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Customer Service Sales, Administrative Assistant, Receptionist

Tampa, Florida, United States
May 30, 2017

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Esther McDonald

**** *. ****** ******, *****, FL 33607 Phone: 813-***-**** E-mail:


One year of Supervisory Experience directing and administrating excellent customer service

3 Years of Administrative and Clerical Experience including Operating Multi-Line Telephone System

Proficient in desktop applications Microsoft Word, Outlook, PowerPoint, and Excel

Operational Knowledge of Office Equipment(fax, copy, scan, postage scale/meter, and able to type up to 40 WPM)


MacDill Inn Lodge, Tampa, FL Front Desk Clerk Reception 02/2016-08/2016

Check In/ Check out guests, visitors

Search for availability of rooms on specified dates

Input reservations upon request

Operate computer data systems

Greet visitors upon arrival

Answer incoming calls and direct to appropriate persons

Operate cash drawer/balance cash drawer

JP Morgan Chase (Manpower), Tampa FL Auto Loan Collection Representative 11/2015-1/2016

Blend of outbound and inbound phone calls to customers with auto loans

Advise of past due amounts on loans and update customer information

Collect payments via, debit card, direct check, money gram, or western union

Transfer calls to escalations or specific department requested

Collect information from customer and save in computer database

University of Tampa (Sodexo), Tampa FL Dinning Attendant/Cashier 02/2015-09/2015

Operate cash register

Balance cash drawer at beginning and end of shift

Take students, faculty, and visitors food orders

Prepare and make salads, pizza, and pasta

Keep area clean and sanitize

Replenish food items


One Touch Direct, Tampa, FL Customer Service Sales Phone Agent 09/2014-12/2014

Outbound phone calls to existing AT&T customers and prospective clients

Inform customers of promotions and products

Explain products and place order for customers

View customer accounts and make necessary changes and updates

Answer customer questions and concerns

Office Depot, Tampa, FL Customer Service Sale Representative 11/2011-06/2014

Operate cash register; receive payments by cash, checks, credit/debit cards, and validate checks

Provide exceptional in-store customer service experience and Ensure every customer’s shopping needs are met

Perform administrative and clerical duties, such as conducting files searches for customers and vendors, fax, scan, and copy for customers in the copy and print department; answer multi-line telephones, take messages, transfer calls to appropriate departments, and respond to inquiries

Macy’s Department Store, Tampa, FL Sales Associate 04/2010-12/2010

Greeted customers, and assisted customers locate desired merchandise

Computed sales prices, total purchases, received and processed cash or credit/debit payments

Answered questions regarding the store and its merchandise

Maintained knowledge of current sales and promotions, policies, regarding payment and exchanges

Responded to customers’ telephone inquiries, and assisted them with orders

Select Staffing/Bank of America, Tampa, FL Collateral Analyst 04/2009-06/2 009

Scan and uploaded mortgage files into database

Reviewed all mortgage files to ensure compliance to all procedures, evaluated, verified and ensured accuracy of the information and prepared required documentation

Input information into the bank’s database, placed files in correct bin for completion and submission

Kelly Services/BlueCross BlueShield, Tampa, FL Data Entry Clerk 09/2008-12/2008

Inspected documents for completion and accuracy and scanned into company database

Compiled, sorted and verified the accuracy of data before it was entered into database

Created folders for company’s computer system, scanned contracts, created and maintained contract files

Sam’s Club, Tampa, FL Customer Service/Front Desk 1/2008-04/2008

Extended store membership and input and verified customer information into database

Answered customer’s telephone inquiries, and utilized the paging system

Operated the cash register; processed customer returns, exchanges, and price adjustments

Extended store credit to customers; and closed out register at end of shift

Resolve Staffing/Mercedes Benz of Tampa, Tampa, FL Hostess/Greeter 09/2007-12/2007

Greeted customers upon entering car dealership

Informed and instructed customer to correct area of dealership

Collected customers’ information; introduced them to a salesperson; and responded to their issues and concerns

Resolve Staffing/Specialty Group, Tampa, FL Administrative Assistant 08/2007-09 /2007

Input and scanned documents into company database and forwarded to correct department via outlook

Performed receptionist duties, i.e., answered telephone, took messages, and transferred calls to appropriate staff

Performed clerical duties, such as typed reports, sorted incoming and outgoing mail, and operated office equipment

Caspers McDonalds, Tampa, FL Area Manager 08/2005-07/2006

Supervised 3 cashiers, trained new employees and ensured all policies and procedures were followed

Processed customers’ orders in a timely and efficient manner; cleaned; and sometimes cooked

Ensured customer satisfaction, responded to customer inquiries, and resolved problems

Sears, Tampa, FL Sales Associate 06/2004-11/2004

Handled cash transactions in a retail environment; assisted customers with clothing and house ware products; extended store credit; and maintained displays of sales items


ICM AT&T, Orlando, FL Customer Care Service Representative,

Florida Metropolitan University, Orlando, FL Office Assistant


Associates Degree in Business Administration, Florida Metropolitan University, Orlando, FL

Paralegal Studies, Everest University, Tampa, FL

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