Aaron Santucci
Oakland TN, *****
www.linkedin.com/in/amsantucci
901-***-**** Mobile ac0j48@r.postjobfree.com
Server Systems Administrator
Solutions-focused individual with a broad range of IT experience. Effective at managing multiple projects in a fast-paced, time sensitive environment. Adept at mastering new responsibilities and resolute in providing superior customer service.
Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified Windows Server 2003 Environment (MCP)
Cisco Certified Network Associate (CCNA) – Expired Fed 2015
Core Competencies
Microsoft Windows (XP/7/10)
Windows Server 2008 R2 and 2012 R2
Installation/Trouble Shooting
Virtualized Environment (VMware vSphere 5.5, & Hyper-V)
Microsoft Office Suite 2013 & 365
Networking (IP, DHCP, DNS, VPN, VLAN, VoIP)
Barracuda 310 Web Filter
Exchange 2013
Meraki Access Point (AP), Switches & Security Devices (Firewall)
Dell Power Connect 6248P Switches
Active Directory (AD)
Group Policies Objects (GPO)
Printer Management
Resolving Ticket System
Customer Support
Remote Office Support
Office 365 Support
Phone Support
Professional Experience
Help Desk Technician Top Rx, LLC, Bartlett, TN 2013 –2017
Perform Help Desk technical support (Tier 1 and Tier 2) for Sales, Finance, Customer Support, Purchasing, Compliance and administrative functions. Assist with Tier 3 projects as required.
Support 200+ end users at corporate offices and 3 out-of-state remote locations
Achieved a response rate of 99.3% within one hour of Help Desk ticket submission
Manage all printers and other peripherals
Assist with all network refresh activities
Support the following systems:
oPro-Watch® Security Management Suite 4.1
oBasic IBM iSeries Application System (AS) 400
oOffice 365 and assisted with the Office 365 migration
oVMware vSphere 5.5
oVideo conference systems and meetings
oAnti-Virus Suit (ESET Endpoint Antivirus)
oAvaya Phone System - Voice Mail & Integrated Management Site Administrator 6.0, Avaya One-X Attendant 4.13 & PBX
Advanced PC Technician Strike IT / eBryIT, Chicago, IL 2013 –2013
Sub-Contracted by Dell to Experian Credit Report
Replaced and/or imaged user systems
Traveled to multiple Experian sites around the US
Used Dell migration tools to setup users new system/profiles
Used MacAfee End-Point Encryption
Imaged new Dells with Experian image
Interviewed employees to determine their software needs
Assisted in the hardware/software selection process
PC Technician/Sale Executive TEKSystems, Memphis, TN 2011- 2012
Sub-Contracted to work for ALSAC and Unistar-Sparco Computers, Inc.
Responsible for moving employees’ equipment to new location with setup
Upgraded IBM Lotus Notes to Microsoft Office 2007 or Microsoft Office 2010
Generated orders and quotes from customers and followed-up with the progress of the order to ensure completion and customer satisfaction
Provided Customer support for sales and customer IT questions
Repair Technician Tear 2 Volt Workforce Solutions, Memphis, TN 2010 –2011
Contracted by Volt to work at FedEx Technical Repair Center (TechConnect)
Performed disassembly and root-cause analysis for damaged FedEx delivery signature pads (X Pad)
Repaired signature pads with functioning hardware and software
Responsible for inventory, shipping and X Pads imager repair
Career Note: Additional Experience as Temporary Call Center Representative supporting teachers and staff at the Memphis City School Technical Support Center.
Education
Southern Illinois University Carbondale
B.S., Information System Technology