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Customer Service Manager

Edmonton, Alberta, Canada
May 30, 2017

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Leita R. Brown-Bryan

***** ***** ******. #* ****** Apartments

Edmonton, AB Canada

T5K 1P3

Tel: 780-***-****



To obtain a position at a quick service restaurant/bakery to advance my career through well-planned and effective implementation of assigned job duties whereby I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the hospitality industry.


Exceptional background in bakery and restaurant management

Demonstrated success in pastry and food presentation, bakery and restaurant development, and financial reporting

Reputation for displaying superior customer service skills and professionalism

Track record of improving profit and loss by consistently increasing sales and slashing costs

Background in ensuring full compliance to sanitation and safety regulations

Exceptional communication skills

Summary of Qualifications:

Immense experience of management activities in the food and bakery business

Knowledge of financial accounting and managerial accounting

Uncommon theoretical knowledge of business management and exposure to real time restaurant and bakery activities

Extra ordinary command of spoken and written English

Proficiency in operating computer aided business tools and the web

Highly encouraging and motivating nature

Result-oriented, high-energy, hands-on professional, with a successful record of accomplishments in the restaurant and bakery industry. Experience in baking bread, bulla, buns, cakes and pastries; food preparation and food hygiene.

Major strengths include: strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, lodgement, payroll and other administrative tasks. Thorough knowledge of current manufacturing practices, and an unobstructed vision to accomplish the company goals.

Voluntary Services: Jasper Food Bank

Professional Experience:

Tim Horton’s Restaurant, Jasper. Alberta. Canada T0E1E0 (May 6, 2015 – April 30, 2017)

. Counter Staff: prepare sandwiches, cashier, customer service, baking and stocktaking along with other miscellaneous chores

The Captain’s Bakery & Grill Ltd. Portmore (2006-2015)


Monitored the daily operational processes and assured efficiency in their implementation

Visited each preparation station and observed the hygiene and taste quality of food being served to customer orders

Diagnosed the financial reports thoroughly to understand the exact nature and causes of the reflecting profit/loss

Recruitment and training of staff

Planning marketing activities and promotional events and guiding the subordinates for its implementation

Conducting meetings with the senior officials to inform them about the status of current strategies and to understand their future strategies.

The Captain’s Bakery Ltd. Grand Cayman (2002 – 2006)


Successfully supervised over fifty staff in different production departments. Maintained records of exceptional good / bad performances, individually for all the employees along with their files

Place advertisements, recruit staff and applied for permits. Successfully prepare Business Staffing Plan, and apply for its approval to the Immigration

Reduce employee turnovers, introduced two-way communication to field employees, enhanced employee appearance, and spearheaded the implementation of employee benefits. (health and pension)

Provided daily operational review/ quality control of bakery & restaurant accountability as it relates to imposing government regulatory requirements.

Supervised the general upkeep and maintenance of the building, its equipments and its environs

Taking weekly stocks, and placing orders both locally and overseas, dispatching products to suppliers (supermarkets, gas stations etc) receive, check and rotate stocks.

Clearing containers via customs

Preparing monthly statements and keeping accounts up-to-date.

Check and balanced cashiers and prepare weekly lodgements

Major accomplishment was to successfully mobilize a team after the devastation of Hurricane Ivan in 2004 to install a generator while motivating the staff to clean and sanitize the bakery / restaurant and the equipments so that in about two weeks after, we were able to offer our services to our customers and was commended for being one of the first business to reopen to the public, thus making huge profits.

The Captain’s Bakery Ltd. Half Way Tree Road. (1996-2002)

Assistant Manager

Frequently visited each section of the restaurant/bakery throughout the day to assure streamlined activities and proper interdepartmental coordination

Assist hands-on in various production department when the need arises. Frequently assisting with the baking and decorating of cakes, making of bread and rolls, and breading the chicken then pressure frying it.

Studied and analyzed the financial status reports by the cashiers and consulted the manager about further actions

Devised detailed implementation plans for marketing campaigns suggested by the manager

Accompanied the manager in recruiting and training new staff

Ensuring and maintaining that the standards of cleanliness and sanitation is done and adhered to at all times in each area.

Academic Education:

University of the Cayman Island: Hotel & Hospitality Management DNF

Certificate in Management : Grand Cayman

University of the West Indies-School of Ctd. Education: Distinction in Computer Studies

Dinthill Technical High School: CXC English Language Grade 1

CXC Mathematics Grade 3

CXC Agricultural Science Grade 3

High School Certificate upon Graduation

Personal Details:

Expected Employment Status Part time

References: Will be available upon request

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