CMTS Engineer

Andrè G. Cooke

** ****** *** ******, ******** **, Jamaica WI • 876-***-**** • **********@*****.***

Computer/IP Network Engineer

I'm a self motivated, driven and skilled individual who strives for nothing but the best. In doing so, I endeavor to align myself with an organization that complements my current knowledge and experiences, while adding value to my continued skills growth within its structure. Technical Skills:

§ Cisco & Juniper routing, switching and security platforms

§ Design and implementation - Wired & Wireless Networks

§ Arris & Cisco CMTS platforms

§ Excellent at troubleshooting and problem solving EDUCATION

• BSc. Computing & Information Technology – University of Technology Jamaica

• Juniper Networks Certified Internet Associate (JNCIA - Junos)

• Electrical Installation (Level 1) – HEART Trust NTA

• Juniper Networks Certified Internet Specialist, Service Provider (JNCIA – SP) - Oct 2017 PROFESSIONAL EXPERIENCE

Broadband & ISP Engineer (Caribbean Region) 2015 – February 2017 Cable & Wireless Communications

Core Functions

• Install new CMTS for HFC data customers across CWC Caribbean business units.

• Optimize currently installed CMTS to ensure node groups are not overly saturated.

• Plans and implements new infrastructure, enhancement and major modifications.

• Manage escalations and provide resolution to business unit issues.

• Implement and enforce CWC best practices for configuration and change management. Senior IP Engineer 2014 – 2015

Columbus Communications Jamaica (FLOW)

(acquired by Cable & Wireless Communications Nov 2014) Core Functions

• Plans and implements new infrastructure, enhancement and major modifications.

• Design and architect network infrastructure to support new service offerings or enhance existing services.

• Manage senior level escalations and provide resolution to business unit issues.

• Establish and build relationships with vendors and suppliers in conjunction with corporate leadership. Andrè G. Cooke

51 Chosen Few Avenue, Kingston 20, Jamaica WI • 876-***-**** • **********@*****.*** IP Engineer 2010 – 2015

Columbus Communications Jamaica (FLOW)

Core Functions

• Advanced support to internal technical teams: I.T, Voice Services, Technical Support, Customer Service Technical Team and Network Operations Center (NOC).

• Assist in implementation and maintenance of network infrastructure for residential (Cable Modem) and business (Metro- Ethernet) service networks.

• Design, implement and maintain WLANs for internal & external customers using various vendors and topologies

• IP Address Management.

• Manage first level escalations to different support vendors (Cisco, Juniper, Arris). Customer Service Technician 2008 – 2010

Columbus Communications Jamaica (FLOW)

Core Functions

• Installation & support of business (Metro-Ethernet) customers

• Provide Tier 2 support to Networks Operation Center for Metro-Ethernet customers Network Operations Centre Technician 2008 – 2010

Columbus Communications Jamaica (FLOW)

Core Functions

• Monitor critical network elements & Metro-Ethernet Customers.

• Perform technical analysis of system issues and outages as they occur.

• Tier 1 troubleshooting for all reported faults & provide Tier 2 escalations where necessary.

• Log all incidents and provide updates to relevant stakeholders Komputer Kare 2002 - 2006

Computer Technician / Co-Owner

Core Functions

• Repair of computers and laptops for walk-in customers and business clients

• Install and maintain LANs for business clients

Contact this candidate