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Project Manager Customer Service

Location:
Racine, Wisconsin, United States
Posted:
May 30, 2017

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MARK J. KARPINSKI

**** ******* **., ******, ** **402

CELL (262) ***-**** ac0j46@r.postjobfree.com www.linkedin.com/in/markjkarpinski Experienced Project Manager Seeking Project Manager Opportunity.

15 years project and operations management experience in the retail distribution industry.

Proven ability to effectively manage multiple projects which streamline business processes, manage day-to-day operations, and provide exceptional customer service to owners, customers, employees, stakeholders and vendors.

Career Experience

Gabor Design Build LLC

Germantown, Wisconsin

Project Manager / Consultant 2017 – Present

Software consultant for Customer Relationship Management (CRM) software and work flow. Roosevelt Capital, LLC dba Promotions Unlimited

Mount Pleasant, Wisconsin 1992 – 2017

Operations and Development Manager

Operations Manager - Primary focus was facilitating daily communication between the IT Department and all other departments. Eventually this responsibility was increased to encompass communication between all employees, stakeholders, owners, vendors and customers

Project Manager – Long-term strategic planning focused on creating best business practices, corporate policies and procedures. Utilized data analytics to verify company processes were efficient and cost-effective.

For new projects, analyzed processes to assess risks and scope creep and identify problems and proactively identify solutions to address them in advance. Ongoing responsibility to monitor staff, team performance, and manage client expectations of high quality service.

Specific Projects and Results:

Implemented new customized Human Resource Management System. This project allowed the company to downsize HR staff and effectively interface with third-party payroll system. This project resulted in a 30% reduction in weekly payroll implementation costs.

Seminar Scheduling and Management System. This project coordinated activities between different vendors including hotels, airlines and catering companies. This new management system doubled the number of customers and potential customers who attended our yearly buying shows, without adding additional staff.

Warehouse Management Inventory System: An internal operations project which included research and implemented a work flow job study to determine the most efficient warehouse picking method. The final results increased warehouse productivity by 20% while reducing staff by 10%.

Data Exchange System. External operations project which focused on allowing for more effective data communication between company and large drug wholesalers and online retail stores. The project added $5 million in sales over 4 years.

Marketing – Data analysis to determine best marketing strategy. Tracked and analyzed customer metrics. Produced original color photography for use in order catalogs, website, email campaigns, phone, postal mail advertising, and Facebook and YouTube videos.

Sales – Opening sales representative for large chain retail customers. Handled price negotiations, data exchange, advertising, and purchase order and invoice data communications. Added $5 million revenue in 3 years. MARK J. KARPINSKI

2622 REBECCA DR., RACINE, WI 53402

CELL (262) ***-**** ac0j46@r.postjobfree.com www.linkedin.com/in/markjkarpinski

Information Technology – Applications design and software development projects.

Customer Service – Provide customer, vendors and users with technical support. Teach classes on new computer systems in a classroom environment or one-on-one. Health Media Concepts

Agoura Hills, California 2005 - 2011

Consultant / Applications Designer / Programmer

Computer consulting

Designed, programed and implemented Point of Sale information exchange system

End user training and support

Technical and General Skills

Proficient in Microsoft Office Suite, Windows, Projects, SQL, and Reporting Services

Visio Professional, Visual Basic, and various open source applications

Gmail, Google Docs, Electronic Data Interchange (EDI)

Able to work in a fast paced environment and on multiple projects concurrently

Excellent organization, critical thinking and communication skills

Conflict resolution, culture and relationship building

Operations, Project, Customer Service and Data Center management Additional Operations Management and Project Management Experience Shoreland Lutheran High School

Somers, WI

Board of Directors 2016–present

Trinity Evangelical Lutheran Church and School (WELS) Caledonia, WI

Church President 2016–present

Chairman and Project Leader for WELSSA National Re-accreditation 2015 – 2016 Board of Education 2011 – 2015

Promote student enrollment and outreach

Employ and evaluate teachers and staff

Set goals and evaluate progress toward those goals

Develop and adopt policies and curriculum

Forecast, establish and maintain school budgets, fundraising and donation solicitation Chairman of the Board of Education 2013 – 2014

Research, funding and implementation of Chrome book technology

Research, funding and implementation of Student Management Software

Research, funding and implementation of Racine Parental School Choice program Education

Bachelor of Business Administration

Baker College – Flint, Michigan

Certified Associate in Project Management

TechSkills – Brookfield, Wisconsin

Associate Degree in Business – Data Processing / Programming Baker College – Muskegon, Michigan



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