvale Radiology, Montvale, NJ., Medical Resources, Inc., Hackensack, NJ-Responsible for supervision of front office secretarial staff. Maintenance and implementation of any changes to corporate policies and procedures pertaining to operation and flow of the front desk personnel. Computerized scheduling, answering phones, coding, posting and billing of daily charges for busy five modality imaging center. Rework of denied insurance claims. Responsible for film library and medical records. Handled medical record requests from patients, attorneys and subpoenas. Day to day customer service issues or complaints from patients and referring physicians.

Professional Societies

American Academy of Professional Coders, Bradenton Local Chapter