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Customer Service Data Entry

Calgary, Alberta, Canada
May 30, 2017

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*** *********** ****** **

Calgary, AB,T3H 4W4




To secure a position as a Receptionist utilizing my customer service and computing skills.


Excellent customer service skills

Strong communicator

Well-developed problem resolution capability

Accurate data entry skills

Able to function effectively under time and business pressures

Detail oriented

Competent in MS Word, Excel, PowerPoint and Outlook

Great in a team environment and able to work independently

Quick learner and self-motivated

Competent in payroll processing (Levels 1&2)

Knowledge of financial accounting


Canadian Payroll Association (2005 - 2007)

Payroll Management Certificate Program

Level 1 Payroll Certificate(Payroll Administrator, June 2005)

Level 2 Payroll Certificate(Payroll Supervisor, April 2007)

Pitman’s Training Centre, Aberdeen, Scotland, U.K. (1998 - 1999)

Diploma (Secretarial studies)

University of Ilorin, Ilorin, Nigeria. (1989 - 1993)

Bachelor of Science in Geology and Mineral Science


Customer Service Representative (HSBC / RBC) Oct 2007 - Sep 2013

Provide friendly and knowledgeable customer service.

Liaise with clients and internal partners through phone calls, e-mails and fax to resolve client issues and communicate with clients

Process financial transactions such as deposits, withdrawals, bill payments, wire transfers, money orders and bank drafts efficiently and accurately.

Continually acquire knowledge of the bank’s common products and services and use the knowledge to provide a better customer experience.

Identify opportunities to sell bank products and services through probing and understanding a client’s needs and referring to appropriate staff.

Resolve client’s concerns at first contact take ownership of the issue and refer to management when appropriate.

Handle branch cash requirements such as loading of automatic bank machine (ABM) and automatic cash dispenser (ACD), ordering and shipping out of cash, carrying out end of day cash balancing and lock up.

Cashier (Calgary Coop) Mar - Jul 2007

Inform customers about store promotions, reward cards and other benefits.

Operate electronic cash register to total bills, accept payments and issue receipts.

Payroll Clerk (Shaw Cable) Jan - May 2006

Data entry and verification of hours, vacation and sick days.

Processing of new hires, position changes, terminations in VIP software to update and maintain employee database.

Mail Room Clerk (Mail Management Services) Sep - Nov 2005

Sort and process mail.

Use of electronic shipping tools software and metering machines and scales to process mail.

Liaise with clients and suppliers through phone, e-mail and fax.

Process data by entering into excel spreadsheet.

Crew member (Wendy’s Restaurant) Dec 2002 – Aug 2005

Prepare different food items ordered by the customers.

Ensure the dining area and work stations were clean, tidy and well-stocked.

Assist other staff members with their duties.

Research Assistant (Dept. of Geology, Univ. of Saskatchewan) Oct 1999 - Mar 2001

Prepare samples for the scanning electron microscope (SEM), electron microprobe analyzer (EMPA) and the inductively coupled plasma mass spectrometer (ICPMS).

Carry out sample analysis for the SEM and elementary analysis for the electron microprobe.

Conduct literature review.

Carry out heavy mineral separation and rock crushing.


References will be provided on request.

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