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Customer Service Construction

Lithonia, Georgia, 30058, United States
May 30, 2017

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**** ******** ****, ***** ********, GA ***** * 678-***-**** *


Resourceful, result-producing engineering professional with experience estimating in the residential and commercial construction arenas. Successful managing multiple projects with competing priorities. Possessing strong organizational, technical and interpersonal skills.

Intuitive leader, inspiring high productivity levels through training, coaching and motivating of team. Dynamic team player with well-developed verbal and written communication skills.


Low Temp Industry, Jonesboro, GA

Estimator, September 2015 – April 2017

Provide detailed cost analysis of custom kitchen layouts, to include serving counters, preparation and dish tables, graphic designs and signage, and accessories.

Coordinate with Salesmen, Reps, Dealers, Owners, Buyers, Drafters, and Engineers, to prepare a layout for approval then ultimately, construction.

Document all communication involving each project and update quote accordingly.

Tom Barrow Company, Atlanta, GA

Estimator, September 2014 – March 2015

Counted, analyzed and summarized information found on construction plans and specifications. Prepared quantity takeoff reports using On-Screen.

Performed cost analysis of mechanical materials and equipment.

Created mechanical materials and equipment cost quotes for contractors and subcontractors

Reviewed construction addenda. Adjusted cost quotes accordingly and reported changes to sales teams

Five Seasons Mechanical, Atlanta, GA

Trade Administrator, May 2014 - September 2014

Tracked and logged reports on labor and materials for light construction projects.

Dispatched mechanical technicians to construction job sites

Secured building trade permits for mechanical construction

Scheduled inspections of mechanical installations

Sears Parts & Repair, Tucker, GA

Sales Associate, 2011 – 2014

Receiving: log receipt of product and prepare product for retail sell

Inventory: conduct daily cycle counts of randomly selected inventory; process used to keep accurate, the quantity counts of over 2000 parts and products.

Reports: prepare and report, shortage and overage summary to corporate office.

Customer service: assist customers on sales floor. Answer customer calls via phone. Contact customers referencing orders they have placed.

Trinity Presbyterian Church, Decatur, GA

Committee Moderator/Youth Leader, 2008 – present (volunteer)

Preside over committee meetings.

Develop proposed budgets for approval by budget committee.

Plan and implement service and fundraising projects as per budget.

Present committee reports to the Session. Act as liaison between Session and committee.

Pilot and advise youth council.

Solicit and secure community sponsors for projects.

Write grant proposal (grant awarded).

Entrusted to select purchases from grant monies. Comparison shop for best product and best price, in stores and via internet.

Prepare financial records for annual audit.

Reed Construction Data, Norcross, GA

Senior/Lead Estimator, 2001 – 2008

Prepared quantity takeoff reports by counting, analyzing and summarizing information found on construction plans and specifications; and using a unique company-designed software for reporting results.

Coded construction documents as per customer requirements to provide each customer with a package, customized for their trade.

Provided informational and product support to customers.

Liaised between Estimators and management.

Trained new Estimators and Estimator support staff.

Developed and tested procedures for new and existing product services.

Developed and conducted quality control checks for Estimating department.

Served as team lead for 19 employees, with a customer base of over 800.

Led team to reduce production time from 5 days to 2 days, and to increase accuracy from 66% to 93%.

Authored training manual for new project processing program.

Created standards manual for estimating department.

Participated in interviewing process for hiring of new Estimators.

Think Resources (formerly Atlanta Technical Support), Atlanta GA

Junior Recruiter, 1995 -1997

Matched job descriptions provided by clients with qualifications of candidates housed in database.

Contacted employment candidates via telephone, offered opportunity to submit their resume for available technical positions.

Performed telephone interviews with candidates, and submitted successful candidates to clients.

Calvin G. Hall, Independent Project Manger/Consultant, Tallahassee, FL

Estimator and Draftsman, 1989 – 1991

Conducted cost estimates from working drawings of residential and small commercial construction projects, using self-created tabulating spreadsheet for reporting results.

Drafted plans, elevations, and sections of construction projects.


Bachelor of Science in Engineering Technology, Minor in Architecture, 1991

Florida A&M University, Tallahassee, FL

Intermediate AutoCAD – 3D modeling, 1993

Georgia Perimeter College (formerly DeKalb College), Clarkston, GA


MS Word



AutoCAD R12

Autodesk Revit



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