**** ******* *****, *****, **** 330-***-**** ac0j4k@r.postjobfree.com

Robert N. Tracy

Objective

Driven manufacturing professional seeking an Operations Manager position where I can utilize strong technical experience joined with excellent operational experience to initiate culture change and ensure optimal team effectiveness is converted into process control and revenue gains through positive customer experiences.

Experience

2014-2017

Columbus McKinnon

Salem, Ohio

Channel Services Manager of North America-Engineered Products

Leading and directing all aspects of customer/channel support activities, compliance, and quality/warranty efforts for 5000 plus customers with $50 million in revenues.

Lead the North American Engineered Channel Services teams in capturing market share resulting in growth from 20% to 37% by fostering a passion and attitude to win the order based customer advocacy, responsiveness and professionalism.

Developed customer advocacy structure focused on establishing stronger, more intimate customer relationships resulting in a 10% growth in sales from advocated customers with a 22% increase in Canada and Mexico markets.

Created process to refurbish/refit engineered products in-house moving $500,000 in revue internally away from competitors. Includes developing the inspection, quoting, and remanufacturing processes.

2011-2014

Jergens Industrial Supply

Cleveland, Ohio

Program Manager-Industrial Vending Machine Tooling/PPE

Leading a team entrusted to develop the industrial vending program including the sales presentations, vendor relationships. And selling the concept and value to customers growing total sales from 8 million to 25 million per year.

Establish customer integration with new and existing customers. Including responsibility for contract negotiations, price setting, and creating customer services packages.

Evaluated initial and ongoing risk and profitability for each location. Tripling the size of the industrial vending program from 22 to 111 multi-state locations, awarded national AutoCrib Premier Distributor consecutive years.

2010-2011

Conagra Foods Inc.

Milton, Pennsylvania

Plant Operations Manager-Multi Plant Shift Operations

Lead all operational shift activities for two site plants with 4 direct reports and 120 associates.

Achieved highest performance measurements of all shifts with 100% adherence to USDA & FDA compliances with zero safety events.

2007-2010 Waltco Truck Equipment

Hydraulics Division Manager

Effectively led all division operational functions growing sales 59% to 35 Million annually.

Resurrected ISO system and implemented Lean manufacturing improving inventory turns 18% reducing reject rate to less than 1%, zero accident rate, and staff reductions of 31%.

Led collaborate efforts to expanded product offering increasing hydraulic cylinder size, length and capacities.

2006-2007

JLG Industries Inc.

Senior Manufacturing Facilitator

Led a team to establish new production facility meeting all targets.

Implemented a cellular manufacturing, Kanban systems and Visual Factory system.

Developed and implemented local safety program for over 200 associates.

1994-2006 Ford Motor Company

Senior Manufacturing Process Advisor

Supervised various manufacturing of teams across differing functional divisions and plants. Including production, QC, and material handling functions.

Supervised/led startup/installation of new engine assembly line.

Earned six sigma green belt.

Education

Masters of Management University of Phoenix

B.S., Management Penn State University

REFRENCES UPON REQUEST

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